I ordered and paid for a trip £14-93 from South Kensington to St James Place, Brompton Rd Sw3 The driver made a mistake and was taking us to St James place when I noticed he was going the wrong way... Voir plus
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Lisez les avis des autres
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Voir plus
L'entreprise a répondu
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Voir plus
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The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Gett by Lyft (UK)
Écrit par l'entreprise
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Coordonnées de contact
326 City Road (lower ground), EC1V 2NZ, London, Royaume-Uni
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I got charged a cancellation fee…
I got charged a cancellation fee because the taxi driver went done two no through roads while the distance away stuck at 1 minute. To drive to my pick up point would have taken at least 4 minutes. I called the driver and cancelled but still got charged. It was only when I complained later I got a refund.
16 août 2026
Réponse de Gett by Lyft (UK)
Dear Stephen,
Thank you for bringing this experience to our attention, and please accept our sincere apologies for the frustration caused.
We understand you were charged a cancellation fee despite your driver taking a route down two no-through roads, leaving the app showing a misleadingly short 1-minute distance when the actual journey to your pickup point would have taken at least 4 minutes. Being charged in a situation like this, after you'd already called the driver to explain, is not the experience we want any passenger to have.
We're glad to see this was resolved with a refund once you raised the issue, but we're sorry you had to complain to get there in the first place, that's feedback we've taken on board to help us catch situations like this sooner.
Thank you again for taking the time to share your feedback, and we hope to offer you a much smoother experience in the future.
Regards,
Dan G - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Anita,
Thank you so much for taking the time to share your feedback.
Punctuality and politeness are so important to us, so it's fantastic to hear that our drivers have consistently delivered on both; always on time, and always polite. Reliability like that is exactly what we aim for on every journey.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G- powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Lise
Thank you so much for taking the time to share your feedback.
Consistency is so important to us, so it means a great deal to hear that we've never let you down. Knowing we can be relied on time after time is exactly the experience we aim to deliver.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G - powered by Lyft
I don't have answer
Dear Gett Customer Service,
I am writing to formally dispute the fare charged for one of my recent rides.
Before confirming the ride, the app showed an estimated fare of approximately 180–220 ILS. However, I was ultimately charged approximately 400 ILS.
What is even more surprising is that on my return journey, I paid only 247 ILS, even though the return journey took longer than the first journey. The first journey, for which I was charged approximately 400 ILS, actually took less time.
I therefore cannot understand why I was charged almost twice as much for the first ride.
Could you please review the fare calculation for this ride and provide me with a detailed explanation of the additional charges?
If there was an error in the fare calculation, I would like to request a refund of the overcharged amount.
I can provide the ride details and screenshots showing the estimated fare if needed.
Thank you in advance for looking into this matter. I look forward to your response.
13 août 2026
Réponse de Gett by Lyft (UK)
Dear Sarah,
Thank you so much for taking the time to leave us feedback.
We're always looking for ways to improve the experience we offer, so if there's anything specific you'd like to share with us about your booking and journey, please don't hesitate to get in touch, we'd love to hear more.
Regards,
Daniel G- powered by Lyft
Was a good ride the cabby was friendly…
Was a good ride the cabby was friendly and helpful . Handled my luggage both on and off board and dropped at a very convenient spot at the airport. Taxi was claen.
14 août 2026
Réponse de Gett by Lyft (UK)
Dear Richard,
Thank you so much for sharing your feedback with us.
It's wonderful to hear your driver was friendly and helpful throughout the journey, and that they took the extra step to handle your luggage both on and off board. We're also glad they got you to such a convenient drop-off point at the airport, small details like that make all the difference when you're travelling.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G - powered by Lyft
The cab came within minutes of being…
The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame.
Paul ( driver ) helped my husband get into our block of flats, where there are steps, for which we were most grateful. Thank you! We shall continue using your service.
20 août 2026
Réponse de Gett by Lyft (UK)
Dear Sonia,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that your cab arrived quickly, and how helpful Paul (your driver) was in assisting your husband , We will be sure to pass your kind words directly on to him, I am sure he will be thrilled to know how much it meant to you both.
Thank you so much for your continued loyalty, and we look forward to driving you and your husband again soon.
Regards,
John Mc
Gett - powered by Lyft
Fabulous Gett
As usual pre booked cab arrived a little early which is always comforting and stops anxiety. Another terrific driver who helped me in and out of the cab as I use a stick.
18 août 2026
Réponse de Gett by Lyft (UK)
Dear Louise,
Thank you so much for taking the time to share your wonderful feedback with us.
It is great to know that your driver went the extra mile to assist you in and out of the vehicle, providing that level of thoughtful, accessible service is what we always aim for.
Thank you again for choosing us, and we look forward to welcoming you on board for another smooth journey soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Clare,
Thank you so much for taking the time to share your feedback.
Consistency is so important to us, so it is fantastic to know that each driver delivered a smooth, pleasant experience for you from start to finish.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
John Mc
Gett - powered by Lyft
Monday 17th To 552 Kings Road
My 2nd journey, Monday 17th, from London Bridge Hospital to 552 Kings Rd. The driver on arrival at King's Rd sat in his seat while a lady struggled to get a wheel chair out of the back of the Black cab. He neither bothered or asked if we would like help. My £5 tip went back into my purse instead of giving it to him.
