Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Voir plus
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All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Voir plus
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Voir plus
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Voir plus
À propos de l'entreprise
- Magasin de poêles à bois
- aussi dans
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'ameublement d'extérieur
- Magasin de radiateurs
Écrit par l'entreprise
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Coordonnées de contact
20-28 Albert Road, CM7 3JQ, Briantree, Royaume-Uni
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excellent
313 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant service
Brilliant service, glass manufactured to our specification very quickly. Very easy, and reasonable price! Would recommend!!
2 février 2026
Avis spontané
Great price and service
Great delivery time and very good price. Very safely packaged.
24 janvier 2026
Avis spontané
Responsive professional prompt.
8 janvier 2026
Happy with my purchase and works well…
Happy with my purchase and works well with my set up came in good order and in good time
8 janvier 2026
Fire couplers
Very good transaction the part I needed was shipped vertually straite away
22 janvier 2026
Avis spontané
Dispatched and deliverd quickly l
Dispatched and deliverd quickly l. Exactly as described
2 janvier 2026
Excellent service
Excellent service, fire board cut to size,
competitive price, parcel well packed,
kept informed with order, delivered within time scales after despatched...
9 janvier 2026
Avis spontané
Glowing Embers had just what I needed…
Glowing Embers had just what I needed to keep my wood burning stove in top condition.
It's great that they will cut fire bricks to size.
Item was well packaged and communication was good.
5 janvier 2026
Avis spontané
Bought this to seal the flue on our…
Bought this to seal the flue on our narrowboat multifuel stove. Having tried several before that cracked after first use, so far this has sealed well without signs of cracking. Very pleased!
18 janvier 2026
Avis spontané
Ordering easy
Ordering easy, great administration, always kept up to date with the order and fast delivery. On this occasion I had to order a new glass panel and it was very well packed. I can’t fault them.
12 janvier 2026
Avis spontané
Great product supplied as described and…
Great product supplied as described and a perfect fit. Well packed the glass survived in the great packaging.
Just surprised how long the courier took to deliver the goods.
14 janvier 2026
Avis spontané
A Pleasure to Deal With!
I ordered replacement glass for my Carron multifuel stove over Christmas. Despite a huge backlog after the holidays, Glowing Embers shipped it via express courier at no extra cost. Excellent customer service, a pleasure to deal with, and the product is top quality. Highly recommend!
5 janvier 2026
Avis spontané
A perfect fit
13 janvier 2026
Avis spontané
Excellent delivery
Our order was delivered promptly and carefully. It was well packaged and arrived in good order.
10 janvier 2026
Avis spontané
Simple straightforward ordering…
Simple straightforward ordering procedure and I was updated on delivery status also excellent packaging
15 janvier 2026
Avis spontané
Easy to find what I wanted on website…
Easy to find what I wanted on website quick delivery
7 janvier 2026
We needed our replacement stove glass…
We needed our replacement stove glass in a hurry. We ticked the collect from store option but the glass was actually dispatched via a courier. After calling in, i was told tough, and we would need to wait for the item to arrive. The glass itself is great, but the customer service was very poor.
8 janvier 2026
Réponse de Glowing Embers
So sorry to hear that this happened and that you got the impression that we told you to put up with our mistake, this certainly shouldn't have been the response that you should have received. We have been over-run with replacement glass orders recently and occasionally our staff do get something wrong like sending out collection orders but apologies for this error and the inconvenience this caused. I am glad that when you did receive the glass that it was great and I hope that if you use us in the future you will receive our usual level of service.
Arrived as stated in a short time from…
Arrived as stated in a short time from order date, was well packaged, and was of good quality.
8 janvier 2026
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