Smooth professional service from start to finish. Zak the service engineer was on time , polite and very knowledgeable,very impressed with glotech. 10/10
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Lisez les avis des autres
Claimed to be a Samsung approved engineers. They are not, this was confirmed by Samsung. Misdiagnosed the problem, the real Samsung engineer who came after confirmed this. Never provided a written rep... Voir plus
L'entreprise a répondu
Alex was so lovely and explained everything he was doing to us. As two students that are in their first proper home, so quite clueless, he was so professional and didn’t make having an engineer round... Voir plus
L'entreprise a répondu
Our last freezer was bought from Glotech in 2002. Its replacement was installed last week. Our thanks to Barry, who identified the exact model to suit our needs. We cannot praise the installers highl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We sell all the latest kitchen appliances, as well as design and install fantastic kitchens!
Coordonnées de contact
Unit 2 Soothouse Spring, AL36PF, St Albans, Royaume-Uni
- 0330 024 9093
- salesteam@glotech.co.uk
- glotech.co.uk
4,1
Bien
769 avis
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A répondu à 100 % de ses avis négatifs
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Smooth professional service
Smooth professional service from start to finish. Zak the service engineer was on time , polite and very knowledgeable,very impressed with glotech. 10/10
28 juillet 2026
Avis spontané
Deceptive, inept and rude
Claimed to be a Samsung approved engineers. They are not, this was confirmed by Samsung. Misdiagnosed the problem, the real Samsung engineer who came after confirmed this. Never provided a written report despite repeated requests. Were seriously unprofessional when contacted by phone. Worst company I have ever dealt with. Total Charlatans. Avoid.
1 février 2026
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to share your experience.
We're very sorry to hear about the service you received from the repairs team. From what you've described, we completely understand why you would feel frustrated, and we're sorry that this was your experience.
It appears, however, that your review relates to Glotech Repairs and has been posted on the incorrect Trustpilot page. We'd be very grateful if you could move your review to the Glotech Repairs Trustpilot page, where it will reach the appropriate team. This will help ensure your feedback is seen by those responsible and gives them the opportunity to address your concerns directly.
Thank you for your understanding, and we're sorry to hear of the experience you received.
Kind Regards,
Glotech Sales Team
Bought a build in microwave with…
Bought a build in microwave with installation. Arrangement of the delivery and installation is faultless.
12 juin 2026
Avis spontané
Réponse de Glotech Appliances
Thank you for the time to leave us a review based on your recent experience with us. We are pleased to hear you were happy with the service you received from us and look forward to assisting you with any further appliance related queries in the future. Kind Regards, Glotech Sales Team
Lovely Customer Service Agent
I was having an issue ordering some Neff Hob Ducting pieces on the website and decided to give Glotech Appliances a call.
I spoke to a lovely lady in sales (sorry, I didn't get her name) but she was so helpful and placed an order over the phone for me.
Nicest customer service agent I've ever dealt with and what a nice, warm voice she had.
Thank you once again.
30 mars 2026
Avis spontané
Réponse de Glotech Appliances
Thank you so much for your kind words!
We’re delighted to hear about your positive experience with our team. Katie is a wonderful member of our sales team who will be thrilled to know she made such a great impression. Our entire team are dedicated to providing a helpful and friendly service throughout your purchase with us.
We really appreciate you taking the time to share your feedback, and we’re glad we could assist you with your order.
Kind Regards,
Glotech
Bought a kitchen and the white goods…
Bought a kitchen and the white goods from Glo tech about 2 years ,well within the year there were issues.
The stainless steel sink has become badly scratched ,looked up the make and it had such poor reviews 91 % one star
I was surprised the product was used .The interiors of the unit again poor quality
None off this was advised during the design stage .
Trying to complain meant taking photos and took a good 4 months for anyone to look at the issues ,resulting in being fobbed off .Further ongoing complaints again about the sink have got nowhere— I think I was sent a tin of stainless steel wax which I think is supposed to do something— not sure what !!
Would not recommend their after service is appalling !
Very very disappointed
18 février 2026
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to leave your feedback. We were genuinely surprised and disappointed to read your review, particularly as we have worked closely with you over the past two years to address the concerns raised.
From the outset, we have done our very best to go above and beyond to assist. Where concerns were raised about the sink and interiors, we requested photographs in line with manufacturer requirements so we could properly assess the issues and liaise on your behalf. This process can unfortunately take some time as we are dependent on supplier responses, but we continued to follow this up for you.
