GLAMCOR Avis 20

Spent £600 on a mirror that arrived with a fault. No answer to numerous emails. I've purchased from Glamor for many years, and this will be my last. The customer service and quality used to be superb, but it has gone totally the other way ow.

Worst experience ever. This light is junk and their customers service is even worse

Azienda poco seria.. acquistato lampada Glamcor pagata tantissimo.. dopo pochi mesi non ha funzionato più… li contatto quando la lampada era ancora in garanzia, prima mi dicono che mi mandavano la lampada sostitutiva..poi sono spariti e ho mandato migliaia di mail senza risposta.. sono ricomparsi oggi dicendo che ormai la garanzia è finita e che non mi mandano più nulla.. non comprate da loro!

It deserves a 0 star!
The worst ever experience imaginable!
Excellent false advertising! Misleading!
Day light robbery of your money and time.
Purchased their led pro light most expensive piece of junk, free shipping said to arrive in 5/7 days via dhl - what rubbish. Weeks later and all the excuses under sun! Got a refund finally then lost money due to exchange rate.

They have have in stock but removed item from website, don’t ship to Aus anymore, STAY CLEAR FROM THIS COMPANY! Dont let them fool you as they have to many innocent customers!

More than one month haven’t ship out my order!

I ordered a lamp for 1,5 thousand dollars a year ago. And after that this company just started to tell that it will be later, then another month later then another. Finally they shipped it to me from China and asked me to pay for shipping. Spoiler yo US is free says on their website. Then when I refused to pay and asked for refund- they started to ignore me. So I’m going to small claim court. It’s awful company. Highly not recommend to deal with it.

The Elite X light which is designed to bend into a position completely shattered at the box unit. Not fit for purpose. Absolute design flaw!!!!

Worst customer service ever!!! DO NOT order from this company !! They have over $500 of my money that I am fighting with them through email to get back!! Ordered a product from them and got nothing shipped to me. I contacted them they told me item was out of stock. On their site when I ordered it did not say it was out of stock. They told me they have another light in stock that I can pay the difference for. I did that . Still received nothing and no confirmation of shipping. Run far from this company

I purchased a time warp LED light therapy machine
Be aware this product does not work outside the USA. They will happily sell you this and ship it to other countries but not supply the plug for your country. I now have spent $1400au dollars on a product I can’t use. I have contacted the company multiple multiples times since November and no solution. Customer service is non existent or slow at best. I have a $1400au machine collecting dust!!!

Glamcore's Instagram puts on quite the show, attracting celebrities to grab our attention. It seems like you need to be a celebrity to get decent customer service these days! I waited 8 weeks for my first order from Glamcore with zero updates. My second purchase, a star tracker, was a letdown - it was totally off. I tried to get it sorted and even sent in a video as asked, but then... radio silence. By the time they responded, they said my refund window had closed. I really expected more from a brand of your standing.

Vorrei mettere zero stelle sinceramente!! Faccio trucco permanente ho acquistato n’5 Glamcor , si sono rotte una alla volta prima dal gambo , poi direttamente dal led , assistenza pari a zero! Contattando l’azienda ti propongono la sostituzione pagando …. Fortunatamente ho trovato un azienda molto più seria

I bought a glamcore wirelessy printer but inside the parcel is body lotion. I have lose 1790 rupees. Totally fraud with me

Pessima esperienza. Ho acquistato a luglio 2022 una lampada elite x che ha smesso di funzionare, l'azienda italiana da cui ho acquistato questa lampada ha richiesto assistenza alla casa madre e oggi, dopo 3 sostituzioni che puntualmente si rompevano dopo qualche settimana, si è rotta anche la 4^. La lampada fa così: si spegne all'improvviso e non va più. Terribile esperienza con una spesa di 300€. Devono chiudere, disonesti.

If i could give them negative stars i would. I bought for an event, 3 weeks before the event. I confirmed that it would be shipping in time prior to buying, they said yes. Few days from the event, i messaged them. They stated it would be shipping soon, i asked for a refund, and to cancel the order. Since it would not be here in time like promised. The next email claimed it shipped, suddenly i get a tracking number that night. Then it did not move from printing the label for another week. When i finally got it... it was missing all but one accessory. Again i messaged them... that was over a month ago. They Finally wrote me back today!!! I have a light i can't not use, that still sitting in the box, with a company that that gives Zero f@cos about their customers. They take your money and make you wait for a life time for a message back and the product you paid hundreds of dollars for. Oh and don't bother calling their number, they don't answer. I can't speak on the actual product, since i can't even use it!!!!

I bought the fan and light. The fan is pointless. The light flickers. They sent me a replacement that I was finally able to open and it’s a replacement fan! Not light. I specified numerous times it’s the light. Even sent a video. Ridiculous price for crap products. I’m disgusted.

My lamp was delivered in a package that was broken into, holes and crushed like it had been in a wrestling match. The previous lamp wouldn’t turn on. I’ve purchased several lamps from GlamCor (4) when they had a “lifetime guarantee” and excellent customer support. Beware, they’ve outsourced to save money and it shows. Several products I ordered were backlogged, didn’t find out until after I ordered, the representatives really only cared about up-charging to get more from a sale. When reporting how none of the feedback was cohesive and being tossed around from rep to rep, I was offered a 20% discount which I decided against, because they kept pushing other add-ons, so I didn’t trust making any purchase except what was necessary to keep what I had already bought operating. I was treated like I was trying to trick them or get something for nothing. I just wanted a lamp that worked. It’s not worth the hassle how they treat you BEFORE/AFTER you pay. I’ll order from a company that can guarantee their products work and value customer service to supporters who buy their products. Also, going to tell everyone possible about this horrible experience so no one else has to go through what I did.

This company is just outright evil and I hope they go out of business very soon. For a product so overpriced, they should prioritize customer service.

I’ve had my light for years and during my move recently, lost the adapter. I contacted them so I could purchase a new one and they told me I could, sending me an invoice for $15. They never shipped it and when I inquired they said it was out of stock but they’ll ship it when it’s back. Months went by and they never shipped it. I had to go back and threaten them in order to get a refund.

It was never coming back in stock, because it never was in stock. They literally do not sell the adapters by themselves. They knew that and told me they did so they could get a measly $15 out of me.

I’ve emailed them countless times trying to really understand if they comprehend that I currently have a $300 light from them that cannot be used, and to fix that problem all they had to do was sell me or at least tell me where I could buy an adapter that would work. So now I’ve had to throw a $300 light in the garbage.

Do not shop with this company. You can get the same exact product from B&H Photo Video & Amazon, for less, and much better customer service.

I had a lamp that stopped working despite it not being old I had to order a new one as they had no parts. It’s 4 months since I paid. I have been told it’s been delivered twice including today. It has not been delivered. Worst customer service ever. Keep my money snd after 4 months of lies still no light.

It mentions there maybe import tax, I was charged £100 import tax before they deliver the item. Be warned and take this into consideration before ordering.

Best customer service i ever had, thank you