Ginge Tours Ltd / Mendip Travel Avis 

219
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Geoff made the whole process painless. He got us the best price and all the follow up communications were excellent. We have used Geoff several times for different types of holidays - a cruise, short... Voir plus

Noté 5 sur 5 étoiles

Jo and Geoff took our dream and shaped it into reality. Very competitively priced, enabled us to stay well within budget. Guided us along the way, ensuring we had everything sorted. Took the stress ou... Voir plus

Noté 5 sur 5 étoiles

Geoff and Joanne provided one to one personal tailored help and expertise when planning and booking our holiday. They are both friendly and professional. We had a multiple flight, multi location, pla... Voir plus

Noté 5 sur 5 étoiles

Just got home after a truly memorable one-week trip to Rhodes with my two children (10 & 12). Geoff and Jo have been amazing throughout the whole process; from helping me secure the perfect Tui packag... Voir plus

À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


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4,9

Excellent

TrustScore 5 sur 5

219 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(219)

60 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

4 trips booked through Ginge tours

We have booked 4 trips through Ginge Tours, of which we have been on 1 so far.
Not only was Ginge tours cheaper on all 4 than other travel agents and the market in general, you get excellent communication and the personal touch.
I feel like Geoff takes the time to listen and get to know you before recommending a hotel.
We have had to rearrange one of the trips due to family ill health and being able to message Geoff and have everything taken care of without the usual stress of being on hold and calling call centres has been fantastic. It’s taken the stress out of moving the holiday and has enabled us to focus on looking forward to our future date.
Geoff’s first hand knowledge has been spot on. We flew to Toronto with an airline we hadn’t used before. Airtransat and Geoff recommended extra leg room over premium. How right he was, cheaper but far superior leg room than those in front. So much so, the lady next to me had flown out premium and chosen to fly back extra leg room.
I have recommended Ginge Tours to a number of colleagues, who have now booked with them too.

4 juillet 2024
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Réponse de Ginge Tours Ltd / Mendip Travel

Thank you for the wonderful review Cheryl and for the multiple bookings - now including a honeymoon! Delighted you appreciate our personal service. It is what we aim to bring to all of our bookings. Thanks again, Geoff

Noté 5 sur 5 étoiles

Great experience good prompt service…

Great experience good prompt service was great tour despite complicated itinerary

14 août 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Appreciate the review Steve and pleased it all worked out so well. Complicated is what we do - to make it simple for you! Thanks for booking with us again subsequently. Geoff

Noté 5 sur 5 étoiles

Holiday with all the fun and none of the hassle.

I cannot recommend Ginge Tours highly enough. Due to their expertise myself and my wife had the holiday of a lifetime. We have not been the most adventurous travellers in the past but Ginge Tours made this so much easier. The process is so simple i just told them the kind of holiday we wanted and what rough budget we were working with. Very quickly i had a reply with some recommendations. The holiday we selected was amazing with safari and accomadation superb.
The itenery we received was detailed and very easy to follow and if there are any changes this is updated immediately on line or the app.
Communication was also fantastic as during the stay one of the airlines cancelled our flight but even before we were notified of this Ginge Tours had arranged an alternative flight and contacted us to tell us the new arrangements.
I will 100% be using Ginge Tours again to plan our holidays. Thank you

1 août 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks for the great review Nick. Our aim is to take the hassle of organising the trip away so you can concentrate on enjoying yourselves. So pleased it all worked so well and you enjoyed the safari and the lodge. Best wishes Geoff

Noté 5 sur 5 étoiles

Excellent service from Ginge Tours

Great service from Ginge Tours and Geoff and a wonderful holiday to the States. From the outset gave us great advice and helped formulate an itinerary second to none. Before booking gave various options of hotels we could stay in and villa rentals.

The outcome being 5 nights in New York, 4 in Washington and 7 on the Gulf Coast. All train and plane transfers done for us along with car rental and quality accommodation.

Had access to all the paperwork/tickets online and any queries we had were quickly answered. Took the hassle of organising it away. Highly recommended. Thank you for a great service.

18 juillet 2024
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Scott, really pleased your multi-centre tours worked so well. It was a pleasure to put it together for you.