Regarding the stainless steel sink, this is a standard product supplied by the manufacturer and widely used within the industry. Stainless steel is naturally prone to surface scratching with everyday use, and the stainless steel conditioner that was provided is specifically designed to help minimise the appearance of marks and maintain the finish. This was sent as a goodwill gesture while discussions were ongoing.
We are sorry that you feel disappointed with the aftercare, as this is certainly not the experience we aim to deliver. We pride ourselves on supporting our customers long after installation, and we believe we have made every reasonable effort to resolve the matters raised.
That said, we remain open to discussing this with you further if there are specific outstanding concerns you would like us to review again. Please feel free to contact us directly so we can continue the conversation constructively.
Kind regards,
Glotech
Do not order anything from Glotech
Do not order anything from Glotech
On 23 January, I placed an order for a washing machine that was advertised on Glotech’s website as “in stock.”
After paying the full amount, instead of receiving information about a delivery date and time, I received an email stating that the washing machine would first be delivered to them within 5 to 10 working days, and only after that would they inform me of a delivery date to my address.
This raises the logical question:
Why is a product that is not available advertised as “in stock”?
I waited until 29 January
(a full week), without receiving any confirmation as to when or whether a delivery would take place at all.
I sent several emails asking if there would be a delivery and when, but received no response.
For these reasons,
I cancelled my order.
On 29 January, I received an email from Glotech stating that the refund would be passed to the accounts team for processing.
However, until 2 February, there was no movement whatsoever on the refund.
On 2 February, I called by phone.
The employee I spoke to told me that no refund request had been submitted at all, despite the fact that I have a written email from 29 January stating exactly the opposite.
After the call, he also sent me an email stating that he had supposedly requested the refund, but he had not actually done so either.
On 4 February, I emailed again, because when a refund is genuinely requested, the amount appears as “pending” in your bank account on the same day.
This did not happen.
Only today, 5 February, after
I wrote through an open PayPal case, did the seller mark the order as refunded, and the amount appeared immediately as pending in my bank account.
This clearly proves that the refund request was made only today, on 5 February, and not on 29 January and not on 2 February, despite the two emails claiming “confirmation.”
From everything described above, it is clear that:
• Glotech advertise products as available when they are not.
• They unjustifiably withhold money for cancelled and unfulfilled orders, using false information.
• They provide false information regarding submitted refunds.
There is no reasonable explanation for why a refund for an unfulfilled and cancelled order is delayed for so long, except financial benefit for the seller (e.g. VAT claims for non-existent sales).
Extremely unprofessional and misleading behaviour.
I recommend avoiding this merchant.
5 février 2026
Avis spontané
Réponse de Glotech Appliances
We’re sorry to hear about your experience and for the frustration caused by the delay in communication and refund processing. That is certainly not the level of service we aim to provide, and we apologise for the inconvenience this caused.
To clarify an important point: our website clearly distinguishes between “In Stock”, which means the item is physically available in our warehouse for immediate dispatch, and “Available to Order”, which means the product can be ordered in from a supplier. We appreciate that this may not have been clear in this instance, and we will review how this information is displayed to avoid similar confusion in the future.
Regarding the refund, we would like to be clear that we do not withhold customer funds, nor do we benefit financially from delayed or cancelled orders. Refunds are processed through our accounts team and the timing of when funds appear as “pending” or “completed” is dependent on the payment provider and banking systems involved, which can vary. While we acknowledge the refund took longer than expected, we firmly reject any suggestion that funds were intentionally withheld or that false information was provided.
We regret that the situation led to a loss of trust and understand why this was disappointing. Your feedback has been noted and will be used to improve both our communication and internal processes.
Thank you for taking the time to share your experience.
Kind Regards,
Glotech Sales Team
Go to the Top!
I have been dealing with Glotech for over 20 years and I trust them with
1. Good advice
2. Good appliances
3. Experienced Installers.
22 décembre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to leave us a review, as a family run business your feedback is extremely important to us. We are glad to have been able to support you where we can over the last 20 years and look forwards to assisting you when required for many more years to come. Kind Regards, Glotech
Another happy experience
We always buy all kitchen appliances from the Finchley branch, included those for rented accommodation. It is always a pleasure and relief to see Barry there, who recently arranged for a new washer/dryer to be delivered and installed to replace a faulty one which was removed. The whole exercise was completed with politeness, ease and professionalism. Thank you again.
