Goodhood customer since day one. Perfect curation, perfect store. Easy ordering, easy returns & exchanges - Super helpful staff. V. Good, V. Hood. V. GoodHood. 🤙🏼
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Lisez les avis des autres
Got a pair of Snow Peak trousers in the sale then ordered a pair of Adidas Spezial shorts that I couldn't get anywhere else. Both arrived quickly, well packaged and were both reasonably priced. Would... Voir plus
Have had horrendous treatment from Goodhood and basically been ignored despite numerous requests for a response. Purchased a gift for our son a few days ago which wasn’t suitable so requested that... Voir plus
Generally Goodhood are okay and I receive my orders in a timely manner. There was one order recently which never arrived and after 2 weeks I started to email about where the order was. I emailed 4 tim... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- Magasin de vêtements pour hommes
- Magasin de chaussures
- Magasin de streetwear
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Online lifestyle destination offering a worldwide curated selection of mens clothing, womens clothing and homeware.
Coordonnées de contact
15 Hanbury Street, E1 6QR, London, Royaume-Uni
- goodhoodstore.com
3,3
Moyen
375 avis
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Missing e-voucher
I bought a £100 e-voucher as a Christmas present, and it was never sent.
Customer services repeatedly told me it was attached to the email confirmation - and I repeatedly told them it wasn't. When they resent confirmation, the e-voucher was still not attached.
It was the frantic last few days before Christmas, so I suppose everyone was a little frazzled. But I've previously spent a lot of money with Goodhood, and I really like the vibe, but this time I felt patronised and dismissed as a nuisance. It cost me £100 too, for absolutely nothing. All very upsetting at the time.
17 décembre 2025
Réponse de Goodhood
Dear Jane, Thanks for flagging your issue, it appears that we have dropped the ball here and your enquiry. My records show that you had a £50 digital voucher where a full refund was issued to you after Christmas. I also have a purchase here for a physical gift voucher that was sent tracked to your address. I have reached out to DHL, however I have reached out directly to resolve this with you.
Friendly helpful staff
1 mai 2026
Excellent
Excellent experience from this web site.
Unfortunately I had to return the shoes which were too small.
Will buy again and see u soon.
Regards
19 avril 2026
Good comms
Delivery was delayed, but the communication about the delay was much appreciated.
2 mai 2026
Placed an online order
Placed an online order. Never received it. No communication from the store, no reply’s to my emails. Ended up having to get a refund through PayPal. Which was several months after the original order was placed.
10 décembre 2025
Don’t have items
5 mai 2026
Réponse de Goodhood
Hi there, I just checked the back end for your orders, it appears you placed was on Wednesday, given the way that our bank holiday falls it means that unfortunately the collection hasn't yet been able to take place. This is our top priority and will be dispatched ASAP.
Great homewear selection
Great homewear selection, always my go-to for buying pressies, the website is super easy to navigate and can't wait to get my hands on those DIRT Range Mules hubba hubbbba !!!
5 mai 2026
Avis spontané
Great selection of products and always…
Great selection of products and always really helpful and friendly staff
1 mai 2026
Great store and great prooducts
14 avril 2026
Customer service is appalling. Still not received urgent ordered.
I opted to receive an exchange due to a sizing issue on a coat order and the replacement was never sent out or received. All emails have been ignored for months and no refund has ever been forthcoming. Please avoid.
4 décembre 2025
Packaging is great
Packaging is great! A good range of products although a bit pricey but worth it
4 mai 2026
Avis spontané
I was kept informed....andit was what…
I was kept informed....andit was what it was supposed to be!
2 mai 2026
Great design selection
12 novembre 2025
Item arrived covered in dust
Item arrived covered in dust, I emailed them but never heard back
5 janvier 2026
Appalling Customer Service
Product was good when it eventually arrived. Delivery took several weeks with no communication. I ended up contacting my credit card to report a no show and within 2 days the item arrived!!! The item was a present and was ordered in good time, 4 weeks before the event in fact. There was a total lack of interest , concern and communication by Goodhood and the I spent many hours of MY valuable time trying to chase them. For that reason alone I will never use them again. Good customer service is everything and I’m afraid Goodhood show all the concern of a second class drop shipper, I would even go as far as to say arrogant!!
29 novembre 2025
Réponse de Goodhood
Hi Chris,
Thanks for taking the time to leave this, and I’m really sorry for the experience you had. Waiting that long without clear communication, especially for a gift, isn’t acceptable and I completely understand your frustration.
I’ve looked into this and while your order was dispatched within our stated timeframe at the time (holiday peaks unfortunately always add a few days on to dispatch times unfortunately), it’s clear we fell short on keeping you properly updated along the way. That’s on us, and we are sorry for your experience.
Excellent product delivery and customer…
Excellent product delivery and customer service. Very happy with my purchase.
11 avril 2026
Purchased a pair of general purpose…
Purchased a pair of general purpose shoes, very happy with the shoes, and the service was very good. Shipping with DHL was a bonus with flexibility to pick up. Wouldn’t hesitate to buy again and will drop by when I’m next in London. Thank you!
25 avril 2026
Avis spontané
Would be better if online orders could…
Would be better if online orders could be collected in store. £6.95 postage when I live on the same street is excessive and not very green.
28 avril 2026
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