I ordered and paid for a trip £14-93 from South Kensington to St James Place, Brompton Rd Sw3 The driver made a mistake and was taking us to St James place when I noticed he was going the wrong way... Voir plus
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The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Voir plus
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The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Voir plus
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À propos de l'entreprise
À propos de Gett by Lyft (UK)
Écrit par l'entreprise
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Coordonnées de contact
326 City Road (lower ground), EC1V 2NZ, London, Royaume-Uni
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Excellent driver
Excellent driver, and he helped me at Paddington Station
Very friendly
19 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Nicola,
Thank you very much for taking the time to share your feedback. Black Taxi Drivers work to deliver the highest standards of helpful, friendly service.
Busy travel hubs can be so stressful to navigate for passengers, it is great to see the driver supported you and helped your trip go smoothly.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Fab,
Thank you very much for taking the time to share your feedback. London's Black Taxi drivers strive to deliver the highest standards of welcoming, professional service on every single trip, so it is fantastic to hear you had such a great experience.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
marcus was an excellent driver
marcus was an excellent driver , polite and provided great customer service . thank you
15 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Isabel,
Thank you very much for taking the time to share your feedback.
Service is one of our top priorities, so It is great to hear your driver Marcus helped make your journey go so smoothly.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
A wonderful driver
A wonderful driver, sensitive to me being 86! I was journeying to see friends dealing with heavy medical problem, so having such a pleasant and efficient person driving was a definite bonus.
4 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Howard,
Thank you very much for taking the time to share such a touching review.
Black Taxi drivers are renowned for delivering compassionate, attentive care to their passengers, and knowing that your driver was able to offer a bit of comfort along the way means a great deal to us.
We send our very best wishes to you and your friends. Thanks again for choosing us, and we look forward to taking good care of you on your next trip.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Kezia,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed a pleasant journey with your driver.
Providing reliable, comfortable trips with friendly service is always our goal, so it is great to know we delivered a good experience for you.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Jan,
Thank you very much for taking the time to share your feedback.
There is nothing quite like that feeling of seeing your cab arrive right when you need it, and it is wonderful to know Jonjo provided great service.
Thanks again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
Punctual and friendly service
Taxi was there on time and got us to our destination on time as desired and sought approval of the proposed route he intended to take.A very pleasant and helpful driver and would happily use him again
9 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Adrian,
Thank you very much for taking the time to share your feedback.
Black Taxi drivers take real pride in offering clear communication and tailored, comfortable service, so it is fantastic to know he made such a great impression.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Great experience!
The driver arrived ahead of time. Very friendly and polite. Smooth and fast drive. Thank You! Renata
7 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Renata,
Thank you very much for taking the time to share your feedback.
Ensuring prompt pickups and a comfortable, seamless ride is always our priority, so it is fantastic to know your trip was so enjoyable from start to finish.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear EJM
Thank you very much for taking the time to share your feedback. We are delighted to hear that you had such a positive experience traveling with us.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Oliver,
Thank you very much for taking the time to share your feedback.
Whether it is the middle of the day or the early hours of the morning, providing swift and reliable travel around the clock is what we aim for, so it is fantastic to know we delivered for you.
Thanks again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
Used for the first time today
Used for the first time today.
The weather was poor and we were not geared up for our trip.
Easy to install the app and book a cab.
Our driver was very friendly and informative of the areas during our short trip.
Estimated cost was around £20 but when we paid the cost was £26. The meter read, when we arrived at our destination, £13.
At least we arrived dry and we had some good banter with our driver.
Highly recommended.
Thanks.
8 septembre 2026
Avis spontané
Réponse de Gett by Lyft (UK)
Dear Dave,
Thank you so much for taking the time to share your feedback, and welcome it's great to have you try us for the first time.
We're really pleased the app was easy to use for booking, and that your driver was friendly, informative about the area, and got you to your destination dry despite the poor weather, sounds like a great first trip overall.