Noté 5 sur 5 étoiles

We’ve recently returned from a 10 day…

We’ve recently returned from a 10 day all-inclusive, Jet2 holiday that was booked through Ginge Tours.
Firstly, they saved us money against the Jet2 price, which was a bonus & had private transfers to resort, complimentary fast track, best seats on plane.
Secondly, it was a totally stress free experience, Ginge Tours sent us everything we needed for our holiday, they made regular contact keeping us updated on things like queues at passport control in Turkey, so we knew to factor this in for our journey home.
Overall it was a 5 star, thankyou Ginge Tours, we’ll be in touch for 2025 trip & wouldn’t hesitate to recommend their services!!

27 juillet 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Delighted it all went well for you and we got it at a great price! We know you have been recommending us to others and we are really grateful. Look forward to hearing of your 2025 plans!

Noté 5 sur 5 étoiles

Trip to Florida

We tested Geoff and Jo with finding a holiday to Florida to match our exact dates and budget and they came up trumps. Everything from flights, accommodation to car hire went smoothly with a couple of free extra trips thrown in. The App is really good to use and any questions we had were answered quickly. We would recommend this company which takes the pressure out of spending hours searching and then having to deal with companies mithering you to book with them. Thanks again. Gina and Graham

26 mai 2024
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Réponse de Ginge Tours Ltd / Mendip Travel

Thank you for the wonderful review. We are really pleased you found the app useful and our aim is to take the stress away from getting that well deserved holiday booked. Hopefully we can help you again in the future. Many thanks.

Noté 5 sur 5 étoiles

Great service

Geoff and Jo were great. Very helpful, supplied everything we needed and asked for in a timely fashion. We had updates about our flights on the app.
Would use again.

20 juillet 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

We are really pleased you had a great time and the app was useful. We would be delighted to assist you again in the future.

Noté 5 sur 5 étoiles

Family holiday to Walt Disney World

First time using Ginge Tours to book a holiday but certainly will not be the last. Given this was Geoff’s first experience with Disney World, the entire process was seamless and the trip plans app was useful to confirm flight times, transfer picks ups etc.
We had an absolutely wonderful holiday in Orlando, it was everything we hoped it would be.
Thanks again to Geoff and Jo for all their help!

11 juillet 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Joel. As a new company your support and trust in us for this important memorable trip was fantastic. There always has to be a first booking of some types of travel and you were our first Disney! Glad it all went well.

Noté 5 sur 5 étoiles

Cruise around the Med

We have just returned from another fantastic trip around the Mediterranean courtesy of Ginge Tours. The communication, ease of booking and personalised service from Geoff has been excellent. We cannot wait to book our next trip with them!

23 juin 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Julie, you definitely like your Virgin Cruises (for obvious reasons!) and we are really pleased this one was a success as well. Hopefully we will be able to get you on another one in the near future. Best wishes.

Noté 5 sur 5 étoiles

Great tour operators Geoff & Jo

We had a great holiday in Lichnos Beach, Parga using Geoff and Jo for the first time and it won’t be our last. From start to finish a very easy booking, they listened to what we wanted and didn’t disappoint.

2 juin 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Really pleased it met your expectations Di. It was a pleasure to book for you and we are delighted we have already booked your next trip for you. Many thanks.

Noté 5 sur 5 étoiles

Ginge Tours Ltd is hands down the best…

Ginge Tours Ltd is hands down the best tour company I've ever traveled with. It was the perfect balance of adventure and relaxation. Highly recommend!

1 juin 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Now that is the sort of review we like! We are delighted you were so pleased. It was our pleasure to supply it for you.

Noté 5 sur 5 étoiles

Fabulous family holiday to Corfu from start to finish

We decided to book an all inclusive holiday to a hotel in Corfu that I had found and asked Geoff and Jo to get us a price for them to book on our behalf. Not only did this take the hassle away from organising ourselves it was also cheaper than booking with Jet2 direct!
The hotel was all we hoped and more, the staff were brilliant. We had a fabulous week and even when our flight was delayed by 20 minutes on the way home Geoff let us know before the airport even realised! We would 100% recommend booking your next break with Ginge Tours. We definitely will be. Thank you Jo and Geoff!

29 mai 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Clare. It certainly sounded like you found the perfect hotel and we are pleased we were able to confirm it for you (and for 2025 as well!). Thanks again for your support.

Noté 5 sur 5 étoiles

P & O Mediterranean Cruise

As a solo traveller booking a holiday can sometimes be a little daunting. I decided to try a cruise for my upcoming 'big' birthday and contacted Ginge Tours. Geoff researched several cruises which fitted my criteria and I decided on a P & O Mediterranean cruise. Geoff arranged everything for me, he kept in touch and all documentation, etc, was also available via the Trip Plans app. Thanks to Geoff my first cruise experience was straightforward and enjoyable, and I had a lovely memorable birthday. I would certainly use Ginge Tours again for any future holidays.

