Glasgocabs Avis 

The App used to book taxi's is ridiculous, very rarely put the correct location in and when you manually put it in, it overwrites it. Got charged £5 for cancelling a job their app incorrectly added an address, I cancelled within 2-3min after realising.
In peek hours there's a 30% charge on top of the fair.

The drivers can rarely talk English to you.

The price on the meter is never the price you pay.
Shocking company and in times of a taxi shortage. I would rather walk if possible.

Booked the taxi for my husband he said the driver was being very very rude to him and taking a longer route on purpose

They could employ responsible people&take more interest.all cabs have GPS.they know where cars are at any given time.stop covering up for your driver's!!!

This is by far the worst taxi experience I’ve ever had.

The driver lacks of communication and I had to call the customer service to explain to him instead.
Driver didn’t open the the car boot for me to load my bags, he didn’t left his seat either.
Finally I was unfairly charged extra fees on top of the preset price for the trip.

Customer service didn’t take my complaint seriously and just supported their driver.

I’d definitely NOT recommend to anyone else to use ☹️

If I could give less than 1 star, I would.
One driver claimed he wasn’t near by, ( though his vehicle was on the app) then stated he didn’t know where we were then claimed he was too far away, all whilst shouting down the phone.
He actually refused to then pick us up and requested the booking to be cancelled…. and then they charged me.
10 minutes later with a separate booking, ( because I lived in hope that this wasn’t a dodgy business scam!) the app stated they were extremely busy and struggling to assign a driver, so after 10 minutes the app timed out.
They apparently assigned a driver and again charged for a journey not taken.
The app payment also differed greatly from the amount taken out of the account.
The phone number is an automated booking service and no-one has replied to the emails so there is no way to actually follow up.
As far as I’m concerned the whole business is fraudulent and I’ll take it further not least because I don’t want anyone else to have the same experience.
DO NOT USE!!

The driver was late and decided to go via the other side of the city to get to Glasgow city centre - wanted to go from Knightswood via Bearsden!! He didnt know where Great Western Road was and when i asked him to ignore the satnav and I would give him directions he was very rude and kept saying "yeah yeah yeah". Never felt more unsafe as a single female in a taxi.

Drivers are sleeping i think have no clue where there going then when u say to them they go oh im just going where you said like no you arent your going a longer route then refuse to take you back when your paying them

Glasgow cabs use to be good but now it's utterly trash. This is the second time it happens to me I've waited for more than half an hour and the driver wouldn't turn up and will say he couldn't find you. How hard is it to find Asda in Govan? And he's very rude as well. This happens couple of weeks ago. And now it happened again he said he can't see me. There's only one entrance to Wholesale Domestic in Hillington Road. And he said he's at the entrance and he couldn't see me. I was there standing on the street getting soak and he just left and said on the app that taxi is cancelled that I no longer need it. I wasn't the one who cancelled he didn't turn up. And he's a bit nasty the driver as well.

Potentially the worst company I have come across, I'm a 27 year old late night staff worker (woman) and sometimes it's hard to get home (I usually stick local for safety reasons) sometimes I use glasgo if my local company is to busy, being a small company less cars, BUT. 90% of the time I have used glasgo cabs I have felt uncomfortable physically. Their drives have shouted at me more than once and when I've called the rank it just an is what it is attitude. I personally don't think this rank should be running, as someone with a similar licence we have a duty of care to the public and it is not shown here. Everything about this company needs to be reevaluated, some better training has to be issued also! These people are the reason so many people aren't getting home to their loved ones safe.

Undisclosed surge charges…
On Saturday night, 29th Oct 2022, I booked a cab using the ‘GlasgoCars’ app. I’ve used them before a dozen or more times before without issue.
I booked to be collected at Renfrew St in central Glasgow to my home address in Campsie Glen. I booked on the app at approx 23.10 for a pick up at 23.45, the usual fare for this journey is around £21.00, the app advised it would be approx £22-24 for the journey.
The cab arrived at 23.51 and took me home, arriving approx 00.25. As per usual a receipt was emailed but I was in bed when it arrived around 01.10.
In the morning I looked at the email to see I’d been charged £35.50. The driver was using his phone as a meter, but I couldn’t see it as it was positioned to the right of the steering wheel, so the receipt came as a shock to me.
I called the office that morning, and after some time the phone was answered by a less than helpful person. When I asked if they could explain the charges, they informed me that any booking after 10pm is subject to a £3 surcharge, fair enough, but what about the rest?
Well, I was told that all taxi companies now make a surcharge for busy periods.? I was informed that when I booked at 23.10 the app took my booking and sent an estimate of the fare, but when the pick up time came about, such was the demand for cabs at that time, I was subject to a 30% fare surcharge. I was told that this is the normal standard and it was inferred I was naïve not to be aware of this.
I questioned this asking why, at the time of booking, I was not made aware that I might be subject to an additional charge? The response being that the app is a “machine”and how would it know that it was going to be busy later with higher demand for cabs. Again I asked why is there no information about this on the app, and was told that passengers are only informed if they making a booking by phone. Note: it’s near impossible to get through to this company by phone.
I asked for an email address for complaints and was told to email the manager. No name given, just management, and again when I suggested I might contact trading standards, was told I’d be wasting my time.
I have searched the app, the company website ‘terms and conditions’ and there is no mention of either the 10pm £3 surcharge or the 30% surge for busy periods. Surely the customer has to informed of these charges at the time of booking, to allow them to decide whether to proceed or not? Can it be legal for a company to just impose a charge without making the customer aware whether by phone, app, or online?
I’ve made a complaint to Glasgow council dept that issues licenses, but no response as yet. Would appreciate if you would follow this up, or let your readers know to avoid this happening to them. It’s not about the money, just the barefaced injustice.