We did want to pick up on the fare difference you mentioned, as we understand this can be confusing. The estimated cost given at booking can vary slightly from the final fare based on factors like traffic, route, and journey time and additional fees, though we appreciate a jump from £20 estimated to £26 charged, against a £13 meter reading, is a notable gap. We'd like to look into this for you directly, if you can get in touch with our support team via our chat system, with your booking details, we'll happily check this over.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G
Gett- powered by Lyft
spoke to Ramen (I hope this is his…
spoke to Ramen (I hope this is his name) this morning to update my details and he was EXTREMELY helpful.Patient, kind and most gracious.
Please be sure he is given more responsibility. He will do an excellent job.
Michele Witt
8 septembre 2026
Avis spontané
Réponse de Gett by Lyft (UK)
Dear Michele,
Thank you so much for taking the time to share this feedback.
It's wonderful to hear that Rahman was so patient, kind, and helpful in getting your details updated. We'll be sure to pass on your kind words, along with your suggestion, to his team and management, recognition like this means a great deal and is exactly the standard we strive for.
Thanks again for choosing us, and we look forward to welcoming you on board again soon.
Regards,
Daniel G
Gett- powered by Lyft
Really helpful driver
Really helpful driver - great with assisting me getting my wheelchair in and out of the cab
5 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Lucy,
Thank you for taking the time to share this, we're so pleased to hear your driver was really helpful, and it's lovely to know they made getting your wheelchair in and out of the cab that bit easier.
Providing safe, comfortable journeys for all our customers matters a great deal to us, and we'll be sure to pass your kind words on to the team. Thanks again for choosing us, we look forward to having you on board again soon.
John Mc,
Gett UK powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Will,
Thank you very much for taking the time to share your feedback. We are so glad we could be there for you during an unexpected emergency trip to A&E.
Over the years, London's Black Cabs have often been fondly compared to a fourth emergency service, working 24/7 to keep the city moving. Providing calm, capable, and reliable support when it matters most is deeply important to us, so it is reassuring to know you were in safe hands. We do hope everything turned out well.
Thanks again for choosing us, and we look forward to driving you under much calmer circumstances next time.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Maria,
Thank you very much for taking the time to share your feedback.
Our drivers strive to provide a welcoming and high quality service on every journey, so it is fantastic to know that their professionalism made such a positive impression.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Customer,
Thank you very much for taking the time to leave us a review.
Delivering punctual, comfortable, and welcoming journeys is always our top priority, so it is wonderful to know we got everything right for you.
Thanks again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
Ride a London Cab with the convenience of Lyft
Quick turnaround. Excellent, friendly service. Super clean and comfortable cars. I didnt know Gett is connected with Lyft. Can we use the Lyft app in London or only the Gett app?
5 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Vinay,
Thank you very much for taking the time to share your feedback.
To answer your question regarding the Lyft app, you will currently need to use the Gett app while traveling in London. However, globally, our teams are actively working on bringing everything together into one unified app that can be used seamlessly wherever Lyft operates. Please do keep an eye out, as we have some really exciting news coming out later on in the year.
Thanks again for choosing us, and we look forward to driving you again soon.
Regards,
John Mc
Gett - powered by Lyft
Réponse de Gett by Lyft (UK)
Dear Lisa,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you had a charming driver who arrived super quick.
Providing swift, reliable pickups alongside warm and friendly service is always our goal, so it is fantastic to know we hit the mark for you.
Thanks again for choosing us, and we look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Excellent on time clean cars and great…
Excellent on time clean cars and great customer service worth every penny i would not use anyone else while in London
4 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Anne,
Thank you very much for taking the time to share such a wonderful review. We are delighted to hear that you enjoyed prompt service.
Knowing that we have earned your trust as your go to transport choice in the city means the world to our entire team.
Thanks again for choosing us, and we look forward to welcoming you back on board on your next journey.
Regards,
John Mc
Gett - powered by Lyft
Excellent service
Excellent service. I prebooked a ride and a driver was on time and took us to our destination. The price was reasonable too.
2 septembre 2026
Réponse de Gett by Lyft (UK)
Dear Richard,
Thank you very much for taking the time to share your feedback.
Providing reliable service at a fair, reasonable price is always our goal, so it is great to know we met your expectations.
Thanks again for choosing us, and we look forward to welcoming you back on board for your next trip.
Regards,
John Mc
Gett - powered by Lyft
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