17 novembre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you so much for your wonderful review. We’re delighted to hear that you continue to choose our Finchley branch for your kitchen appliances and that Barry has consistently provided the level of service you expect. It’s great to know the recent washer/dryer replacement was handled smoothly and professionally.
We’ll be sure to pass your kind words on to Barry and the team. Thank you again for your loyalty and for taking the time to share your experience — we truly appreciate it.
Kind Regards,
Glotech
Competitive pricing with quick delivery…
Competitive pricing with quick delivery and installation. All arranged through Barry.
31 octobre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to leave us a review, your feedback is extremely important to us! We are glad to hear you are happy with the service you received from those involved with your order. We look forward to assisting you again with any future requirements. Kind Regards, Glotech
I recently purchased a Bertazzoni Professional Series Range Cooker
I recently purchased a Bertazzoni Professional Series range cooker from Glotech. I could tell it was going to be a pleasant customer experience as soon as I walked into the showroom and was greeted by Ann Taylor. She was friendly, knowledgeable and patient. We made a decision on a Saturday, then on the Tuesday the new cooker was delivered, installed and old cooker taken away. The engineer & other service people were equally competent & polite. Loving the features of the range cooker as well as its sleek appearance - a real showpiece in our kitchen.
21 octobre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to share your experience. As a family run business your feedback is extremely important to us in order to allow us to continue serving our local community. We’re delighted to hear that Ann and the rest of our team provided a smooth and enjoyable purchase and installation process. It’s wonderful to know that you’re enjoying your Bertazzoni range cooker and that it’s a standout feature in your kitchen. Kind Regards, Glotech
Rip off
We had to change our induction hob recently and bought a new one from Glotech. We paid for installation and for them to take away the old one, the gold service - so an extra bit of money to get everything done properly. So far so good. Unfortunately, the hob is defective (these things happen from time to time), so we immediately called Glotech. However, not only are they refusing to help, they also charged us for a call out visit where their engineer did nothing. The product is less than a month old! I've now had to go directly to the manufacturer, so I still can't cook properly and have nothing to show for the money we've spent. Extremely unhappy and annoyed.
14 octobre 2025
Avis spontané
Réponse de Glotech Appliances
We’re sorry to hear about the service experience you’ve described and understand how frustrating this situation must be. We’d really like to look into this further to see how we can assist you.
Unfortunately, we’re unable to locate any order details based on your Trustpilot username. Could you please contact us directly at salesteam@glotech.com with your full name, order number, and installation date? This will allow us to verify your order and investigate the matter properly.
Kind Regards,
Glotech
Dishwasher Installation
I had a dishwasher delivered and installed by Glotech, and I’m incredibly disappointed with the service. While the delivery itself was on time the installation was careless and unprofessional. The technician managed to dent my wall while fitting the appliance, and didn’t even acknowledge the damage or offer a solution.
I expected a basic level of respect for my property, but clearly that wasn’t a priority. I have had no apology. I won’t be using Glotech again and would strongly advise others to think twice before trusting them with any installation work.
17 juin 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, as we always aim to provide a high standard of service from delivery through to installation.
We take all customer concerns seriously and would like the opportunity to review this matter further to ensure it’s properly addressed. Please contact our customer care team directly at salesteam@glotech.com with your order details, so we can look into this for you.
We appreciate your feedback and the chance to improve our service.
Kind regards,
Glotech
Barry..outstanding customer service
Barry Barry Barry ....what outstanding customer service....
After my washing machine was unrepairable I had to look and buy a new one . Most important to me was that it was freestanding and fit neatly behind an existing door .
Barry LISTENED to my requirements especially how the need to fit behind door.
Many manufacturers washing machines
were too deep but Barry sourced a few for
me to choose from . I chose a Blomberg
LWA1846W which was carefully fitted today by installation guys . Also great guys .
Barry exceeded my expectations by making a courtesy call to check all was OK after installation. I couldn't be happier with Barry ..a credit to Glotech
Thankyou
29 septembre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to leave such a wonderful review. We’re thrilled to hear that Barry was able to listen to your requirements and help you find the perfect washing machine, and that our installation team provided a smooth experience.
Barry and the whole team are delighted by your kind words, and we truly appreciate your continued support of Glotech.
