Great service from agreement from my insurers to their recommendation that Go Smart Repair would be used. Go Smart Repair contacted me same day and made an appointment for the work to be carried. Mick... Voir plus
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Rhys Wake has just completed a repair on my car. He kept me informed of his estimated arrival time, even messaging the day before and arrived promptly. He is a very likeable, friendly and knowledgeab... Voir plus
Due to an issue with the paint colour altogether was quite a long time getting the repair completed: over two months from the first booking. Having said that this wasn’t the fault of Richard Barbe... Voir plus
Damaged to my skoda octavia repaired this morning by Grant Hart. He was extremely polite and respectful. The car bodywork looks perfect. Such an excellent job.
À propos de l'entreprise
Écrit par l'entreprise
Go Smart Repair is a mobile insurance approved repair specialists. Working with nationwide smart repair insurance policy providers we offer their customers a fast, friendly and efficient service.
Coordonnées de contact
Royaume-Uni
- go-smartrepair.co.uk
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very professional, thorough & amazing work by Leigh Foyel
This morning Leigh Foyel came around do a scuffs work on my X3. He arrived promptly as discussed yesterday and went through the process and provided me with all the details of the work he was about to do. He was very professional, thorough and clear in explaining and did a excellent job. I am very happy and impressed with the service provided by Leigh.
Thanks to Go-smartrepair Team.
Regards
Sudarsan B
Mick was very professional and…
Mick was very professional and friendly. Thank you!
Scratches repaired
Mike Shelly came to repair scratches on my car,he is a very interesting guy. His knowledge on paint work was excellent, he did a great job.
from the minute I met the technician
from the minute I met the technician, Mick Shelly from I knew we were in good hands.
A true professional warm and engaging guy had a cup of tea and a chat let him get on with his work. Caught me from my office when he was complete I inspected the work absolutely faultless I cannot recommend this firm enough if you have damage to your vehicle these are the guys to fix it. Thank you so much Mick.
Just a superb job from start to finish
Just a superb job from start to finish. Excellent communication. Very impressed with the end result, the damage has just gone. I seriously didn’t think you could repair the damage without going to a paint shop but the Technician Grant Hart totally proved me wrong.
Mike telephoned the day prior to his…
Mike telephoned the day prior to his arrival to repair minor damage sustained to my car. Very friendly likeable man arrived when he said he would repaired my car in a very professional manner. You wouldn' t know the damage had been there. Absolutely no complaints would very definitely recommend
Great service …
Mick Shelley came to do a scratch repair. Amazing work. Phoned to let me know when he’d be arriving the day before. Arrived on time. Polite, courteous and professional. Would
Thoroughly recommend
Very professional and friendly service
Very professional and friendly service.
Thank you.
Mick was fab
Mick was fab, he's always on time, with a friendly attitude to help. Lovely job
Brilliant wheel repair
Mick came to do a repair today after ringing yesterday to give an estimate of when he expected to arrive. He rang again this morning to say he was on his way. I can’t believe that the two wheels he repaired aren’t actually new!! What an amazing job he’s done and so friendly and helpful.
Perfect Job
Leigh was on time, professional and incredibly knowledgeable - a true artist matching existing paintwork perfectly. Would definitely use again.
Very professional service …
Mick made an excellent job of a scratch on my car door.
Friendly and professional, would recommend his expertise and workmanship.
Appalling customer service
An extremely poor service from this company. The original job was completed by Leigh. Looked great initially but it developed a few small bubbles so we made contact with him. He agreed to return and explained it would probably be a job he could do at the end of the day after his other jobs. Our initial contact was 9th March and to date he has still not attended, nor has he made contact with us.
He failed to attend on two occasions and made it difficult by not giving us confirmation and being unable to give a time. On another occasion, again, as he was unable to confirm a time, or if he was even going to attend, we had to advise him to leave it as a family issue had arose. However, as on previous occasions, I have no doubt whatsoever that he wouldn’t have attended anyway. We then messaged Leigh with our availability for the future as we thought this would make it easier for him. Still nothing!
Throughout this time we have made numerous calls, left several voicemail messages and sent many many WhatsApp messages. In the main he has just not responded, but we have also been given excuse after excuse by Leigh. We have remained patient and polite throughout, despite the fact that we have so obviously been lied to.
We will not be contacting again as we no longer have the car, but I would not recommend this company to anyone given the appalling treatment we have received.
Customer service should be at the heart of every company, but in this case, it clearly isn’t.

Réponse de Go Smart Repair
Outstanding job on hot day
Michael came to do 2 wheels for me today, he was excellent and did an oustanding, careful job despite the 30+ degree heat and blazing sun. He phoned the night before to confirm arrival al time, arrived early and was very clear about the process. How I wish all tradesmen were this good and all round nice
Gary Hart visited us to carry out a…
Gary Hart visited us to carry out a number of cosmetic repairs to our car, he was a most personable and professional person, who carried out the fixes to an excellent standard.
Would definitely recommend without hesitation.
Brilliant service
My technician Rhys was very polite and helpful and completed my car repair in an efficient and professional manner to a high standard.
I was also kept updated of arrival time so very convenient service all round. Thank you.
Perfect stone chip repair by Rhys Wake
Rhys messaged ahead to advise his arrival time and on arrival, to repair a stonechip on the bumper, he was polite and was clearly technically competent. The repair looked perfect with no visual indication that a repair had occurred. A very satisfied customer.
Outstanding!
Outstanding!
Grant was punctual, pleasant and professional. He did a faultless repair job. I could not recommend more highly.
5 ☆ all round
5 ☆ all round! Have had perfect repair work done before and latest work up to technician's excellent standard! He takes great care with the task, protecting surroundings and produces a flawless finish on vehicle. Can really recommend Gardx & Smart Repair 😀.
Excellent service
Excellent service. Grant was very friendly and quality of work is outstanding. Such a great finish. My car looks like new.
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