Gini London Avis 

I have tried to send back a dress that i paid £45 for through Matalan but its advised me that I had to use there website to send the item back but then I’ve gone there they are trying to only give me back £21 for a £45 brand new dress !!! Do not shop on here it’s a massive scam !!!

returned a dress on the 29th April and emailed proof of postage as instructed. Confirm receipt of my email. I chased 12th may as I had not received any confirmation that my return had been received. They said they had not received it but would honnor the refund as I provided proof of purchase. I am still waiting for my refund. Every time I email they say they have chased Debenhams for the refund. I have chased twice now and all I get it is we will chase Debenhams. No you will expect your refund on X date or we will get back to on X date. This is a total scam. I'll b contacting Debenhams directly and I will also be contacting boohoo to make a complaint. They should not be using this company as a third party if they can not issue refunds in a timely manner. It is very poor customer service

This is a really excellent company, I found tĥem to deliver exce,llent customer service, I returned an item and even thought the courier had marked it delivered for some reason he hadn't ..Because l had all the required proof of return they took my word and refunded me.. so refreshing to deal will a company who put yhe customer first. Big shout out to Gini of London.

I returned my item one week ago and I hadn't received any confirmation of my return from Gini London.
I emailed them, they emailed back straight away. It was Royal Mail who had misplaced my order. Gini London customer service was excellent and refunded me straight away.
I will be ordering from them again and I would definitely recommend them to my friends.

Fantastic service, they dealt with my issue immediately and refunded me

Bought a faux fur jacket and the sleeve lining was not sewn up. Jacket was lovely .. it's the second one I bought but in a different colour .I've decided just to sew the lining myself as I really like the jacket and it's a good fit .

I returned a coat as fit was too big. Returned via Royal mail and got proof of postage. Gini London did not receive package, tracking showed delivered. I showed them proof of postage and they have refunded me. Fantastic customer service, could not have been more helpful.

The item's quality was subpar; however, the sizing was accurate. I will not be making future purchases from Gini London due to their return policy, paying for return postage and the deduction of postage to me from my refund.
Staff were quick to respond when I emailed.

Returned item via royal mail gini london are saying they have not received item. Numerous emails back & fo same thing being said its gone to a different address?? So I'm £40 out of pocket😞. Be careful when returning items.

Bought a coat as an Xmas present for my Mum, had some issues with Royal Mail as they didn’t deliver the item to me. Gini London handled the situation fantastically, and sent out another one to us. Awesome customer service and great quality product. Would recommend!

The product was of high quality and really lovely. I had an initial problem as the postman couldn't find my address and returned the package to Gini. The customer service team were very helpful

I had a problem with a return item and must say the customer service team were amazing and a refund was immediately sent.
Won’t hesitate to order from this company again.

Nice collection and best prices. Love their discounts. I like the style and quality of Gini London

Really great customer care. Had an issue with a returned item that was swiftly dealt with.
Thank you!

I absolutely loved my teal and pink leopard print dress! Wore it to a wedding and felt fabulous!

wonderful fitting, quality is really good and I will order again

Fantastic customer service, great quality of clothes, good value for money. I recommend this company highly.

Very happy with the delivery service and customer service.

The person I spoke to was so calm, understanding and helpful and sorted my issue out straightaway, didn’t cause me any stress.

Thank you so much I’m very happy with the service I received.

Cute clothes, good quality, quick delivery 👌