Grupo Global Exchange Avis 

Nooit en ten nimmer geld omwisselen bij de aankomst hal van antalya , het zijn vieze leugenaars. Wij hebben 100 euro moeten inleveren ze hebben dus 100 euro gestolen en dan nog geen commission erbij zetten. Vuile ratten zijn het.

Huge scam, can’t believe they are allowed to operate. Extremely unethical practice here, taking advantage of the language barrier to prey on travelers who are in a rush.

You are asked by the tax refund counter to get your cash tax refund back at this Global Exchange booth in terminal 1 BCN Barcelona airport. But alas, They are not a tax refund booth. They are a money changer, and they would take your tax forms but refuse to pay you in EUR. So you accept one of the currencies they quoted and turns out they quoted a rate that is more than 30% below market. We didn’t really catch that as they spoke through a small speaker behind glass windows, so we accepted as we thought this was the official tax refund booth.

Upon questioning after we realized, the guy behind the counter insisted that was the rate he saw on screen and he couldn’t do anything about it.

Huge scam - avoid at all costs.

I would rate a zero or NEGATIVE if I am actually able to.

I was at the Barcelona El Prat Airport and had a sizable amount of tax refunds that I wanted to receive in cash. When I asked the employee at the counter for a refund in EUR, he insisted that I could get back in any currency BUT NOT IN EUR. After much back and forth and insistence from the guy at the counter, I had no choice but to accept the cash refund in SGD (my local currency) as I was had to also rush for my flight. I was only informed of the extremely lousy exchange rate after he made me provide my signatures, and the rate was unethically low and way off from the prevailing exchange rate. When I asked him about it he just shrugged it off and insisted it’s all from the system. I am looking to report this to authorities because of their unscrupulous and unethical practices unless Global Exchange is able to refund me the difference.

As many other people have pointed out, Global Exchange is a completely SCAM and are trying to steal your money. Let's walk through what happened today at Malaga Airport:

I had a refund claim of 194 euros (184 after fees), and the woman from Global Exchange asked if I wanted the refund in USD or NOK. I said I wanted Euros, but she said it's not possible to receive euros. I then accepted USD since she said it has the best exchange rate.

Next, she asks if I can pay 27 euros so she can give me the refund in notes only, instead of notes and coins. After paying 27 euros, I received a refund of 135 USD in cash from the woman. I then told her that 135 USD is completely wrong, but she kept insisting "it's due to the currency exchange rate". I asked her to confirm the EUR/USD rate used, which she confirmed was 0.8 instead of the current market rate of 1.04.

Let's do the calculation: 184 (after fees) + 27 (paid by credit card) = 211 euros. This is how much I should receive in cash. Using the (scam) rate of 0.8, I should get 211*0.8 = 168.8 USD. Instead she only gave me 135 USD! So not only are they stealing 30% in exchange rate fees, they even blatantly lie in your face and give you the wrong amount in cash.

I had to argue with the woman for 10 minutes before she asked if I wanted to cancel the refund and get euros instead. I accepted that and eventually got the complete refund of 184 euros + refunded the 27 euros paid.

I then asked her why she first refused to give me euros when I asked, and her simple answer was "it's company policy". I asked again if she understands they are operating a scam business and stealing people's money, and her answer again was "it's company policy".

For anyone reading this, PLEASE insist to receive the refund in the original currency without any currency conversion. You might need to raise your voice or argue, but don't accept this bullshit and lies from this company's employees.

A case to be reviewed by the Federal Ministry of Finances for questionable practices under Federal banking rules and regulations.

I am appalled and in disbelief at the exchange rate used for my transaction. I asked for Polish Zlotys equivalent to Eur 1.500. I was in a hurry and not concentrating on what I was told nor what I signed. I admit to my lack of attention in this case but usually airport exchanges are fine, not the best, but a few percent off. I know this from having travelled the world in the last 45 years and using airport exchange services at many locations. In this case in Malaga airport, the rate used was 2.8126 when it should have been more like 4.27. This is outrageous for an institution in a major airport, to be conducting business in this way. This makes credit card intetest rates look tame in comparison. Tomorrow I will be contacting our company's corporate Counsel and will initiate formal complaints to all relevant Spanish Authorities, the Ministry of Finance, financial regulatory agencies, the National Police financial fraud division, in addition to the executive management of the Malaga airport. The EU's relevant authorities will be notified in the event that this company is carrying on with business in other EU countries. Last but not least, contact will be made with major newspaper publications, including English publications to elaborate on this story. No accusations are being made here and I will leave it to the Authorities to make their own conclusions after their investigations.

ABSOLUTE SCAM!!! Went to madrid airport global exchange counter at the arrival area, in front of the luggage belts. The lady kept talking to me during the entire process asking about my itinerary, how long i am staying, where i am shopping. I realized when i got to my hotel that she did not give me a receipt, and she exchanged my $1,000 to only €655!! OMG! I checked online, i should be getting around €890!! Even if the forex in airport is much higher, €800 would have been the worst case scenario! This is a scam! I reported to their website. Lets see what happens!

It’s a scam in Malaga airport. They Will tell you they dont have euros, and give you dollars at a rate 30% Below The actual rate. They Exploit that you are in a hurry. When confronted, they say the only “offer” you the change to dollars. Employee number; esp32230275. A group of pitty scammers. 266 euro is 290 usd. They only give you 230 usd. They steal 60 usd! I never knew this company were scammers. An absolute disgrace. When confronted, they asked for the passport even if it was 14 minutes ago because they knew my girlfriend went though passport control.

Tardan una eternidad con cada cliente ! Cobran muchísimo de comisión . Hacer la devolución a la tarjeta de crédito directamente te ahorrará tiempo y bastante dinero .