16 mai 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

We are so pleased it all worked out well. Your first cruise can be daunting, even more so on your own. We are delighted we could take some of the concerns away and you had a great time.

Noté 5 sur 5 étoiles

2nd time

2nd holiday using ginge tours. Can highly recommend them. Both Geoff and Jo go above and beyond to make sure your holiday goes as smoothly as possible. I really love the welcome home email gives it such a personal touch. Will be booking again very soon.

14 mai 2024
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Emma, we really appreciate your repeated custom and trust in us.

Noté 5 sur 5 étoiles

Ginge Tours. A personal service from a company that cares

A personal service from a company who cares about their clients.
Ginge tours found the perfect holiday (Little trains of the Pyrenees with Newmarket holidays) for us at a good price.
The itinerary was excellent and varied taking in the most beautiful scenery.
Roses, our resort for the week was pretty, clean and flat which allowed for easy walking. However our hotel room was tired and shabby and the food although tasty was not hot.
Ginge tours gave us the use of an app which had our travel details and itinerary on it saving us from having to carry our paperwork with us all the time.
We had peace of mind that if we had any issues that we only had to make a phone call at any time to Ginge tours and they would be resolved.
In summary we had expert advice, a holiday that was well priced and the reassurance that we were in very safe hands.
Thankyou Geoff for going the extra mile.
We will definitely book all forthcoming holidays with Ginge tours.

15 mai 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Julie. Sorry about the standard of the hotel, i have fed this back to Newmarket Holidays as it is not the standards I expect from them. Really appreciate the feedback on the service we provide - we aim to please our neighbours!

Noté 5 sur 5 étoiles

Domincan Republic

From the time we first contacted Geoff he took care of everything; from recommendations, bookings, upgrades, boarding passes and even an email advising of possible road delays on the way to airport. A truly professional service delivered in a personal way, leading to an amazing carefree holiday.

23 mai 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Nat for your repeated bookings, it is much appreciated. Glad this one went smoothly.

Noté 5 sur 5 étoiles

Manhattan

We booked a trip to New York through Geoff which included flights, hotel accommodation and tickets to see Hamilton. I can honestly say that nothing could have been made easier, and with a personal touch Geoff was available to answer any and all questions. Geoff took charge from start to finish with the booking process, providing regular updates, especially when the airline changed flight times. Geoff provided a web based app for my use which contained all information and documents necessary for the trip. I really can't recommend highly enough the services Geoff offers

14 mai 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Bernard, we are really pleased it all worked out well and the trip was memorable, including the Broadway theatre tickets. Thanks for booking again with us already!

Noté 5 sur 5 étoiles

Ginge tours were excellent

Ginge tours were excellent. Very helpful, providing great advice which enabled us to choose the destination and hotel that suited our needs.
Lovely personal touch, thoroughly recommended.

4 mai 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Rich, we aim to provide that little bit extra and make sure you get that personal touch. Glad you had a great holiday.

Noté 5 sur 5 étoiles

P&O Aurora Med 19days.

I gave Geoff the requirements for a cruise and he did the rest. He then came back with some offers and we took PO Aurora 19day Med Cruise. It was excellent, Geoff was able to secure free parking at Southampton and on board spend. We thoroughly enjoy our cruise so big thanks to Geoff and Ginger Tours Ltd

26 avril 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thanks Roger, you benefitted with added extras through booking with us and we are really pleased you had a great time.

Noté 5 sur 5 étoiles

Caribbean Holiday

This was our first holiday booking with Geoff to the Caribbean for our family. It was a pretty special holiday for us as never been to the Caribbean before. We wanted to go to Antigua and Geoff was fabulous in selecting different hotels for us and managed to secure the room we wanted in the most perfect hotel. Everything was taken care of for us and the communication between Geoff and Jo via emails was brilliant. We have already recommended Ginge Tours to friends and definitely will be booking with them again for our next adventure.

19 mars 2024
Avis spontané
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Réponse de Ginge Tours Ltd / Mendip Travel

Thank you Jamie and Lisa. Really pleased Antigua provided everything you hoped for and the hotel looked fabulous. We await instructions for the next trip!

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