Glo Melanin Avis 

Dealing with Rio,and Nia was wonderful. Both were so kind and understanding of my situation. I couldn't have asked for better. Thank you to both of them for your help

This company charged me monthly for a product I bought once. Disgraceful. Do not order anything it’s not even worth it.

I’m very happy with customer service provided by Glo Melanin. They’re making great use of their AI agent Nia, whom provided a response to my email, expressing concerns, in under five minutes. I’m usually against most AI features, however Nia’s quick and detailed response removed anxiety from the confusion I had regarding my order. I needed changes made to an order I placed before it processed and Nia stated the rules policy that created understanding, without overpromising.

Two hours later, I received an update from Elyka (a human) and that was the most satisfying part of my customer service experience. Elyka understood my concern and resolved the issue immediately; offering an explanation and security on the next steps. The AI agent was absolutely helpful, but nothing compares to the satisfaction you get when being heard and valued by a human.

This is my first purchase and interaction with Glo Melanin and I couldn’t have asked them to handle this situation better. I look forward to purchasing from them again soon.

I accidentally subscribed & the matter was handled quickly & professionally! Great customer service & I absolutely love Glomelanin’s products! Elyka assisted me with my cancellation & was very pleasant & professional! All responses were very thorough & it was a wonderful experience! Nia also was very pleasant & professional! Grateful for amazing customer service & products.

They did their best to get me my missing package! They ended up reshipping it no additional cost! The person who helped me, their name is Elyka! She did such a good job and tried her best to resolve the issue! One thing I would complain about is the AI’s constantly taking the place of the human agent or just getting in the way lol!

My order came damaged and missing sine items.
Thankfully Elyka took care of me in a timely matter and sent out a replacement.
I am very satisfied with my experience.

Great customer service. Appreciate Nia and Elyka with quick responses and completion of request.

I have just started using Glomelanin and my skin feel softer. I love the scent and I am very happy that I purchased your product.

I was definitely skeptical before buying but decided to take the chance. So far I have noticed a difference in my skin and that was only using the bar once daily for about 2-3 weeks. I plan to use the other 3 products in the recommended steps included in the Glo set. But so far, so good!

They were very responsive and received my feedback with positive consideration.

Rio was very helpful in getting a replacement order shipped to me due to the first 1 being destroyed during transit. Thank you again Rio

Go melanin was quick to respond with a concern I had with my protect. Rio made sure to fix the problem in a fast, headache free process. Greatly appreciated it!

Rio was excellent very quick response with the address change.

Elyka was great in assisting with getting my order sent to the correct address. Love the support team and the quick response. 5 stars all around!

Elyka was excellent on how to handled my issue. She was professional at all times, out back to me in a timely manner and also represented your company well. I truly love experiencing great customer service, and Elyka went above and beyond to work things out. She was great!!!

I LOVE, LOVE, LOVE this product, so I gonna keep my subscription. Their customer service rep, Rio, is the best rep I ever encountered, and he deserves a 10 star recognition.

It's been a week, and I can already see the difference in using the Lip Balm. My lips are lightening up and not drying out or peeling like other lip balms I previously tried. I WILL NOW AND FOREVER ORDER GLOW MELANIN

I am highly satisfied with Elyka customer services. All my concerns & questions were answered. Thank you so much.

Elyka helped me with getting a replacement of the brightening oil quickly due to it arriving to me damaged. I really appreciate the help that was given to me and it just shows the glomelanin cares about their customers and go above and beyond.

I am having the best experience with GloMelanin. I already see results at just 2 months in. My skin is brighter, clearer and I’m receiving compliments on my skin. You have to stay consistent. The product both feel and smell good. My skin is smooth and my dark spots are fading.