The process is getting better but still needs improvement. I made a payment, then 3 days later I'm getting an email about late payment or what I owe. The automated system needs to catch up with the... Voir plus
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Lisez les avis des autres
With what I am going through with my nephew policy after having 12 or 13 policies with Globe Life over these many years is absolutely insane. I loved Globe Life but with what you are taking me throug... Voir plus
I have been with Globe Life for nearly 50 years and have never had any issues whatsoever. Always courteous and respectful, willing to help with any questions or concerns that I might have had. Very fa... Voir plus
L'entreprise a répondu
After not being able to contact company by phone (2 #s),4 emails, and getting kicked off website numerous times, I was greeted by a wonderful, cheerful and informed representative. I explained my fru... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Globe Life And Accident Insurance Company, based in McKinney, Texas, provides life and health insurance coverage nationwide.
Coordonnées de contact
7677 Henneman Way, 75070, McKinney, Etats-Unis
- globelifeinsurance.com
3,4
Moyen
258 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have 5 policies on family since 2014
I have 5 policies on family since 2014
Last several months they have illegally diverted premiums payments and caused them to go into past due status,
I have called and emailed customer support sent copies of receipts and even talked to supervisor named julie to no avail, i have filed with difs in my state and if this is not resolved i will contact federal authorities
15 décembre 2025
Avis spontané
Réponse de Globe Life
Robbie, we are so sorry to hear that you've had billing issues, and we want to connect you with a customer care supervisor who can assist. Please email cspolicyservices@globe.life to set up a time to speak. Thank you for your feedback, and we hope to hear from you soon.
The lady that I spoke to was very nice…
The lady that I spoke to was very nice and very helpful she told me exactly what I needed to know.
29 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for taking the time to let us know how we're doing! Excellent customer service is our top priority and we're happy that the information was explained in a timely and thorough manner. We look forward to serving you in the future.
The customer service representative I…
The customer service representative I was connected with was rude.
30 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for being a loyal policyholder with us. We sincerely apologize that your experience has been less than you expected, but we appreciate your feedback letting us know where improvement is needed. We look forward to serving you again in the future.
When I did get connected the customer…
When I did get connected the customer service was knowledgeable and was able to answer my question thank you!
30 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for your positive feedback regarding your experience with Globe Life. We’re happy our representative was able to answer all your questions and provide you with the great service you expect. We appreciate you reaching out to us and we look forward to serving you in the future.
Octavia was very helpful setting up…
Octavia was very helpful setting up automatic payments for my accounts. She was very nice and very timely and process was easy. I'm a long time customer and still satisfied with payment rates for my policies
29 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for choosing Globe Life! We sincerely appreciate the trust you’ve placed in our company for your family's financial protection. Our goal is to always provide prompt and courteous service to our policyholders and listening to your feedback will help us do that more efficiently. We look forward to serving you in the future!
On line portal
Thought I was going to be able to log in to my policy to check when it was due next; I could not log in due to Globe life claiming my log in info didn't match their records. I called the company explained my situation and had thought that my credentials were reset by the representative, (she told me it was all reset and that I should be able to get back in using their portal) but when I went to log in again, I was still unable to. Very disappointing and frustrating. I'll just have to wait for my next bill to come in the mail to make payment by money order.
29 avril 2026
Avis spontané
Réponse de Globe Life
Stephanie, we're so sorry we didn't straighten this out the first time. Please send an email to our dedicated web portal team at CustomerPortalReg@Globe.Life or call 877-491-8246 for assistance. We hope to hear from you soon.
Name Issue on Policy
Customer service representative was able to resolve my issue with professionalism and courtesy.
29 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for choosing Globe Life! We sincerely appreciate the trust you’ve placed in our company for your family's financial protection. We look forward to serving you in the future!
Globe Life
Been with Globe Life for a long time now. Great customer service, very helpful and nice. Didn’t have to wait long to be connected to rep. Got the
information I needed. Thanks Globe Life.
29 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for your feedback regarding your experience with Globe Life! We appreciate you reaching out to us, and we look forward to serving you in the future.
Everyone at Globe life was amazing kind…
Everyone at Globe life was amazing kind and helpful
15 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for reaching out to us at Globe Life! We’re glad we delivered the excellent service you deserve and expect. We sincerely appreciate you choosing us for your family's financial protection.
Great customer service
Great customer service. Professional support on all levels.
28 avril 2026
Avis spontané
Réponse de Globe Life
We’re glad to hear that you’re satisfied with your recent experience. Thank you for choosing Globe Life!
