Grace Removals Group - Melbourne Avis 

Jodi and the team were absolutely fantastic A+ service all the way

Edit 16-Aug-23: Two weeks since the Grace response to this review, and still no sign of a representative from Grace contacting me.

Very disappointing. The Grace salesperson was great - very accommodating, answered queries quickly, and we felt safe shipping with Grace. However, our furniture was not treated with the utmost care that we were assured of, and it arrived insufficiently packaged and damaged. The insurance (that we had no control over) covers barely a third of what it is worth, not to mention the cost of the insurance in the first place. It would have been cheaper to give away our expensive furniture for free and buy new in our new country. Grace blamed the crew who packaged our furniture, rather than take responsibility as a company for it. Not recommended.

I wish I could give 1 star. I send used items from Melbourne to India and these guys have been the worst to deal with. They promised a seamless door to door cargo service and they have been horrible to deal with. They have hidden costs that they do not tell you about. They charge more after you have paid the initial invoice and they have very dodgy partners that also send invoices after I had paid 100% upfront.

Amazing service! We have used Grace four times in the past 5 years and couldn't be happier! Matt & Joxy were so careful, helpful and professional. Price was competitive and service was exceptional! Thanks again.

moved to NZ. first OS move. Hallam (Andrew Young) were patient, tolerant and kept us in the loop all the time..Everything was numbered and wrapped so well. Christchurch checked everything off and assisted as above and beyond with loading...Thank you

We were really happy with the entire team's service and timeliness from the first inquiry through finalising the quote, the pick-up and then the timely delivery. Everyone on the team was a pleasure to deal with - Tama and Danick were really helpful with all aspects of the quote and booking arrangements and the pick-up and delivery teams in Melbourne and NQ were very careful, courteous and a pleasure to work with.

We moved interstate. It seemed a little daunting when we first decided on the move but Grace made it as stress free as a removal could be. I wanted a proper home visit estimate, having been quoted over the phone in the past and then mysterious ‘extras’ were added on the day. Grace came to estimate, they provided a personalised contact throughout the process, arrived on time, and delivered the goods interstate on time. They organised transportation for our car and our pets which worked smoothly. I can’t recommend both the Melbourne and Gold Coast branches highly enough. Thank you!

Great service. Price fair.
Staff was very helpful sorting out our stuff. We recieved our belongings neat and in a very good condition. I will do it again definitely in the future.

Don’t bother. Overpriced and extras fees at the end (ie upon delivery). Poor packing (= crushed and split boxes). Average communication. Excessively long shipping time period (early-Jan to mid-May for pack and delivery from Melbourne VIC Australia to Victoria BC Canada ). Lost or missing boxes / cartons along the way. Damaged goods, especially a cherished one-off canvas artwork which was speared/ punctured. What can I say ? A terrible yet expensive experience. Not recommended.

We moved from Melbourne to Gothenburg and Grace Removals was terrific. Everything went smoothly and efficiently. Excellent Customer Experience

Grace removals and storage provide first class service

Excellent service from the first visit by Nick, till final drop-off at our new home. The removal crew worked hard and fast at both ends, they were friendly, courteous and happy at all times. We contacted the office several times and our questions were answered promptly and you our satisfaction. We would definitely use Grace Bros again and recommend them to family and friends.

The experience with Grace Removals (Melbourne) on a big interstate
move to Brisbane, was fabulous from the initial assessment with Jody Byrt who kept in touch with us all the way to make sure the move went smoothly and timeframes were met as promised, to the wrapping team and movers team out of Melbourne, who were very helpful, and finally to the Brisbane movers Team who went the extra mile to get us set up.

The only thing to note is that the space allocated to us, was under utilised. It would have been good if the movers Team gave us a heads-up towards the end of the container pack-up to let us know that there was space available, so that we could have added In a few more boxes. Mind you we didn’t ask either - so advice to other customers would be to check with the pack-up team towards the end of the pack-up to ensure that you fully utilise your space allocated.
Overall our move experience was fantastic, and we highly recommend Grace. We are still unpacking and may have a minor insurance claim with which Grace is being very helpful, including extending the claim submission period to 30 days to allow us to fully unpack.

We’re so pleased to have engaged Grace Removals for our recent relocation. The guys showed extreme care, and were friendly, pleasant and polite. It was a very long day for them, with difficult, tight stairs yet their pleasantness never waned. Moving day was stress-free thanks to them.

I FOUND MY EXPERIENCE WITH.GRACE BROTHERS EXCELLENT--EVERYONE INVOLVED HELPFUL AND SUPPORTIVE--MADE MY MOVE FROM MELBOURNE TO PERTH-STRESS FREE--THANKYOU TO ALL STAFF'MANUELA DALBERG

Professional packing service. Item's were intact on arrival in UK. Recommended.

I would like to take this opportunity to thank Alex, Tyler, Faiz and the team on helping us relocate and consolidate one of our main Melbourne corporate office spaces in such a compressed timeframe. A move of this scale and nature particularly where key senior stakeholders are involved is never easy. Tyler and the team made it stress free and were time-efficient with moving items, always courteous and polite. I cannot fault Grace removals and I welcome to the opportunity to work with them again on future corporate relocations. Thank you, Thank you!

Don’t get me wrong. Grace (Brothers as the use to be known) have been doing a great job for years and years.
I had a problem with communication as the sending State didn’t advise the receiving State of any details
There was some damage and some loss of goods. Still waiting to see if the goods have been found. Haven’t heard as yet
From the response I received it would seem that Grace have not read the review. Standard BOT answers by the look of it

I was organising my move from a distance, the staff went over and above to help me get it sorted, extremely positive experience from start to finish.

There was much that was good. But it was not perfect.
First there was a failure to provide an adequate team of packers. Only one turned up on the packing day, worked all day, resulting in some haphazard packing of items that were packed later in the day or the next morning by the moving team.
It was a difficult uplift: a piano, an expensive painting, upstairs/downstairs, heavy items and a lot of book boxes.
We received conflicting information about the travel bolts for the washing machine. We were told by the packers and by the removalists that they would attach the travel bolts, but we discovered on delivery that the bolts were not attached. It is possible that there will be a reduced lifespan of the Bosch washing machine.
A runner for one of the credenza drawers was damaged during delivery, and delamination occurred during transit.
I would like to have seen greater care taken in the packing. There was a randomness to the packing of later items resulting in long searches at the other end and some items still not yet located.