Petplan Pet Insurance Avis 

Called in and spoke with Stacey Johnson who was extremely helpful in making sure my claim had all the documents necessary. I love PetPlan!

I called today and spoke with Stacey Johnson concerning a claim I had questions on. What an extraordinary, professional and outstanding employee! Stacey was courteous and very knowledgeable answering all my questions thoroughly. Stacey deserves a raise for how she treats Pet Plan customers! I’m very impressed because her customer service is second to none!

Sincerely,
Colleen and Thor B

This insurance company is a scam. I tried to cancel my plan before I sent in my cats wellness check from the vet because I wanted insurance that offered preventative coverage. They prorated my refund making me pay for months I wasn't covered. When I called to check what I was paying for the lady on the phone proceeds to get loud and angry. It was a horrible experience. She just kept spouting off lame excuses why I should pay for services I didn't receive. It's more the principle of the thing tbh. It was only a little over 20 bucks. For them to be so petty and rude for 20 dollars makes me wonder how difficult it would be to get them to pay for a claim. I'm glad I figured this out now instead of hundreds of dollars later.

UPDATE TO PETPLAN'S RESPONSE: I did call to discuss my other options and if I wanted to keep my monthly payments at $149 per month they would only provide me with a total of $4,000 annually of reimbursement vs. the $15,000 I had for the years prior. Why would I pay them almost $2000 a year for only $4000 in coverage? Petplan also doesn't reimburse you for 100% of your veterinary bills and are nickel and dime-ing you over what is covered. I repeat: Do not waste your money on this horrible company!

My dog turned 13-years old, and after paying $149 per month for her lifespan, Petplan raised her monthly premiums to $352 right after her 13th birthday. I called to see if it was a billing error and they said no. The plan renews annually and the rates can increase. It is so wrong to raise the rate by over 100% with no warning (they said they sent a letter which we never received) in the years of my dog's life when she might actually need coverage. They were all too happy and quick to cancel my policy when I said I could not afford a $352 monthly premium because honestly who could. To do this after a global pandemic when people are really truly hurting financially makes it even worse,. Petplan knows I have paid them over $20,000 with little to no reimbursement because my dog has otherwise been fairly healthy. Please learn from my mistake and do not waste your money on this horrible company who doesn't care about providing your pet and it's owner with peace of mind and care. As soon as your dog becomes a senior and they might actually have to reimburse you for costs associated with veterinary bills, they more than double the rates of your policy so you can no longer afford to pay for dog's medical insurance. This is so wrong.

We have a puppy that has allergies. So we took her to the Vet and he gave her a shot and prescription to treat the problem. Petplan Pet Insurance spends more time avoiding the claim and keeps requesting more and more ridiculous records. This is NOT the first pet that we had insured, so will be cancelling our insurance and going elsewhere.

ANNE WHEITSEL ROCKS!!

I first became acquainted with Petplan Member Experience Associate, Anne Wheitsel, a couple of months ago, after the death of my beloved Sammy Higgins, who was not a pet to me, but was my precious Baby Boy.

Anne easily related to the importance of Sammy Higgins to me, and took the time to talk me through my grief, as well as to relay to me her understanding of what I was going through.

I was a total wreck while trying to speak with Anne about how stressed I was trying to take care of Sammy Higgins’ outstanding claims, and other issues, all while dealing with my profound grief. She quickly jumped in without any hesitation, and offered to help me so as to relieve some of my burden.

Had it not been for Anne Wheitsel, and her kind and compassionate nature, I don’t know what I would have done. She saw that I needed help, and took charge, and made sure I receive the assistance I needed. She is a Godsend!

Anne still helps me whenever I need help. I always know I can count on her, no matter what! She is always courteous and professional, and extremely knowledgeable.

One of the best things I can say about Anne, is that she never rushes you off the phone, and makes you feel like you are just another policyholder who is taking up her time. She takes the needed time with you, to make sure your issue gets resolved, and you understand what is that is going on.

Anne is always eager to try to help you resolve any problems you may be having, no matter what, and she always does it with grace.

When I speak with Anne at Petplan, I am proud to say, I feel like I am her number ONE and ONLY customer!

It is my sincere hope that Petplan knows what an asset they have in Anne Wheitsel! They are lucky to have someone of her caliber working on their behalf!

Sincerely,
Tina Morris
Mommy to Sammy Higgins, Spunky Jo, Sadee Belle and Sofee Ana

Save your money. Despite spending $1200.00 per year for insurance, Petplan finds a way to deny submitted claims. Recently submitted multiple claims for an ailment documented by my vet as unrelated to any previous condition. Petplan decided the ailment was a pre-condition and denied the claim. Asked the supervisor Don to kindly speak with my vet for a clearer explanation…obnoxiously declined. Found plan to be obstructive and self serving.

