Gorman Avis 

Absolutely appalling service. Ordered and PAID FOR my item 2.5 weeks ago and it’s still not dispatched. I have chased multiple times, only to be fobbed off with vague and unhelpful responses - or no response at all. Meanwhile, my inbox is overwhelmed with their marketing emails! I will never ever buy anything online from Gorman again. Like ever.

If I could choose 0 stars I would.
Over one month in total of Gorman having my money and then I find out after I ask that the product is unavailable.
THE WORST customer service I have experienced. No update to delayed shipping and then after waiting three weeks, the product is out of stock.

Would not recommend buying anything online from Gorman this is the second time it has happened to me…..should have learned!
Will not buy from this store again.

Product took 3 weeks to come, arrived damaged (no bubble wrap at all for ceramic pieces coming from Oz to NZ). Gorman took 2 weeks to come back to my complaint and has asked I pay to send back the smashed cups??! Terrible service.

I am really surprised at all the negative reviews.
I have been to the Store in Westfield and loved the clothes. This was my first time ordering from Gorman on line - I ordered a dress on Tuesday and it arrived on Thursday.
It is exactly like the picture - the style and fabric are absolutely gorgeous.
I ordered before reading the reviews so was a bit nervous but they have far exceeded my expectations.

I'm noticing a lot of negative reviews but I suspect this may be because scammers have set up fake Gorman shops recently and advertised them on Facebook. I clicked on one and it's only because I know the website so well that I realised something was wrong. Also there was a massive hack on Optus last year and the Factory X websites were all affected. I usually have a good experience with buying from Gorman. I've taken off one star because service is not consistent and the quality of fabrics, fit and construction are not what I wish they were. If you like something when it comes out, stay on the mailing list and you will know when it goes on sale. Gorman holds fantastic flash sales on popular items only weeks after new releases.

I received broken and incorrectly labelled items, when a customer service person finally got back to me they said I would receive a full refund.. 3 months later and countless emails and they’ve completely ghosted me and I’ve never got a refund.

Received broken goods, emailed several times. No response.

I have been trying to get through to somebody at Gorman by phone & email. It is now nearly 4 weeks & no return call. I love the gear but the service doesn’t exist.

They don’t deserve any star but the webpage doesn’t allow it! I live in The Netherlands and ordered 2 jumpers back in 28-November 2022. Still nothing! Tried to call and email and nothing!!! I have been ripped off by this company!
Nobody ever answers their support phone! USELESS!

So disappointed as I've always loved Gorman - but their online store experience is shocking. It's been 5 business days, and despite paying $15 in shipping (the only brand that charges so much online for shipping) and nothing has been shipped. All other deliveries I purchased arrived within 1-2 days with free shipping. I asked for an update, and a customer service person said they were still locating stock, and it's not shipped. I asked for a refund as I'm going on holiday, and they only refunded the item, not the $15 shipping, even though it was not yet shipped. Really disappointed as Gorman was such a premium brand, now its service has gone down the drain.

Ordered item for Christmas paid express post received no confirmation email 19 days later I rang shop in Canberra as Nobody answered their other number and eventually got my money back after a month .Never again rubbish retailer

I ordered an item for an express shipping almost two weeks ago still hasn’t dispatched yet so i emailed them about my parcel and the person in the email says ‘i see your parcel hasn’t dispatched yet. Let me know if you want me to refund your item’
Horrible horrible horrible customer service. There was no apology no explanation no nothing.

Item ordered for a Christmas present, still yet to be dispatched, paid for express shipping as well. Sent multiple emails and have yet to receive a response only some autoreply. Seems to be an issue that multiple other customers are facing which is unfortunate. Beware.

Terrible customer service, no communication whatsoever re lack of delivery. Will never buy from this company again. First time purchaser.

Gorman received my return on 24 Nov, 2022 and still no refund. I have emailed twice, still no response to these customer service requests and I cant get through on the phone. So its nearly 4 weeks since they got my return, as confirmed by Aust Post.

I purchased a dress online 14/11/22, received email order confirmation with AuPost tracking number.....5 weeks later and still haven't received anything. My emails were ignored for weeks, calls were not answered.. I tried to contact them via Instagram and finally someone replied blaming the AusPost for delays 🤨 After back and forth with AusPost finally Gorman acknowledged that the parcel was actually never shipped at all and I received this reply (7/12/2022):

"Hi, thanks so much for letting us know. I have organised for this to be resent out, should be on its way tomorrow. So sorry about this and hope you love the dress x "

This was clearly a lie, as again... I haven't received anything🤷‍♀️

9/12/2022 I received a generic email response that my order will be processed soon and I should receive the shipping confirmation in my email.

11 days later and still no action at all! I've contacted Gorman via Instagram again, only to be told that my dress is no longer available in my size and I could either choose a different dress or get a refund (the dress is still available online to purchase in all sizes - so clearly a scam to mislead more customers). I requested a full refund and now waiting...wondering if I will ever get my money back.

This was my first purchase with Gorman and I must say also the worst online shopping experience ever 👎

Warning! Be very careful buying online as they are completely incompetent and their follow up service is worse. I received someone’s order, instead of mine, 2.5 weeks ago. I notified them the evening I got it as my order is a Christmas gift and this lady’s looks like it is too as it has over $130 of children’s clothes. Still no reply from re email. I have sat on the phone twice but it hangs up on you after 15 minutes each time. I plan to take this further as this is completely unethical in 2022. Regional people like me have no choice but to drive 2 hours to a store to at least get my money back.

I would give a zero star if I could. Ordered 4 items on cyber Monday. But no news of dispatching up until now. It says 5-6days to dispatch after transaction, but it’s been 2 weeks. I wish I have read the reviews earlier. Worst online shopping ever!

Shop in store Not online.
Many reviews here all saying the same thing. And I am no exception. I really like the brand but have had no response to e mail or phone messages and no shipping confirmation, 3 weeks after buying online. Gorman, please up your game for online customer service.

Bought 3 items online on the 19th of Nov but only one item was shipped on time. After holding the items for 2weeks, they reluctantly shipped 2nd item from WA(I live in NSW) because of my complaint which means I would get it maybe before or after Xmas. Not surprisingly 3rd item has not even shipped yet. The order status says " we are preparing to ship"??? Preparing for 3weeks??? I have sent 3 emails but none of them was replied. The worst online service ever.
They may have cute quality items but I predict the business won't go far with this kind of business mind and skill.