19 août 2026
Réponse de Gett by Lyft (UK)
Dear Denise,
Thank you for bringing your experience on Monday the 17th to our attention. Please accept our sincere apologies for the service you received from London Bridge Hospital to King's Road.
The dignity and comfort of our passengers are core to what we do, and sitting by while a passenger struggles with a wheelchair is completely unacceptable. We have located your journey and passed the full details over to our Driver Discipline team to address this behavior directly with the driver.
We would also like to remind you that rating your driver at the end of a ride is a very powerful tool available to all our passengers. If you haven’t already, please do give this driver a 1-star rating for this journey in the app, as this directly affects their record and helps us maintain the high standards our customers deserve.
Thank you again for taking the time to share your feedback, and we hope to offer you a much better experience in the future.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Customer,
Thank you so much for finding the time to share your feedback with us, and huge congratulations on your new arrival.
We are delighted to hear that your driver was so helpful. Travelling with a newborn can be a lot to manage, so it is wonderful to know your driver helped to make the journey easy, safe, and comfortable for you both.
Wishing you and your growing family all the best, and we look forward to welcoming you onboard soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear BP,
Thank you so much for taking the time to leave us a review.
Black Taxi drivers take real pride in providing a friendly and welcoming service on every journey, so it is fantastic to know their assistance made a positive impression on you.
Thanks again for choosing us, and we look forward to seeing you on your next trip.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Sue,
Thank you so much for taking the time to share your feedback.
Providing a seamless booking process alongside a trustworthy, secure ride is what every Black Taxi driver strives for everyday, knowing we delivered that for you means a lot to us.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Fast service
9 août 2026
Réponse de Gett by Lyft (UK)
Dear Lorraine,
Thank you so much for taking the time to leave us a review.
Getting you to your destination quickly and smoothly is always our top priority, so it is great to know we got you moving without delay.
Thanks again for choosing us, and we look forward to welcoming you onboard for your next trip.
Regards,
John Mc
Gett - powered by Lyft
Trying to message driver i couldn't see where i could write free hand it was just giving me a bunch of automated questions that had nothing to do with my question because I was taking my dog to vet
Tryingbto message driver i wanted to make sure it was okay to have large dog in car before he got to me but was just getting a much of automated bot questions so your system should make that easier
15 août 2026
Réponse de Gett by Lyft (UK)
Dear Michelle,
Thank you for taking the time to share your feedback with us. We are sorry to hear that messaging your driver about your dog was frustrating during the booking process.
We completely understand why you wanted to confirm that in advance. Within the app, the driver notes section displays pre-filled options alongside a "select an option or type" field, which is intended to let you enter your own custom message. We apologise if this was not clear enough at the time.
Your experience highlights where we can improve, and we do take this feedback very seriously. We will pass your comments directly to our technical team so they can review the layout and work towards making custom messaging clearer and easier to use for future bookings.
Thank you again for bringing this to our attention, and we hope your dog's visit to the vet went well.
Regards,
John Mc
Gett - powered by Lyft
Driver very polite
15 août 2026
Réponse de Gett by Lyft (UK)
Dear Customer,
Thank you so much for taking the time to share your feedback.
Black Taxi drivers take pride in offering a courteous and pleasant experience on every journey, so it is wonderful to know their service stood out to you.
Thanks again for choosing us, and we look forward to welcoming you on board again soon!
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear David,
Thank you so much for taking the time to leave us a review.
Punctuality, comfort, and smart navigation are what Black Taxi drivers for on every trip, so it is fantastic to know everything went so smoothly for you.
Thanks again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
My experience is always “great”
My experience is always “great” - from pick up, to the chosen route (as always a demonstration of the Knowledge) and the destination being reached in time. London cab drivers are professional.
I dearly hope that Gett will continue as in my experience it provides excellent rides.
13 août 2026
Réponse de Gett by Lyft (UK)
Dear Elizabeth,
Thank you so much for taking the time to share such a wonderful review.
It is great to read your appreciation for the drivers' unbelievable Knowledge and professionalism. Black taxi drivers route knowledge is second to none, and knowing how much you value our service is fantastic. Rest assured, we are fully committed to keeping those high standards going for every trip.
Thank you for your loyalty and support, and we look forward to welcoming you back on board very soon!
Regards,
John Mc
Gett - powered by Lyft
Booking process is super easy
Booking process is super easy. Driver arrived very quickly and was very courteous and friendly. Got us to our destination safely and quickly. Great value.
11 août 2026
Réponse de Gett by Lyft (UK)
Dear Nicole,
Thank you so much for taking the time to share your views.
It is wonderful to know you enjoyed a safe, friendly, and great value journey with us. Our drivers take real pride in providing a courteous and efficient service, so your kind words truly mean a lot.
Thank you for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Driver arrived on the booked time
Driver arrived on the booked time, helped in loading our luggage and efficiently navigated around the road closures near our destination
13 août 2026
Réponse de Gett by Lyft (UK)
Dear Ian,
Thank you so much for taking the time to share your experience with us.
Black Taxi drivers take pride in being helpful and finding smart ways around tricky road conditions, so it is fantastic to know your trip went so smoothly from start to finish.
Thanks again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Christine,
Thank you so much for taking the time to leave us a review.
Punctuality and a warm, welcoming experience are what we strive for, so it is wonderful to know we hit the mark for you.
Thank you for choosing us, and we look forward to welcoming you onboard soon.
Regards,
John Mc
Gett - powered by Lyft
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