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Lisez les avis des autres

Noté 5 sur 5 étoiles

I used GotoVan a few months ago to send a parcel from Spain to London with all the Spanish goodies I miss living in the UK—jamón serrano, cheese, honey, pipas, and other treats that are difficult to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Envié mis paquetes con Gotovan después de haber tenido una experiencia poco satisfactoria con otra empresa de transporte. Desde el primer momento, el servicio fue excelente y muy profesional.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I relied on GoToVan to arrange my international move after 32 years of living in London. The task was more demanding and stressful than anticipated. Domingo, the director of GotoVan, made every e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

He hecho una mudanza desde España a Reino Unido con Gotovan y no puedo estar más contento. Desde el primer momento, Domingo fue súper atento, resolvió todas mis dudas y me mantuvo informado en cada... Voir plus

À propos de l'entreprise

  1. Service de courrier et de livraison
  2. Coursier
  3. Service logistique

Écrit par l'entreprise

GotoVan is a leading courier services company that has been serving the transportation needs of individuals and businesses for the past 4 years. We specialize in the safe and efficient delivery of packages and provide reliable removal services across the United Kingdom, Spain, Portugal, France, Balearic Islands and Canary Island. Our team of experienced and professional drivers is committed to providing a seamless experience, ensuring that your packages and belongings are delivered on time and in perfect condition. Whether you're looking to transport small packages, large items or require a full removal service, GotoVan has got you covered. At GotoVan, we understand that time is of the essence, and that's why we pride ourselves on our quick and efficient service. Our commitment to providing exceptional customer service, combined with our extensive knowledge of the transportation industry, has helped us become the go-to courier services company for individuals and businesses alike. Trust GotoVan for all your transportation needs and experience the difference that quality service can make.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

182 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(182)

41 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excelente trato y eficacia

Excelente trato y eficacia

Son tu gente para mover paqueteria y mudanzas!!

10 janvier 2024
Avis spontané
Logo de Gotovan

Réponse de Gotovan

¡Gracias por tu comentario! Nos alegra saber que encontraste nuestro trato excelente y eficaz. ¡Siempre estamos aquí para ayudarte!

Saludos,
El equipo de GotoVan

Noté 5 sur 5 étoiles

Packages arrived in perfect condition…

The packages arrived in perfect condition, and throughout the process, communication with Domingo was excellent. A sincere thank you for the great service! 5/5 and would definitely recommend.

30 janvier 2024
Avis spontané
Logo de Gotovan

Réponse de Gotovan

Hi Rob,

It's fantastic to hear your packages arrived in tip-top shape and that communication with Domingo was top-notch throughout the process. We're all about keeping those lines open and ensuring everything runs smoothly. A big thank you for recognizing our service and for the 5/5 rating! Your recommendation means a lot to us.

Thanks again for your support, Rob. Looking forward to assisting you in the future!

Noté 5 sur 5 étoiles

Reliable and trustworthy service

I have used GoToVan several times for the last 3 years to bring personal belongings from Spain to UK. I haver never had any issues, there’s nothing to worry about with Domingo. The service is very reliable and staff and himself are very friendly. Domingo is always answering quickly over the phone or Whatsapp. Honestly, anything is a problem for them. I can definitely recommend it and I will keep using this service again in the future.

30 janvier 2024
Avis spontané
Logo de Gotovan

Réponse de Gotovan

Hi Mar,

Thanks for sticking with GoToVan for 3 years! We're thrilled to hear that your moves from Spain to the UK have been hassle-free. It's great that you find our service reliable and our team, especially Domingo, friendly and always ready to help, whether it's over the phone or WhatsApp.

We're here to make sure everything goes smoothly for you, and we're glad you feel confident in recommending us. Looking forward to serving you again in the future!

Cheers,
The GotoVan Team

Noté 5 sur 5 étoiles

Good, hard working team

These guys are amazing. Hired for a tricky transport from UK to Portugal and they made it happen like it was nothing. Very well priced and high quality service. Owner and staff were beyond nice on convos pre-hire, pickup, delivery, and even changing dates for delivery - rare stuff. Well earned 5 stars.