My two young daughters got into a taxi today for a small trip and the old fart thinks it's okay too swear at my daughters because she is dyslexia and doesn't know her left or right you a taxi driver for a reason you should know where your going avoid this taxi company at all cost they rip ppl off with the amount they charge you on a small run and have drivers that don't have patients and when you phone the company they don't want too tell you any information about the driver a hope you see this you old fart .

If I could leave no stars I would. Booked a taxi was accepted by a driver and he then cancelled a couple minutes later. This meant we went back to the bottom of the list for a taxi and were still waiting an hour later. Myself and my partner both booked taxis to ensure our group could get home. Told we couldn’t have more than one taxi booked at a time for the same address because they were busy. No consideration of the amount of people in our group waiting. So glasgocabs cancelled one of the taxis after giving out a customers name to me on the phone, serious GDPR issue. This comes after another experience of waiting 2 hours for a taxi which arrive and said he wasn’t my taxi to blackmail me into giving him £30 to take me a £12 journey when I refused he marked me as a no show. Absolute disgrace of a company, money hungry thieves. Do not have customer satisfaction or safety in mind that’s for sure

Give them no stars if I could, don't download their app and put your card details in.
It's like giving someone free access to your bank account.
Booked a cab to head to the West End turned up on time, dropped us off no problem.
Later same evening uses app to book a cab for home, watched the message trying to assign you a cab repeating for 15 minutes as this was taking too long decided to cancel request, which I did.
Drop down box appeared reasons for cancellation, clicked on "Taking too long to assign cab".
Got home to find £5 taken out my bank account with NO SHOW on statement. How can they charge for a cab that was cancelled, never assigned or had no intention of picking anyone up?
You can't speak to anyone as phone is totally automated.
Won't be using them again unless I get my £5 back and an explanation.

This company and the people who work for it are nothing but rude. Automated service is useless. Booked a cab for my disabled friend. With her guide dog. Automated service wouldn’t put me through to a human. After hours when they stood her up and cost her 50 quid for missing her appointment. Some cheeky NED answers the phone with the most disgusting attitude. Rude, don’t bother turning up, impossible to speak to an actual human when finally you do. They Don’t how to speak people. They are a shambles. They should be reported to the council. Which I will do . If you don’t know how to speak to people you should not be doing the job you are doing. It’s not rocket science.

Do NOT attempt to use this company! We pre-booked online Friday night for an airport transfer for 6am Saturday morning. We received a thank you confirmation and response email. By 6:15 our concierge was finally able to reach someone by phone (very hard to get past automated voicemail) and was told no cabs were on the way, and there were none available, and that our booking was for 7am. We can provide the confirmation email if required (it clearly shows 06:00)

Absolute joke of a company ran by nothing but drug dealing money laundering gangsters that couldn't careless about customer safety or being ripped off by their drivers no help from people in office either ran by cowboys

I spoke with the worst mannered man.  He spoke to me as if I was stupid.  Telling me you dont understand what Im saying and Im not getting through to you.  He literally cut me off saying he was getting a manager.  
He was not listening to me I was unaware that adding my card in was a 2nd booking but why was £5.80 plus £5.00 taken out of my account when a cancellation would have been one amount.
Because of is aggressive way of speaking to me and his bad manners it took his Manager to then say that some banks are taking out two payments and that I need contact them.
I lost both parents at the end of last year and this was my first afternoon out. He had no idea of my circumstances and when dealing with customers this is something he would be well advised to be aware of. His manner sums up his intelligence level

This company boasts about being Glasgows largest fleet of Private Hire Cars, yet again the automated service tells you " you car is estimated 2 mins away"! Well 45 mins later still no sign and customer care agent is about as much use as a chocolate teapot! " You are first to go in that area", also told the lady standing beside me the same thing. Really? Both first in the queue !

Absolutely awful. Charged £5.00 cancellation fee after I had waited for over 20 min with the 'app' showing the driver was 4 min away. When I contacted the company the agent said 'it always shows 4 min, we've been trying to get it fixed for months'. Terrible service, Seek an alternative.

Absolute disgrace. Used the app to pre book a taxi, booking accepted and money transferred out of my account. Taxi didn't show up so I phoned them, they told me that the app that I had used is out out date, the transaction would get refunded to me.

Why is the app still live? Why did it allow me to book? Why did it confirm the transaction with my bank?

I asked this to the phone operator (who was entirely unhelp and unsympathetic) who repeated that an email had been sent to "all app users". Didn't offer an apology whatsoever.

Will never use this shambles company again. Do not use.