This was my first having to ever…
This was my first time having to ever contact Globe Life. It was easy, fast & simple. The representatives (Bethany & I think Anitra) I spoke with were very professional & spoke very good English. They resolved my issue & I couldn't be happier.
Thank you!
27 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for your feedback regarding your experience with Globe Life! We appreciate you reaching out to us, and we look forward to serving you in the future.
I had to call them twice to give them…
I had to call them twice to give them new debit card info due to expiration date, expired 4/26. Globe said they couldn't accept the automatic April payment due to the expiration date (even though the bank AND other automatic payments worked fine). I paid April's payment directly to them. When the new debit card came, I called to give them the new information. 1 week later I received an invoice. I then called again to give them new card information and was told they didn't show that I gave them the new card information. So I gave it to them again. How can the original card work EVERYWHERE else but not with them? Frustrating because it took 2 phone calls, both of which took 30 minutes to get a hold of them.
27 avril 2026
Avis spontané
Réponse de Globe Life
Sheryl, we are so sorry that you had such a frustrating experience with your autopay. We know your time is important. Hopefully all is well going forward but if you experience any issues, we hope you'll reach out to us at cspolicyservices@globe.life for assistance. Thank you for letting us know about your experience; Your feedback matters to us.
If is was not for all of the paper…
If is was not for all of the paper mailing sent to the house, killing trees (🤣) it would be a 5.
27 avril 2026
Avis spontané
Réponse de Globe Life
Thank you for your very kind review, and we will pass your feedback to our team immediately. We really appreciate you taking the time to let us know about your experience.
I’m not sure who I spoke with but she…
I’m not sure who I spoke with but she was very helpful and friendly. Very knowledgeable and a pleasant attitude. Loved my experience.
16 avril 2026
Avis spontané
Réponse de Globe Life
We're so grateful you took the time to leave us this feedback! Thank you for your kind words. Your satisfaction is very important to us.
Definitely was a good experience
Definitely was a good experience. Y’all did exceptionally great. Couldn’t ask for a better experience
17 avril 2026
Avis spontané
Réponse de Globe Life
We sincerely appreciate your feedback! Our goal at Globe Life is to provide affordable protection and great service to our policyholders, and we're glad your experience reflected that. We look forward to serving you in the future!
My question wasn't answered
My question wasn't answered. I did get a response but it didn't help. I kept trying online on my own and finally what I was trying to do worked.
11 avril 2026
Avis spontané
Réponse de Globe Life
Arnold, we deeply apologize that we didn't give you the service you deserve. If you have any additional questions, please do not hesitate to reach out to us at cspolicyservices@globe.life. We are ready to assist you.
The representative that took my call…
The representative that took my call when I called to make a claim was very knowledgeable and professional on the call the entire time. Also, sent condolences to my family as well that's the type of professionalism that take company's above and beyond.
22 mars 2026
Avis spontané
Réponse de Globe Life
Thank you for reaching out to Globe Life! We’re glad we delivered the excellent service you deserve and expect. We sincerely appreciate you choosing us for your family's financial protection.
I was able to talk to a person that was helpful
I was able to talk to a person that helped me set up auto pay. Now I don’t have to deal with the website which is not very user friendly. I have 8 policies. I get 8 bills in the mail - lots of cost there and lots of paper. These bills all coming to the same address need to be consolidated.
14 avril 2026
Avis spontané
Réponse de Globe Life
Deborah, thank you for taking the time to detail your thoughts, and we will pass them to the proper departments. Your review means a lot to us, and your satisfaction is very important to us. Thank you for your five-star review!
Rep was extremely helpful and patient
Rep was extremely helpful and patient, even though we still couldn’t get website phone app to send a verification email to to me. I.T. Department, are you listening ???!
14 avril 2026
Avis spontané
Réponse de Globe Life
Greg, we're grateful for your kind feedback on our rep's patience, and we'd like to help with your app issue. Please send an email to CustomerPortalReg@Globe.Life or call us at 877-491-8246 to reach dedicated specialists on this. Thank you for your feedback; your satisfaction means a great deal to us.
Personnel very friendly
Personnel very friendly. Answered all questions instantly. Took time to explain to me their app. Treated me with respect. Thank you for making this a good experience
14 avril 2026
Avis spontané
Réponse de Globe Life
We sincerely appreciate your feedback! Providing our customers with the best possible service through knowledgeable and professional representatives is a top priority for us, and we're happy you're a satisfied policyholder. We look forward to serving you in the future!
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