GoodhoodAvis 

I had a problem with an order. Possibly due to the store moving locations. The issue was resolved by Ryan, who I believe is the Warehouse Manager. Ryan is a total legend and quickly resolved the issue with my order being located and sent. If ya having probs I recommend sending a direct message on the Goodhood Instagram FAO Ryan 👊😎

I will shop at Goodhood again, thanks 😊

I had to contact Customer Services due to an delay with having my order processed - Ryan, the advisor who dealt with my enquiry was very helpful. It was a pleasure to have him on my case!

Thanks so much Ryan, you’re an absolute star ✨ You deserve a pay rise TY xx

I wanted to return my order, unfortunately my emails are being ignored, I have not received a reply back for over a week, I have sent a message twice. Terrible customer service. I would advise against shopping

Ordered some Needles track pants and realised they were the wrong ones for my son, managed to contact customer services before they were sent out and they gave me a full refund, Ryan was most helpful

Ryan was great, super helpful and very quick with responses.

I got my item in the end ordered 6 th June delivered today 25 th June. They refunded the delivery charge and 10% of order cost which is a decent chunk back. Which is good . I will be wary of ordering again. Although the scent I bought is hard to find elsewhere these days. I wouldn’t have minded if they say at ordering it will take a week or two instead of a few days. So overall good that they had the scent I wanted but they need to be more honest re delays.

Purchased an item on 13/06/2024, receiving confirmation. Then had multiple emails relating to delays on the item, which is fine, but the emails constantly mentioned how the item had been picked and packaged, how I would receive tracking info soon etc.

I finally had to follow it up myself on 25/06/2024 to be told that the item is no longer available? Joke operation. I’ll be avoiding these guys for the foreseeable.

Absolute shambles from a customer service stand point, 3 weeks to be told product isn’t in stock and I need to allow a further 10days for a refund. Shared 3 emails before I ever got a generic apology. One loyal customer who won’t be returning.

After ordering a t-shirt yesterday, I was delighted to see it arrive this afternoon. Great service, I will definitely be shopping with Goodhood again

Ethan helped me with my order which was delayed - he was friendly and efficient and quickly found a solution!

Thank you Ethan
Changed password and was able to log in and make my purchases.
All good 👍

Ethan, was very helpful, even though I was very disappointed not to receive items in my order, he dealt with it very well. Efficient, and professional, showed empathy

5 Stars for Ethan he was extremely helpful I had a few delayed & cancelled orders which Ethan got sorted for me immediately I also received a replacement order the very next day
Ethan provided first class service

Ethan responded and got me my goods before an important trip. He was lovely and helpful.

Ethan responded with a refund within five minutes of me sending an email. Amazing customer service.

Hatice was really helpful when asking about a return for an item that was too small.

I ordered > £100 of homeware on 27th March. The DPD tracker says the items are being sent back to Goodhood despite no delivery attempts. DPD have not updated their tracking information since 27th March.

I've emailed Goodhood 3 times and they won't help chase the lost / stuck DPD tracking info for my delivery, nor will they send a replacement or issue a refund. Their response emails have been curt and unhelpful, despite me ordering almost 2 weeks ago.

Really, really frustrating and having to resort to a Paypal claim, which sucks.

UPDATE: after asking several times, the customer service team phoned DPD, found the items had been returned to their warehouse, and refunded me for the cost of the items (although I still paid £7 for shipping for an order that never arrived).

I've ordered twice from Goodhood and both times I've received part of my order and been told the other item will follow.

On each occasion this has not materialised, and when pressed Goodhood have said the item is oversold and refunded that part of the order.

Surely they knew they didn't have the missing item when they decided to send the rest of the order, so to not advise the customer and refund at that stage is pretty dubious practice IMO.

I bought a $250++ electric kettle from them. It was not front and center on the listing that it came with a UK plug. Why would they accept my money and ship it to the US without question if they really are a 40-person company? When they heard back from me, they reccommended I buy a power adapter. Ok. So I did. That failed to provide enough juice to keep the appliance from turning itself off. So, after I spent that additional money Goodhood told me they don't provide return labels from the US. Ship it back to them for $100+ dollars so they can resell it locally and or claim it at a loss? No thanks.
Quite unhappy with their dismissive customer service and lack of foresight. Would never buy from them again.