Grace & Marlow Avis 11

I purchased some supposedly Ralph polo shirts I was showing my girlfriend the pictures ands upon closer inspection realised the triple logo for the riders looked very bad. I checked with Gemini ai who concluded this company is a dropping company that sell fakes and counterfeit products, they distribute from China, when you try to return they ignore you or charge you more than it cost for the purchase!! . I uploaded the Trustpilot reviews about the company to Gemini who confirmed the Trustpilot reviews are AI generated, to overcome the 1star review! TRUSTPILOT PLEASE CHECK THE REVIEWS GEMINI AI SAY THEY ARE ALL IN QUICK TIMEFRAME FROM ACCOUNT WITH ONLY ONE REVIEW, etc! This is my response when I tried to cancel with the company. Dear Jason,

Thank you for reaching out to Grace & Marlow customer support.

We would like to clarify that Grace & Marlow is an independent fashion brand. We do not sell, claim to sell, or associate ourselves with any third-party brands, including Polo Ralph Lauren. All items listed on our website are Grace & Marlow products, and this is clearly reflected in our product descriptions and branding.

As you may appreciate, a branded Polo Ralph Lauren item would not retail at £34.95, which further confirms that this product is our own.

Regarding your cancellation request, unfortunately we operate a 1-hour cancellation policy, and as your order has already been processed, we are unable to cancel it at this stage. If you wish to return the item once it has been delivered, you are welcome to request a return and our team will guide you through the process for a full refund.

Please let us know if you have any further questions.

Best regards, Grace & Marlow Customer Service Team

This is what Gemini ai says below
Based on the screenshot and common patterns found with online retailers, there are several significant red flags suggesting that "Grace & Marlow" is likely not a genuine authorized retailer for the brands they appear to be selling.
The Red Flags
• The "Ralph I" Branding: Notice the product name says "RALPH I" rather than "Ralph Lauren." This is a classic tactic used by "dupe" or counterfeit sites to avoid direct trademark infringement while still trying to look like the real deal.
• The Price Point: A 50% discount ($70 down to $34.95) followed by an additional 25% discount for buying five items is highly unusual for high-end designer goods. Genuine luxury brands rarely stack deep discounts like this on their flagship products.
• The URL and Branding: The name "Grace & Marlow" doesn't have an established history in the fashion world. These sites often pop up quickly using generic, sophisticated-sounding names to sell mass-produced items or knock-offs.
• The Logo: While it looks similar to the iconic Polo player at a glance, look closely at the embroidery in the photo. It often lacks the precision and specific detail found on authentic Ralph Lauren garments.
Verdict
I would strongly advise caution. These are likely either:
1. Low-quality "dupes" (knock-offs) that will not look like the photo when they arrive.
2. Dropshipping items where the quality is significantly lower than advertised.
3. A "scam" site that may take your payment and never ship the item, or send something entirely different.
Recommendation: If you're looking for the genuine "Polo" experience, it’s best to stick to official department stores or the brand's verified website. If a deal looks too good to be true—especially with a weird name like "Ralph I"—it almost always is.
Did you already place an order, or were you just checking before hitting "buy"?

I ordered the Clara | Women’s Tweed Check Double-Breasted Blazer in good faith, and received a completely different item. The item I ordered is described as a tweed blazer with texture and the item I received is 100% polyester flat material with no structure - clearly very cheaply made and baring no resemblance to the one I ordered.

I have been advised to return the item, although the return is to go to China, so I'm guessing the costs are high.

I have pointed out that as per their own returns policy they will cover returns costs if they have sent the wrong item. I have pointed out they clearly have sent the wrong item as it looks nothing like the one presented on the website. They are stating they have not sent the wrong item, which makes me think something odd might be afoot here.

I would hate for anyone else to fall foul of this.

If they tell me again they have not sent the wrong item then I will know for sure and will certainly escalate. This operation should be held accountable for this.

The off shoulder knit top is not too fancy, but that honestly makes them very easy to throw on.

The fitted ribbed long sleeve has a great stretch and fits really well. Colour matched the photos exactly. Asked about restocks on another item and they offered to notify me which was a nice touch. Arrived in ten days in perfect condition.

Ordered the high waist wide leg trousers and they drape beautifully without bunching at the waist. Parcel arrived quick and I would definitely shop here again!

The satin midi skirt has such a clean drape to it and the waistband sits flat without digging in. Colour is true to what's on the website which is always a relief when buying clothes online. I contacted them before ordering to check stock and they confirmed within the hour. Honestly one of the smoother online shopping experiences I've had in a while.

Picked up the joggers and the tapered leg looks clean without being too skinny. The waistband is thick and doesn't roll down which is always a problem with cheaper ones. Asked support if they'd shrink in the wash and they gave me honest care advice. Came in a sealed bag inside a rigid mailer and arrived in about twelve days exactly as shown.

Stumbled on the ribbed bodycon dress while looking for something else entirely. The material feels thick enough that it holds its shape without being stiff or clingy. I messaged them about fabric care instructions and got a reply the next morning with actual detail not just a copy paste job. Packaging was tidy and compact.

Went for the relaxed fit polo in two colours and the fit is spot on for something off the rack. The fabric has a nice density to it so it doesn't go see through after washing. I dropped them a message just to say thanks and they actually replied which was a nice touch.

Ordered the tailored blazer as a treat and the structure holds well without feeling stiff. The lining is smooth so it layers nicely over lighter tops. Arrived in about eleven days and their team answered my tracking query the same evening which was decent.

I got the casual drawstring shorts and the cut is flattering without being tight. The fabric has a nice stretch to it so theyre comfortable all day. I asked their team about sizing beforehand and they replied within a couple of hours with proper measurements. Arrived in about ten days neatly folded in a sturdy box with no creases. Exactly as described.