23 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs

The worst experience I had with a moving company and, I have moved a few times. Teey said they were coming on a date, then they changed it. They sent a tiny van, after I sent them measures, weights and pictures of every single thing and, after they told me they were sending a Luton van. They sent 2 people, a woman called Marcela and, a guy called Andres who couldn’t lift my things, we had to help them talking everything out of the house and, we had to pack everything in the van because, they couldn't manage and, if they did, it was clear they were going to break everything on the move. They didn't even bring a blanket. I had to give them a duvet and, a blanket to protect my furniture. Once they got to their destination, they refuse to put the things inside my house, even if I had paid them for that service. My parents had to call the neighbours because they left the things outside and left. The woman just wants to talk about nonsense while you do the work for them. They are rude, inconsiderate, lazy and not punctual, arriving at 9:30pm when, they were scheduled to arrive from 3:30-6:30pm. I went to bed at 1am that day, furious and, didn’t sleep because of them. The most stressful move I had.

21 décembre 2023
Avis spontané
Logo de Gotovan

Réponse de Gotovan

Estimada Olga,

Lamentamos profundamente leer sobre tu experiencia y queremos ofrecerte nuestras más sinceras disculpas por los inconvenientes que mencionas. En [Nombre de la Empresa], valoramos cada opinión y tomamos muy en serio los comentarios de nuestros clientes, pues son esenciales para nuestro crecimiento y mejora.

Queremos asegurarte que hemos tomado nota de cada punto que has destacado. Aunque hay aspectos de tu reseña que requieren clarificación, entendemos que lo más importante es tu percepción de nuestro servicio. Estamos revisando nuestros procesos para asegurar que situaciones como esta no se repitan y para fortalecer la capacitación de nuestro equipo.

Respecto a Marcela y Andrés, vamos a investigar lo ocurrido y tomar medidas adecuadas para mejorar. La satisfacción del cliente es nuestra prioridad y trabajaremos para que nuestro servicio refleje mejor nuestros altos estándares.

Agradecemos que nos hayas hecho llegar tu experiencia y te invitamos a contactarnos directamente para discutir cómo podemos rectificar esta situación a tu favor. Estamos comprometidos con restaurar tu confianza en nuestro servicio.

Atentamente,

El equipo de GotoVan

Noté 5 sur 5 étoiles

Excelente

Excelente. De total confianza. Recomendables 100%.
Envío con productos típicos españoles para las fiestas navideñas. Perfecto. Gracias!!

4 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Very good service

Very good service , I really recommend them as all my packages arrive on perfect conditions and on the estimated time on Spain - Castellón de la Plana . Thank you guys again for everything .

9 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great experience, all as described

Domingo helped us to get out Sofa from Spain to the UK.

He was extremelly helpful all along, very responsive and detailed. It felt like I was asking an uncle to bring the sofa to us.

Once the Sofa was in the UK the driver called us straight away and was very flexible to arrange the delivery time.

We were very pleased and will not even look elsewhere when needing another transport.

13 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Very happy with your service.

Very happy with your service.
I have felt confident from minute one, my things have arrived in perfect condition, I have made two shipments from the UK to Spain and I would do it again with you without a doubt!

10 octobre 2023
Avis spontané
Noté 4 sur 5 étoiles

Buen servicio!

Primera vez que hacía una mudanza de este tipo entre diferentes países, Domingo muy amable y paciente me explicó el proceso y documentos que necesitaba. Los paquetes llegaron antes de lo previsto y todo en buen estado! Gracias por el servicio! Lo recomiendo 👍

27 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Siembre un servicio excelente y muy…

Siembre un servicio excelente y muy profesional. Cada vez que he enviado articulos con GotoVan estan dispuestos a ajustarse en tiempo de recogida si quizas un dia no me viene bien y en las entregas han sido siempre muy profesionales y flexibles.
Si tengo que recomendarlos , lo hago sin dudarlo!

10 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Confianza total

Enviamos paquetes con Gotovan a nuestra hija en Escocia desde antes del Brexit, siempre con total satisfacción.
Trato directo y personal ante cualquier duda, asegurándose de la llegada a destino como si de algo personal se tratase.

27 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Although there was some delay due to UK…

Although there was some delay due to UK Customs and delivery, Domingo solved it quickly and everything arrived at our home.
He is on whatsApp and phone at all times and you can always contact him.
You can trust on good teamwork.

31 août 2023
Avis spontané
Noté 5 sur 5 étoiles

The service was super personal

The service was super personal, and Domingo helped with any questions we had in the process.
Due to traffic out delivery was collected slightly later than it was supposed. But that wasn’t an issue, the boxes arrived the same day they were meant to and in really good conditions, the fact that the customs charges are included makes the process a lot easier. Thank you!

2 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing service 100% recommend

Amazing service.
They take off pressure about how much weight and amount of boxes (you can change them) and are really friendly.
to know that they are taking care of your staff is something significantly relaxing.

3 juillet 2023
Avis spontané

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