GoGet CarShare Avis 

GoGet is promoted as a safe, reliable, government-supported alternative to owning a car. But this experience honestly made me lose confidence in ride-share services altogether. It has me thinking that owning my own vehicle might be safer than relying on a service that provides poorly maintained cars, gives misleading information, and charges full price when things go wrong.

Submitted ACCC:
- consumer rinquire accc-psa-enquiry:68111
- unsafe product accc-psa-enquiry:68111

You submit too! Lets clean this overseas trojan horses from our community streets

Cancelled my membership, two months later they charge me for another year. On repeated phone calls they say the charge doesn't show in their system (well, it shows on my credit card statement — why have they kept my details), so please send a screenshot of the transaction. I do that, several times. Still nothing. The tell you they will call you back, and email you back, and don't. Still waiting for the refund, although have seemingly been ghosted. Oh, and to make a complaint about the team at the admin@ email address, I'm told to send an email to that very address. Doesn't make one hopeful that this isn't an intentional scam.

Easy access to vehicle (via app for booking AND location of pod), reasonable costs in terms of rental and insurance, ability to amend booking as needed including cancelling if required, cheaper than using alternatives (ride-sharing services, for example).

easy to use, easy pick up drop off. simply manage from the app. extended via the app and had no issues. fuel was included but i had to fill up using the card. again super seamless easy process

We returned our GoGet car to the same location where we picked it up, only to be fined unexpectedly. The app failed to indicate clearly that we needed to return the car to a different spot. Additionally, when attempting to check available parking spots, the app failed to load properly. We tried to dispute the fine and explain what happened, but customer service was completely useless and didn't understand anything about how the app works. Terrible experience and awful app.

This was my first time using GoGet, and the process was straightforward. When I encountered an issue with the payment, their customer service was incredibly responsive and helpful. Overall, GoGet is a great option for my family—we enjoy using public transport for most of our travel, but it's perfect to rent a car once a week for longer trips with our kids.

I rented a van for a few hours to help move house over the weekend. As far as I was aware everything went smoothly.

The next day, I get a generic email saying that my account had been "extensively reviewed and deactivated". No explanation, no warning, no further information. Just took my fare and closed out my account so I can't find any clues as to what happened.

Was I speeding? Did I park incorrectly? Did I leave some litter behind? I have no idea.

I have used Goget maybe 10 times over the years and never had an issue.

They chose to lose a customer. I was previously a big supporter of the platform. I will no longer be recommending this service. Which makes me genuinely sad.

Terrible website and hard to sign up. Won't recommend.

Extremely awful experience, no car is ready in the parking, called the customer that they tracked the previous driver is still using it, no return. Then I requested to use another car, so I walked thirty minutes away to pick up another car, then I found the car was totally broken, couldn't even drive to the road. I have to call customer service again, it took me 2 hrs, and still no car is available. I expected the company will collapse soon,

Signed up and it said it was all good to go and that I could go pick up a card in person. Took a day off the next day and picked up the card, reserved a van and drove there. It was only when I got there and tried to swipe the card did the app say they were still reviewing my application. Had to call help number and after waiting around it seems they want me to upload another photo of my license even though I did that during the sign up process and it seemed to be approved then. 30 minutes past booking time and it’s not resolved, so I cancelled the booking because I was in a timeline, so that chore will need to be done another time. Poor experience

If the designated parking spot is taken and there are no parking spots they charge you a fine automatically. Then when you raise this with them they say you need to call them to tell them this. Definately wasn't made clear and also using your phone while driving is illegal? They won't reverse the fines either. Terrible company. Customer service was a joke too, didn't even try to prevent me leaving, oh sure I can delete your account no probs...

Eventually ended up cancelling my subscripton.. Got charged way more than the advertised price for hard to beleive reasons... If you take the car one minute before the start etc... Car usually left dirty at the wrong emplacement and to topup you then have to deal with a useless customer service who barely speak english. AVOID!!!

GoGet has suspended my account, alleging that I was “excessively speeding” in one of their cars. The problem? They cannot provide any evidence, and the Terms & Conditions do not contain any clause that allows them to do this.

Here’s what happened:

No evidence provided – I asked how fast I was supposedly going, where it happened, and how many times. They couldn’t answer. No contractual basis – When I asked them to point me to the clause in the Terms & Conditions that allows suspension for “speeding alerts”, they couldn’t, because it doesn’t exist. Frontline staff left to deal with it – Instead of management handling this professionally, customer service staff with no authority or information are forced to make vague statements. Double standards – GoGet is lightning fast to email fines if you’re late returning a car or don’t refuel, but when it comes to serious allegations, they avoid responsibility and hide behind silence. Livelihood impacted – I rely on this service, yet they’ve locked me out without process, evidence, or a fair chance to respond.

This isn’t just unprofessional — it’s shameful. GoGet is enforcing rules that don’t exist, suspending members without transparency, and holding accounts to ransom.

GoGet charges premium rates for its car-sharing services, yet frequently provides vehicles that are not up to standard. Many customers have reported receiving cars that are dirty, poorly maintained, or even smelling unpleasant. Despite the high costs associated with their service, the quality of the vehicles does not reflect the price, leading to a disappointing experience for users who expect better value and reliability

Warning to others: If GoGet can do this to me, they can do it to anyone.

You have other options; popcar, flexi car, Drive Mate, KINTO

Horrible Company and their customer service leaves alot to be desired.
the concept is brilliant when executed effectively. recieved a parking fine and was due the day it was issued month after the car hire and issued the the day after my car hire was returned. attempted to get it resolved whilst they continue to take charges got met with hostility and stonewall tactics called customer service was refused to speak with a supervisor after she placed me on hold to get supervisor for 10 minutes only to come back and tell me what she was going to do. i WOULD actively avoid this company at all costs because whilst they havnt screwed you over yet its only a matter of time

I’ve been using ho get since 2021, mainly for market place trips or house moving, it let me save hips of money from moving companies and help me to collect big secondhand items, saving a lot from the full price.

Thank you go get

BE CAREFUL
We signed up for GoGet a year ago and never used and then I woke up this morning with a $49 charge for the ‘yearly cost’, having not received any correspondence about this charge or expiry date. Not impressed

Very poor customer service. When returning a car there are often issues with other cars being in the pod. GoGet has intentionally complicated and contradictory rules around this so they can always blame you and make it your problem to fix the situation, taking up time and passing on a variety of fines including parking tickets. This has happened on multiple occasions. Unlikely to get a proper apology or any sort of compensation for your time when this happens. From such an expensive service I expect better. Will never use again

Great company to deal with.
System easy to use and transparent fees.

Con artist company

I felt like being deceived by this company. I got the parking fine notice all of sudden after 1 week I returned the car where had no designated parking space for return. Initially, I booked with another car in different location. The company called me and suggested to take this car and the car pod. I had no choice and booked it. I just used 1 and an half hours for that small car and it costed me almost $50. Its not even cheap any more. Ok that's fine until I had to return the car. Its Rouse Hill area and it didn't have any designated car space. I had to drive around the area almost 20mins and parked somewhere safe. I saw many cars parked there and it was Saturday day time. Shockingly, I got an email from the company and it was refiringement notice after a week or so. Now I got $330 fine by the council and the company charged me extra $25. This is absolutely BS. I am deceived by this company. They are con artist. I made a complaint right after I received the email. No one contacted me since. Its been more than 2 weeks now. They dont care.