Was forced to use their service on June 10 at BCN T1 (inside after checkin). The company needs to be investigated for anti-trust law violation and fraud. Surprised EU didn't ban or fine them. The service fee was 15.4% of my refund, I was not notified of that at all. The cashier was refusing to pay in euro trying to impose an exhuberant exchange rate. I asked her 5 times for refund in euro and only after I requested the written refusal dated and signed she finally paid. How come they freely operate in EU ?

Horrible HORRIBLE SCAM ARTISTS. TO ALL TOURISTS PLEASE DONT USE THEM. Run and save your tax refund for elsewhere

Be careful with that company. They are dishonest. They use a rate exchange well under the current rate. I had exchanged at another place two days earlier and these guys told me the exchange rate depends on how much I exchanged. I had exchanged the same amount at a higher rate two days before. Clearly lying.

Global Exchange in Madrid Airport engaged in deceptive practices. My tax refunds, explicitly stated on forms, were significantly reduced by one-third at the counter under the pretext of company deductions. They retained the forms without issuing a detailed receipt for the deductions. Additionally, they pressured me to accept refunds in alternative currencies, likely to profit from the exchange rates. The customer service was extremely poor.

I don’t understand how the tax authorities allow them to operate this way.

Scam company keep away! Only different from thieves this company doing it legally.

Changed at Madrid Airport. I didn't think much at the time of exchange however, now I have realised that the rate is absolutely horrible.

Exchanged 100 british pounds to receive about 86 euros (probably should have received 110 euros - and thats already a bad rate). Meaning I lost 30 euros by changing 100 pounds to euros. I thought I was scammed and that they made a mistake in reversing the exchange rates. But turns out, their rates are just so bad. Just avoid

Really bad exchange rate at Istanbul Airport in Turkey. I got 15% less then in high streets in the city. Don’t use them at the airport.
They charge me 1€ : 28.30 TRY
When my friend got In town 1€ : 35.9 TRY

Jeg vekslede til 500 NZ dollar i Københavns Lufthavn den 9. januar 2024 kl. 10.33 jeg måtte betale kr. 2.876,75.
Et stykke tid inden denne dato købte jeg 500 NZ dollar
pris kr. 2.237,30.
Jeg har forsøgt, at tale med kontoret, men de er meget afvisende. Jeg kunne ikke få deres mailadresse.

On October 9, 2023, I exchanged euros for Moroccan dirhams at one of their outlets at Alicante airport.
I was in a hurry because my flight to Tetouan was almost ready to board, so I didn't pay much attention to the exchange rate. When I arrived in Morocco, I realized that I'd been ripped off. Their employee had charged me an exchange rate of 7.1631, whereas the average exchange rate at the time was 10.78. The result was a loss of The result was a loss of 605 dirhams, or almost 60 euros. It's not acceptable to take a commission of more than 30%, it's theft pure and simple. I wrote to this company and after waiting 3 months for a reply, they simply said that they were free to set the exchange rate. NEVER USE THIS EXCHANGE OFFICE !!!!

At Malaga Airport, they have large advertisements for processing the tax refund (for non-Europeans getting a VAT refund). The unsuspecting customer, not realizing that this is not the official refund outlet, is then denied the refund in Euros (the official refund is obviously in Euros!) and forced to exchange the refund into a foreign currency -- and they keep 21% of what they would have to hand over in foreign currency if they had applied the market rate. -- It only became clear to us afterwards (when it was too late) that they are not the officially authorized refund office and that they charged a usury exchange rate. This is deception and gangsterism at its best.

Converting Euro to Thai Baht at Paris CDG today. The receipt indicated a €5 fee/commission. Actually, for ~€400…,I received 11,000 Baht. Comparing to an on-line currency transfer service…I would have received closer to 15,000. Back-calculating… it means they charged over €100 for the transaction…..closer to a 25% commission. Lesson learned. I accepted and signed., but feel shafted and shortchanged and will never use them again. Avoid if you can.

We were at Madrid airport wanted to claim back our tax refund in EUR in Spain's Madrid Airport with Global Exchange T2, the ladies that served us were polite and friendly but little did we know they were scammers. First, we asked for our tax refund be refunded in EUR cash but they replied that we could only get refund in USD or in our home currency. (At first we thought it was an EU or company policy but this turned out to be totally untrue as we later confirmed with Ms Maria Lopez of Global Exchange customer service that we could have it in EUR!) Second, in the guise of convenience, we were asked to "top up" the difference in EUR so that we could get our refund in one full USD note, for eg, top up 75 EUR to our refund of 42 EUR to get a $100 USD. As we were in a rush to catch our flight, we did not think much of it and trusted the lady scammers. But later on, upon checking our receipt, we were shocked to find out that we exchanged about 117.27 EUR for only USD100, and the forex rate given to us was 0.8527! In total, there were 2 transactions made, one above and the other by my wife from EUR23.45 to USD20. We felt so stupid and scammed that left a bitter taste in our mouth of Spain as we thought we could only be scammed by other unlicensed companies and not by such a big company like Global Exchange. In the end, we forked out an additional 80-90 EUR plus of our cash for an exorbitant rate of 0.8527 whereas it should have been about 1.09-1.1, we lost more than 29% of our value to these scammers. I wrote an email to Global Exchange about this but they have not replied. Anyway, I do not expect a reply and I will bring up to the relevant authorities in EU to complain about them in due course about their cut-throat forex rates! So please, if these scammers try anything like this, please make sure that you insist in getting back your tax refund in EUR in Europe and not let them make you think otherwise. Do not ever "top up" to make up for any difference, you will regret it! Don't ever give a single cent to these wolves at the tax refund companies! We have the receipts to load as proof but the site do not have such a feature.