The process is getting better but still needs improvement. I made a payment, then 3 days later I'm getting an email about late payment or what I owe. The automated system needs to catch up with the... Voir plus
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Lisez les avis des autres
With what I am going through with my nephew policy after having 12 or 13 policies with Globe Life over these many years is absolutely insane. I loved Globe Life but with what you are taking me throug... Voir plus
I have been with Globe Life for nearly 50 years and have never had any issues whatsoever. Always courteous and respectful, willing to help with any questions or concerns that I might have had. Very fa... Voir plus
L'entreprise a répondu
After not being able to contact company by phone (2 #s),4 emails, and getting kicked off website numerous times, I was greeted by a wonderful, cheerful and informed representative. I explained my fru... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Globe Life And Accident Insurance Company, based in McKinney, Texas, provides life and health insurance coverage nationwide.
Coordonnées de contact
7677 Henneman Way, 75070, McKinney, Etats-Unis
- globelifeinsurance.com
3,4
Moyen
258 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
When I finally reached a live person…
When I finally reached a live person -after about 45 minutes of jumping through computer hoops - the agent was halpful although she tried to convince me to get mu son or granddaughter to take over the policy because of the low premium. Thile this was a good idea, neither of them was with me and I did not want togo through the wait cycle again. You need more staf fto answer questions.
24 juin 2026
Avis spontané
Réponse de Globe Life
Sally, we're terribly sorry for the wait you experienced. Please reach out to us anytime for assistance at cspolicyservices@globe.life.
I fell behind in my payments due to…
I fell behind in my payments due to unexpected medical issue, they were kind and patient. Thankfully I was able to bring everything current. The rep was a pleasure to deal with
24 juin 2026
Avis spontané
Réponse de Globe Life
We're so happy to hear that you were able to get your concern addressed, Tamara! Thank you for your trust in Globe Life.
Very kind and courteous and answered…
Very kind and courteous and answered every question and my concerns.
23 juin 2026
Avis spontané
Réponse de Globe Life
Thanks, Jasmine, for the kind words. We're honored that you trust Globe Life for your family's financial security.
Helpful Representative
My customer service representative was very helpful and she explained why my payment had not yet been processed.
Sincerely,
Sonya A.
22 juin 2026
Avis spontané
Réponse de Globe Life
Thank you for taking the time to leave feedback, and we're so glad to see you had a helpful interaction with our agent. Thank you for choosing Globe Life!
The agent informed me the correct information and instructions…
The agent informed me the wrong birth date was on the policy and informed me of the corrections that was needed.
22 juin 2026
Avis spontané
Réponse de Globe Life
Bryan, we're glad to see the correction was made to your satisfaction! Thank you for trusting Globe Life with your family's financial security.
Once I got to speak to a representative…
Once I got to speak to a representative my experience was great! The wait time to actually get to speak with a representative needs improvement please.
22 juin 2026
Avis spontané
Réponse de Globe Life
Terri, we're sorry to hear you had an inconvenient wait to reach a representative. Thank you for your kind words about our agent; the team will be delighted to hear this.
Excellent customer service and support.
Excellent customer service and support.
18 mai 2026
Avis spontané
Réponse de Globe Life
Sheryl, thank you for your kind words! We're honored that your family trusts Globe Life. Your opinion matters to us.
I have yet to hear back regarding my…
I have yet to hear back regarding my issue
22 juin 2026
Avis spontané
Réponse de Globe Life
Ralph, we apologize for the delay. Please send an email to cspolicyservices@globe.life to connect with a customer care supervisor who can assist you. We hope to hear from you soon.
Réponse de Globe Life
Thank you for reaching out to Globe Life! We’re glad we delivered the excellent service you deserve and expect. We sincerely appreciate your feedback.
I am able to access my account easily…
I am able to access my account easily and I’ve never had a problem with Globe Life. I also like how I’m able to use auto pay. This makes paying easier
19 juin 2026
Avis spontané
Réponse de Globe Life
Thank you for your feedback regarding your experience with Globe Life! We appreciate you reaching out to us, and we look forward to serving you in the future.
