GID Ltd. Avis 2 217

Sold me a product I didn’t need.
I was called by GID 3 times. Twice left a message by a women who sounded like she couldn’t be bothered and third by Adam. I wasn’t entirely happy about being phoned but I let him speak. Gap insurance or cap as he called it. I did wonder why I wasn’t offered it at the garage and I did want the product. Fast forward to me being told about all these other benefits like, key replacement, insurance excess protection and accident assistance. I had these products already with my insurance and breakdown, but it all came as a package. £50 per month for 10 months. I agreed as I thought it all was part of cap/gap.
Get the paperwork and a statement of questions and answers revealed that I had been mislead. All these other benefits products were separate and not required to take out the gap insurance, and it implied I needed them and I discussed them in a back and forth question and answer way- no. This was not true and I was upset as this was a lie. I was more upset as I informed him I was autistic and needed time to read through anything first. What he initially sent me was not this. I called to cancel and spoke to Diane who defended the behaviour and said he was new, and wouldn’t have sold me anything I didn’t need. Eventually she advised me that the policy would be cancelled- until this morning a £50 direct debit came out of my account. So exactly what does cancelled mean? That I have to ring around everyone, or you who set up this policy should do that for me?
Look, I’m sure if you need this then it’s a worthwhile product, but if you are distance selling over the phone in an industry that has had its issues, then you have to be open and transparent, and for all I fell for the niceness and explanations, I was hoodwinked into purchasing something I did not need. Shame on you for doing that and to someone who told you they were autistic.

Amazing couldn't ask for any better service

Provided service was very good . Clear explanation in the matter . Thank you

Everything was explained clearly. Very informative & helpful.

Really helpful

Absolutely fantastic

Good service

A great service I got the lady on the phone was very friendly and helpful

Im pleased with staff they explained very clearly and reasonably to take this opportunity that I suggest to everyone that have a car loan

Great experience with excellent customer service clearly explained everything a great company to work with highly recommend to others

Catherine Mythen was great she explained everything clearly excellent service thankyou

Diane was very steady and reassuring in explaining your products to me and then to my husband. She was very responsive to follow up calls. Thank you.

I spoke to Catherine on the phone who guided me through my warranty process and she made me understand the policy which I was happy with. Thank you Catherine

The staff were very pleasant and helpful, though they were obviously very busy trying to juggle multiple customers, which meant everything took longer than expected. They seemed slightly unprepared for handovers and were not completely familiar with some procedural workarounds.

Overall, they are a nice team, and the vehicles are in fair condition (around 6/10). However, the biggest let down is the aftercare—there is a clear lack of timely follow-up, with calls often not being returned at all. This significantly detracts from the overall experience.

Very polite, giving clear concise information, explaining everything in great detail.

Clear and gave me wonderful advice. I’m glad I listened to my voicemails for once 😂 because I would have never known the options given to me. She was very sweet as well and answered all my questions! Thank you 😊

A good and easy experience

Nicola Lowry excellent customer service really think she is a diamond for helping today with my gap insurance !!

When I questioned the overall price of the insurance, the response I got was quite condescending.

All the facts were there and explained to me, so no real complaint - just felt a bit condescending.

Explained everything