Glow Recipe Avis 49

I got a notification saying the package was delivered but it was not. I contacted glow recipe and at first they were very responsive and told me to check with the neighbors (seriously?) and that they would put in an investigation with usps (what decent company uses usps?). Someone (usps or someone else, who knows) banged on my door and scared me half to death one day and drops off an opened box with less than half of my order inside and what was in there was opened or otherwise tampered with. I have highly sensitive skin, but even if I didn’t, no one should put opened skin care products on their face. So I responded to glow again and they suddenly stopped responding. I sent four email and it’s been one week since I told them the damaged box was dropped off, and still nothing. I filed a claim with my credit card company since glow recipes customer service is unreliable and unresponsive. Total scam. Do not buy.

Update: might have considered revising my review had glow recipe taken ownership. But there is no apology in their response here. The comment below is completely passing off the blame onto ME for putting in a claim with my credit card due to glow recipe not responding to my emails for over two weeks. I placed the order on 5-6. I messaged that the box was finally delivered damaged with items missing on 5/29. Glow recipe responded on 6/13 and said that they were sorry and accepted responsibility for the chargeback. They did not offer to re-ship. This took over a month to resolve. You will not be passing this blame to me, when this was entirely due to your lack of communication and responsiveness to the situation. Oh, and I added a snip of the email chain as my profile pic so the timeline is clear.

Update 2: I’ve had a chance to read through their other responses and this seems to be the general attitude of glow recipe. Blame everyone except themselves. Mistakes happen and can be resolved and forgiven, but this attitude is not doing them any favors. You were wrong. You managed the situation poorly. You need to take ownership.

I received my package in less than 2 weeks
I got their mini kit PHA BHA Toner, Moisturizer, Niacinamide dew drops
The products are tiny but 2 drops easily spreads all over my face, they are not harsh on my skin and they do give a dewy glow
I started seeing results after 3 weeks

Avocado melt sleeping cream is amazing. To be honest it is hard to imagine my life without it. In general the products work very well like banana cream and plumping serums (I have dehydrated skin). Would totally recommend.

Love love love love everything about this brand

So far so goooood. Okey ;)

Had a positive experience purchasing an item from this site.

Item was supposedly delivered at 6:31 am on a Monday with no delivery slip left, have attempted to get a redelivery and have received no response. Assuming this is a scam, don't recommed. Buy their products from an official website that ships from the UK, that way you wont have to pay $30 for shipping only for item to go missing. Very annoyed and won't purchase from them again, extremely stressful and unhelpful service, now I'm down roughly £100.