Looking at the grievances from Petplan customers it seems like a lot of us have experienced the exact same thing. Although I had a very good experience with Healthy Paws in the past, in this Covid economy I had to go with the cheapest rate when I was shopping around for an insurance for my new rescue dog so I chose Petplan. Their rate came out way cheaper than all the other companies.
But it was a scam. They won't honor their rate after the first year. It is false advertising to lure prospective customers into signing up with them. After a year my premium jumped from $70 to $121 out of the blue. This company does not communicate the real cost of services at sign up, their initial rate doesn’t reflect Petplan price range at all. This lack of transparency continues when the real rate is about to kick in. I received a renewal letter via email, prior to the new policy period but it did not mention a price or an increase. There was no dollar amount whatsoever. It said that the details of the policy can be found on the portal, under "my policy documents." When I went on the portal there was no tab or link to "my policy documents" so I just moved on with my day. I have had pet insurance before and I knew that premiums only increase slightly every year so I was not worried. But later on I found out that they had withdrawn almost double the amount of the usual premium from my bank account.
They should have honored last year's premium with a minor increase, just like all the other pet insurance companies do. My dog is still young, I signed her up for insurance as an investment for the future, for when she will be much older, as it is very difficult to find a decent coverage for senior dogs. It was purely an investment for her old days. All the money I paid for premium last year is wasted as I can’t continue working with an insurance that doubles its rate overnight. How much would be the premium by the time my dog turns 10? $600 a month?

Is the worst insurance in the world.
It is the worst insurance for pets. My dog ​​was born in March 2021 and when I took him to the vet and he had an ear infection and that was in August of the same year and he submitted the insurance payment, they denied me saying that there was no examination prior to that of at least 6 months. I had to have brought the puppy to the consultation before it was born. And for the second date they paid a little less than 40%. Really very bad that insurance. I do not recommend it to anyone. The worst that there are abusers and thieves

I've been a customer for 6 years. while everyone is kind, I had the pleasure of working with Joe. He took the time to help me when I didn't know I needed help. He explained different options to me and was able to lower my monthly payment. I didn't know I was paying for $1million dollars of reimbursement (I probably worded this wrong). The point is, he helped me when I didn't know I needed help and I am very grateful.

After much research I chose PetPlan for pet insurance on our Lab puppy last October. The plan coverage was excellent and the premium was competitive. Now, one year later I just received the renewal with a 55% increase in the premium. I called to discuss why such a drastic increase and the rep basically said that is just what it is and if I wanted a lower premium they could offer a different plan with less coverage. I am writing this review to warn anyone considering PetPlan that they use bait and switch tactics to get you signed up then bury your new plan renewal in the app so you don't notice it until your plan is automatically renewed for a year. Poor business practice, PetPlan, you can do better than that!

When I spoke with Joe today about my claims, he made everything A OK! It can be tricky using the app as I had two separate claims I was trying to process at once. It was imperative that I call to sort things out. I’m glad did! Joe was super friendly competent and time efficient! Thank you Petplan! Thank you Joe!

Spoke with Joe today and he was awesome. Very personable and helped my streamline a claim that was taking longer than normal. Very good customer service through PetPlan!

I was dreading making the call as I had received several notices that I was missing support and each time I uploaded something new, I would get the same notice indicating I still needed to upload documents. Joe changed all that from the moment he answered my call. He was able to walk me through the entire process, let me know exactly what I was missing, stayed on the phone with me while I uploaded the requested documents so that he could receive them real time and made sure my claim was pushed forward again. Couldn't ask for a better support person on the other side of that call. Thank you Joe!

Stacy was very kind and thoughtful. I appreciated talking to a real person and she was wonderful. I will certainly recommend them to anyone else who needs or SHOULD HAVE pet insurance.

Joe was the most helpful!
After months of going back-and-forth with claims I finally got on the phone and got Joe. He immediately took action and helped me figure out what document was missing because the emails that were sent by claims department we’re not very clear. I sent him the missing document and he is fast tracking my claim currently and hopefully everything will be resolved sooner than later. If you have a chance to get Joe is your customer service rep than you’re in the best hands possible.
Thank you joe!!

Stacey walked me through all of the questions I had regarding one of my claims. She answered all of my questions and truly talked me off a ledge!! Thank you Stacey and thank you PetPlan! One of the only companies to recognize boxer cardiomyopathy. You are amazing. My family appreciates it!!

I spoke with Joe P. about a my dog's policy coverage and expediting a Pre-Authorization for upcoming surgery she requires.

Joe was friendly, informative, caring and willing to assist in quickly having the Pre-Authorization processed.

PetPlan is not the cheapest pet insurance. However, when your pet is covered by them, they are covered. No nonsense claim processing, and fast. There's no games played trying to not pay out on a claim that the pet is eligible for. You call their customer service reps and they are nice, easy to deal with and if they cannot answer a question, they will get you an answer.

I recommend this insurance company and of course, Joe P. to anyone shopping for Pet Insurance.

ERNESTO RUIZ is an incredible employee.Efficient and very empathetic when I told him about the loss of my pet.Spoke to him today for the 2nd time.

Joesph was outstanding! Thoughtful and efficient…FIVE STARS!!