Gold Presidents Avis 

I am incredibly frustrated and disappointed with my experience with Gold Presidents. I placed an original order (Order #216843) in 2025 for a gold chain, and dealing with this company has been an absolute nightmare.

The product is under warranty, and I officially started the replacement process on November 24, 2025. I was issued a new order number for the replacement (#217758), but the level of incompetence and deliberate avoidance I have dealt with since then is staggering:

The Customer Service Runaround (Fanze, Ana, & Tinne): I originally started this exhausting process working with Fanze, who ultimately ghosted me. To get around being ignored, I sent a general exchange inquiry from a completely different email address and got a response from Ana. She actually stepped in and helped get the new replacement order generated—but the moment the shipping label was created, she ghosted me too. After months went by without a single shipping update, I had to resort to using yet another different email address just to get a response from Tinne, who now appears to have ghosted me as well. They are actively dodging a paying customer.

Repeatedly Sent Wrong Items: Before the radio silence, they managed to send the completely wrong chain for the replacement not once, but twice.

Broke Their Refund Promise: After those two failed replacement attempts, they explicitly told me they would refund my money. They then went back on their word, claiming they couldn't do a refund and insisting they would try one last time.

Bait-and-Switch on Quality: When they forced me into a third replacement attempt, they claimed the original item was out of stock. Because they refused my refund, I was backed into a corner and forced to settle for a thinner chain.

Fake Shipping / Ghosted Tracking: Once replacement order #217758 was finally generated for the thinner chain, I received a USPS tracking number. However, the shipping label was created on April 19th, 2026, and it has not updated since. It has sat there for nearly two months, meaning they likely printed a label to quiet me down but never actually handed the package to USPS.

This company does not stand behind its warranty, breaks its promises regarding refunds, forces customers to accept inferior products, and prints fake shipping labels to stall. Their support staff operates with total dishonesty. Do not trust Gold Presidents with your money. Save your sanity and buy elsewhere.

The lifetime warranty is a fraud. I've sent my pendants to them to exercise the warranty. They received my pendants and kept them. Its been past 3 months and all they've done is created a shipping label. They won't return emails phonecalls or direct messages. Please do not buy from this company. Check reviews on all their social media and with BBB they are not accredited! They arr stealing millions of dollars.

I paid for 3-5 day shipping for non custom jewelry. This company will say the item is shipped. Start a fake shipping label with USPS as soon as they receive your order. I found out through USPS as soon as the company print a shipping label it will appear as shipped but they never received the package. Ohhh and don’t reach out to customer service, they never respond! However; they post on socials all day long. I ordered and placed rush delivery on
march 22. 3-5 days to date still no merchandise or response back!

I received two gifts. The first gift from my daughter was lost in the mail and was claimed delivered.Afrer a few emails,because you can never get support via phone even though there is a number option. I received the chain but the wrong person dant. The second was a gift from my wife which did come early than the March date even when we were told after ordering that it was a custom item. We had no ideal. The item is clearly too big and the latch does not catch amd will not stay closed while worn. Needless to say because it is a Custom order it can not be refunded. This company is a joke and I will never buy anything from them again. Do better or you will have a lost of customers and/or future customers due to bad reviews. Personally after my experience I would not recommend this company to anyone. Disappointed because I really liked what was shown not with what I received. Keep in mind the both were Birthday presents ordered way before my birthday and both came a week for one and two weeks for the other after my birthday.

Iam glad with the service ,they always come through and always willing to help ,it was worth the wait ,thank you ,iam a satisfied customer Gold president always willing to make things better,I been a customer here for a while ,thank you again

James McDowell is his name if anyone else is looking into their order and why is he scamming people he’s based off in Dallas Texas and his instagram name is djames I’m speaking with Texas Attorney General and the FTC FTC complaint

James McDowell is his name if anyone else is looking into their order and why is he scamming people he’s based off in Dallas Texas and his instagram name is djames I’m speaking with Texas Attorney General and the FTC FTC complaint

Gold president turned into scammers now I used to shop with them back in 2023 but now they not shipping no orders out they are making fake shipping labels and now I’m out of $140 due to them scamming

Never received item, but the money was taken out of my account. TRIED SEVERAL TIMES TO CONTACT THEM BOTH BY EMAIL AND CALLING. Would NEVER recommend this company.

Great jewelry great price only thing I would recommend is a longer or thicker rope chain but other then that. great chain shiny chain for its value. I got the 3 letters custom 22 inch 4mm rope chain

clear picture real everything

I got my husband the Cuban Link men's necklace and bracelet set for a 30th wedding anniversary. I got expedited shipping and when it didn't arrive I reached out to the company and they refunded my expedited fee and tracked my order. I did get it and the set is absolutely gorgeous! My husband loves it.
The customer service was very friendly and easy to work with and I will most definitely be coming back!

I love my new jewelry! The quality is amazing, and it looks even better in person. The customer service was so nice and helpful, they answered all my questions and made sure I was happy with my order. Super fast shipping too! I’ll definitely be buying more. Highly recommend!”

I love this place. The jewelry i ordered did not fit and they had no issue at all returning or replacing it. The quality is wonderful and very nice. I will not buy any jewelry from any other place.

First off Kudos to the technical support staff.
The team responded within 24hrs when I had questions.
My son loves the pendant!
Now all the boys want one.
That’s 4 more 🥴
I’ll be back soon!!!

Great product great jewelry bout a custom chain it was great

The worst customer service ever!!!...ordered a custom necklace back in August and I have yet to receive this item.
Please reconsider buying ANYTHING from them if you're thinking about placing an order...THEY ARE THE WORST COMPANY I'VE EVER DEALT WITH!!!

What made my experience great was watching my son eyes light up when he saw it and his exact words were “PERFECT”.

BEWARE when ordering jewelry and selecting Express (3-5 day shipping) …. After paying $30+ for express it will STILL take 4-6 weeks for my jewelry to be sent out. Remind you it’s just a picture in a necklace. I’ve tried to reach out to customer service for a refund but no response. You’ll do better filing a FRAUD charge with your bank to get your money back. Do business elsewhere! There’s a 50/50 chance you will have a good experience.

I purchase a Cuban link choker necklace from Gold President. It fitted right just needed to be a little longer. I texted them about getting a bigger size. They were really helpful and my exchange progress went very well. I only had to pay for the shipping and handling. I must say I give them a 20 out of 20. I've brought jewelry from them all the time but never had to exchange them. I was very pleased about the way they treated me.