Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Voir plus
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All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Voir plus
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Voir plus
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Voir plus
À propos de l'entreprise
- Magasin de poêles à bois
- aussi dans
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'ameublement d'extérieur
- Magasin de radiateurs
Écrit par l'entreprise
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Coordonnées de contact
20-28 Albert Road, CM7 3JQ, Briantree, Royaume-Uni
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excellent
311 avis
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A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Crap service and after care
Crap service and after care, wrong advice given and refused to issue refund.
Will not use again....really money grabing company.
19 février 2026
Avis spontané
Réponse de Glowing Embers
We are sorry to hear of your disappointment. We know this can be confusing but for Twin Wall flue pipe the outer diameter is always 2 inches greater than the inner, as the inner pipe has 1 inch of insulation all the way round, effectively adding 1 inch either side of the pipe, making a 6 inch clip, that goes around the external of a pipe, 8 inches for instance.
We are stuck between a rock and a hard place with this issue as, we have to advertise the pipe as the internal diameter because this is the diameter of stove outlet or stove pipe that it fits to and therefore if the pipe is advertised as 6 inch pipe, the accessories like locking bands have to be advertised for the 6 inch pipe, even though their diameter measures 8 inches.
This is an industry standard and we do try to make this as clear as possible and every listing has an explanation of this on, but we do appreciate this can be missed and that it is confusing.
We are so sorry we were unable to accept this item back for a refund. As your request fell outside of our stated 14 day returns period by a further 6 weeks, we were sadly unable to accept the return and, therefore a refund on this occasion. We understand you believed you had spoken with a member of our team before purchasing who you state gave you this advice, however our records showed no calls or emails before your call to our Customer Service Team regarding this. It might be possible you spoke to another company, rather than Glowing Embers.
Once again, we are sorry for the disappointment caused, Tania.
From beginning to end incredible…
From beginning to end incredible service super fast delivery quality excellent and overall a very happy customer! Will definitely do business with them again! Thank you 🙏
18 février 2026
Avis spontané
Very fast communication and turn around…
Very fast communication and turn around time, excellent product and well cut so fitted perfectly, 5 stars from me.
9 février 2026
Avis spontané
Item I needed was out of stock
Item I needed was out of stock. I phoned and was told a re stocking date and on that date, which was only a few days wait, it appeared in stock on the website. The very next day I had it! 10/10.
12 février 2026
Avis spontané
Arrived on time
Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival
7 février 2026
Avis spontané
Réponse de Glowing Embers
We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.
We have addressed this matter with our chosen courier too, to improve this process going forward.
Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.
Glass quality great.
Glass quality great.
Good comms.
Friendly and helpful.
Reasonably priced.
4 février 2026
Avis spontané
Great service
Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again
3 février 2026
Avis spontané
easy ordering and pleased with our glass
29 janvier 2026
Really happy with the service
Really happy with the service, sadly had wrong item sent but dealt with really quickly and professionally. Would definitely recommend
3 février 2026
Avis spontané
Over the past few years we have ordered…
Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urgency, great efficient service. The 2nd time we paid for delivery. Again fantastic service - super fast and glass fitted perfectly.
27 janvier 2026
Easy to order size of glass and arrived…
Easy to order size of glass and arrived quickly
27 janvier 2026
Great communication from start to finish
27 janvier 2026
infill glass arrived well packaged
infill glass arrived well packaged , not fitted as yet , but all seems in order
8 janvier 2026
Stove replacement glass
the replacement stove glass arrived in good time, was pre-cut to size and is now fitted - fast efficient and effective
27 janvier 2026
Brilliant service
Brilliant service, glass manufactured to our specification very quickly. Very easy, and reasonable price! Would recommend!!
2 février 2026
Avis spontané
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