Excellent customer service
Excellent customer service. Paid without any issues
27 avril 2026
Avis spontané
Réponse de Globe Life
We’re glad to hear that you’re satisfied with your recent experience. Thank you for choosing Globe Life!
Don't fall for this
I have 4 policies with this company. Unfortunately I have lost my job and when i called to cancel and get my money back from my premiums, i was informed that i had to have the policy for 25 years. 1 I have never used them, 2 when the lady that signed us up at the fire department she stated after a year that money would be available to us if we ever had to cancel the policies. They own me a lot of money and refuse to give it back. They clam to give it back if you never utilize it. Which is bs. Don’t get roped into this lie.
Update. 06/23/2026 So called customer service and they gave me the royal run around. Basically, saying they were going to keep my money if i cancelled my policies. Refused to work anything out.
21 juin 2026
Avis spontané
Réponse de Globe Life
James, please send an email to cspolicyservices@globe.life to set up a time to go over the exact terms of your policy with a customer care supervisor. We're here to answer any questions you might have.
I have worked hard to maintain junk…
I have worked hard to maintain junk mail free . The first thing they did was sell my address. It was just days after i first interacted with them before i started getting junk mail envelopes from assorted suspicious co.s. Then they denied me after skimming a ton of honest answers to very long range and personal medical questions out of me. The reps were slow and more or less unfamiliar with the system
10 juin 2026
Avis spontané
Réponse de Globe Life
Kris, please accept our apology for the inconvenience. Kindly send an email to cspolicyservices@globe.life to request a change in your communication preferences. We appreciate your feedback.
Trust worthy
Trust worthy, service great and dependable, reasonable insurance for my great grand children for years to come .
20 juin 2026
Avis spontané
Réponse de Globe Life
Thank you for your feedback regarding your experience with Globe Life! We appreciate you reaching out to us, and we look forward to serving you in the future.
I dislike constantly inputting routing…
I dislike constantly inputting routing number every payment. Other than that love the website.
18 juin 2026
Avis spontané
Réponse de Globe Life
Larisha, thank you for your feedback, and we're sending it to the web portal team right away. If we can assist you, we have a dedicated team that can be reached at CustomerPortalReg@Globe.Life anytime you have a web question or concern.
Took care of business fast.Excellent…
Took care of business fast.Excellent service
12 juin 2026
Avis spontané
Réponse de Globe Life
That’s what we’re here for! We’re happy to know we’re providing the best service possible! Thank you for taking the time to let us know how we’re doing.
I had a day set for auto pay and it was…
I had a day set for auto pay and it was a day later. That messes up my pay.
18 juin 2026
Avis spontané
Réponse de Globe Life
Hi Cindi, we're very sorry about the autopay processing. We understand you were inconvenienced. Please contact cspolicyservices@globe.life with any questions you have about autopay. We are here to help.
I was given the incorrect information…
I was given the incorrect information regarding a change in the policy. I have 5 policies with this company and never had to contact them for any changes and hope that I don't need to anymore. It took time to correct the situation and a lot of it was unnecessary. Their employees should know what information to give to the customer.
4 mai 2026
Avis spontané
Réponse de Globe Life
Betty, please accept our apology for the inconvenience you experienced correcting this error. We value your loyalty, and we hope you'll reach out if we can assist in any way. A customer care supervisor can be reached at cspolicyservices@globe.life.
Your representative was very helpful in…
Your representative was very helpful in helping me with my particular situation !
17 juin 2026
Avis spontané
Réponse de Globe Life
Thank you for your review. We appreciate you and the trust you’ve placed in Globe Life for your financial protection. Our goal is always to provide excellent service to our policyholders and we're happy you're satisfied. We look forward to serving you and your family for years to come!
I would give them zero stars but I have…
I would give them zero stars but I have to give them one star. Uncle had a policy and passed. They are not paying the amount of the policy and want to tell why. I have called and sent emails.
16 juin 2026
Avis spontané
Réponse de Globe Life
Tabitha, we are so sorry to hear about your uncle's passing. We know you need to understand your uncle's policy terms and have a chance to ask any questions you may have. Please contact a customer care supervisor to set up a time to speak at cspolicyservices@globe.life.
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