Kind Regards, Glotech Sales Team
Excellent experience
Booked a repair with the company. Unfortunately my wine cooler could not be mended so the engineer kindly measured the space available to install a new one. I ordered one of the coolers recommended by GloTech and it was installed 2 days ago. The installers were fantastic - nothing but perfection satisfied them! Really happy with my new cooler although registering it with the manufacturer proved a little difficult. However a phone call sorted it out and I am now all set. Thank you to everyone involved at GloTech for their advice and expertise.
22 septembre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for sharing your experience and for your kind words. We’re delighted to hear that your new wine cooler has been installed to your satisfaction and that our installers met your expectations.
We’re always happy to be on the end of the phone to help with any queries, and we’re pleased that we could assist with the registration process as well. Your feedback means a lot to our team, and we’ll be sure to pass on your thanks to everyone involved.
Kind Regards, Glotech
Caring professional team throughout.
Caring professional sales team.
Patient wise understanding.
The fitters were 5 Star they only wanted me be 100% satisfied and sorted. They even cleaned up and registered my appliance warranty.
What more can anyone ask for.
Great Job
23 septembre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our sales team and fitters provided the level of service you deserved. Your satisfaction is our top priority always! Kind Regards, Glotech
A 5 Star local company meeting local needs!
Barry was simply fantastic! I telephoned and got my local Finchley Central shop. Once I spoke to Barry I felt in safe hands. He immediately assisted me with identifying the correct washer/dryer for my needs and literally took over from there. Efficient and smooth purchase to arranging installation. I have been using Glotech since about 2004. I am so pleased to see that the standard of service has not fallen and there is still a local company delivering to local needs! Well done Glotech! Do not change- merge- employ call centres and computers to answer your calls! In the long run you will become unprofitable as you will lose your USP!
5 septembre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you so much for taking the time to leave this wonderful review and for your continued support of Glotech over the years. We’re delighted to hear that Barry provided such a fantastic experience and that our team could assist you efficiently. It’s always our aim to maintain the high standard of service our customers have come to expect, and your kind words mean a great deal to us. Kind Regards, Glotech
Professionalism second to none
Another appliance purchased from Glotech. Unrivalled knowledge of products, polite sales team, fast & efficient service.
Wouldn't shop anywhere else!
4 septembre 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to leave such a positive review and for your continued trust in Glotech. We truly appreciate your kind words and are delighted to hear you were pleased with our service and team. Kind Regards, Glotech
We ordered a fridge explaining…
We ordered a fridge explaining dimensions, fitted kitchen over the phone. We were promised a call back to book installation. We had to chase twice
When the engineer turned up he had the wrong fridge for our fixings. He promised the office would be in touch with a new installation date.
They didnt call so chased again
Second installation visit they turned up with wrong hinges. They were forced to adapt the wrong fridge to fit into our recess but left us without the fitted kitchen door attached.
Third visit re-attached the door. This process took weeks and each time we had to be at home during the working week.
On the positive...engineers were so apologetic and worked hard when they were with us. The company were just very unorganised.
18 août 2025
Avis spontané
Réponse de Glotech Appliances
We’re very sorry to hear about your experience and the issues you’ve described. This certainly isn’t the level of service we aim to provide, and we’d like the opportunity to review what happened in more detail.
Unfortunately, we’ve been unable to locate any order under the name associated with your Trustpilot account. Could you please email your full details, including the address and any order or job reference numbers, to salesteam@glotech.com? Once we have this information, we can investigate further and ensure that any complications are addressed to help prevent this from happening again.
Kind Regards,
Glotech
Good service by sales pwrson
Very helpful gentleman (Barry) assisted me on appliance purchased and fitting there off.
I completed the transactions swiftly thereafter.
13 août 2025
Avis spontané
Réponse de Glotech Appliances
We are so pleased to hear you were happy with the service provided by Barry in our Finchley office, we will ensure to pass on your feedback to him. Thank you for taking the time to leave us a review! Kind Regards, Glotech
Recently ordered a new American style…
Recently ordered a new American style fridge freezer. Very pleased with appliance. Sales, delivery and installation service was excellent.
28 juillet 2025
Avis spontané
Réponse de Glotech Appliances
Thank you for taking the time to leave us a 5 star review based on your recent purchase through us, we are very pleased to hear you were happy with the service our team provided. Our team will always be on hand for any future queries, should you need us. Kind Regards, Glotech
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