Granite Zone Avis 

260
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

It's been a year since we visited granite zone so can't remember names. I do remember how helpful and patient he was when we looking around and asking questions. Buying direct from them saved me £2000... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just recently had a worktop fitted by granite zone. Fantastic service & a lot cheaper than competitors. Served by Jess in sales who was really helpful & got us a great price. Jess in logistics was als... Voir plus

Noté 5 sur 5 étoiles

Very professional from start to finish. Excellent quality and great communication during the process. The team went the extra mile when we decided last minute to have the window sill done as well. The... Voir plus

Noté 5 sur 5 étoiles

Dealt with John at Granite Zone from start to finish and cannot recommend the company enough. He explained all the options and the process when we first met and his professionalism was carried all th... Voir plus

À propos de l'entreprise

  1. Fournisseur de granit
  2. Magasin d'articles de salle de bains
  3. Fabricant de produits en céramique
  4. Magasin de matériel de cuisine
  5. Fournisseur de pierres
  6. Maçon

À propos de Granite Zone

Écrit par l'entreprise


Solid Foundations, Exceptional Surfaces

Since our inception in 2008, Granite Zone has been driven by a singular mission: to deliver unparalleled quality and service to those in search of superior stone worktops. Our dedication to excellence has established us as leaders in the industry, specializing in granite, quartz, and ceramic worktops that transform spaces.

Craftsmanship Meets Innovation

At Granite Zone, we understand that choosing the perfect worktop is a journey. That's why we've crafted an exceptional online experience, complemented by our full-sized slab showroom and a comprehensive sample service. Our expert sales team is here to guide you, ensuring your vision comes to life with ease and precision.

A Spectrum of Choices for Every Need

Whether you're revamping your home or executing a commercial project, our extensive selection caters to both retail and trade customers. Our uniform working practice guarantees every client receives prompt, efficient service, ensuring a seamless process from start to finish.

Nationwide Reach, Personal Touch

Our commitment extends across much of the mainland, offering a personal touch with some geographic exclusions. We believe in the longevity of our installations, providing a steadfast guarantee: should any issue arise with our workmanship, we will rectify it at no extra cost, regardless of the time elapsed since installation.

Flexible Financing, Trusted Credentials

Understanding the importance of accessibility, we offer low deposit options and finance solutions, making it easier to bring your dream project to fruition. Our reputation for excellence is underpinned by certifications from Which? and Checkatrade, ensuring peace of mind and trust in our craftsmanship.

Granite Zone: Where Quality and Service Are Set in Stone

At Granite Zone, we're not just about creating worktops; we're about crafting experiences that last a lifetime. With every slab meticulously selected and every installation perfected, we stand by our promise of quality, service, and satisfaction. Discover the Granite Zone difference today and elevate your space with work surfaces that resonate with excellence.

VISIT OUR WEBSITE CONTACT US

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

260 avis

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4,8

Tous les avis

(260)

6 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Never again

I must start with a positive the quarts that has been installed is beautiful and fitted to a realy good standard but the service from this company is absolutely shocking. It took me 3-4 phonecalls to finaly get AN installation date. On the day of installation the fitters turned up 2 hours late there excuse was there sat nav didnt have HULL on it (very believable.) Then the fitter broke down outside of my house meaning i had to take him to the garrage. Also i had ordered a cutting board to come with my worktops wich i still havnt received. I have been given a few dates wich i would receive this. I have been told now that i should recive this within two weeks time meaning that 4 weeks after instalation i will get it. Also on my last phonecall with this company the sales man told me he has my cutting board on his desk and it has two curved corners. So i have got a good feeling that if i ever do recive this its going to be a random bit of quarts that they have found on the factory floor. If only they were as quick to finnish a job as they are to take your money.
This is the second time i have used this company in 4 years and it will definitely be the last.

22 décembre 2018
Avis spontané
Logo de Granite Zone

Réponse de Granite Zone

Thank you for your review Mr Harrison.

Looking at the positives, as you already mentioned, the worktops are indeed beautiful and were fitted to a really good standard. We know this is not everything and service is very important, but hope that you agree that the end product is in effect the most important part of any order, and we're glad that you are at least delighted with that aspect of the project.

In response to your other comments, we first of all apologise if the installation team turned up late. We're sure they simply meant that they could not find your post code on the sat nav and not Hull itself, which seems bizarre.

In terms of the drive being blocked and having spoken with the team, they confirmed that they did park in front of the drive but had no idea that you wanted to leave at any time, since you never asked them. When we spoke on the phone, you said that rather than ask the team to move, you would simply reserve judgement for your review, which we find unfortunate. We know 100% the team would always move their van if asked by a customer, neighbour or anyone else.

Finally for your chopping board, our office did state that this would come at a different time to the installation. The installation of your worktops happened in the 2nd week of December and we just hit a busy period where we found it difficult to come back to you promptly. We apologise again for the time it took to get the board to you however it has now been delivered.

We wish you all the best for the future.

Noté 5 sur 5 étoiles

Cannot praize this company enough

Cannot praize this company enough, from Shannon in the office keeping me updated & explaining everything clearly to the template & fitting lads who were exceptionaly pleasant & professional leaving me with stunning worktops

21 septembre 2018
Avis spontané
Noté 4 sur 5 étoiles

I purchased Quartz worktops from…

I purchased Quartz worktops from Granitezone and had to endure 7 weeks without a sink and hob. The problems started because the material wasn't ordered or reserved from their supplier so after removing the old kitchen and the templating was carried out (6 days later) it was discovered that there was no material in the UK. A lot of communication was happening and I either had no reply at all or "sorry he is in a meeting" or "sorry she is off sick or " I have been training newbies".The tops have now finally been fitted and look amazing, we did however have an issue with incorrectly positioned drainer grooves but the subcontracted team managed to rectify their mistake on site.

20 août 2018
Avis spontané
Noté 5 sur 5 étoiles

100% satisfaction

Granitezone was recommended to me by my son who had used them in the past. From my first phone call asking for a quote, through to the final installation, they have been very friendly and professional. Thankyou to Shannon, Jade and Jenney in the office. I would like to add a particular thankyou to Mark who templated my kitchen and fitted it with Luke. His attention to detail is superb. He’s a credit to the company. I would not hesitate in recommending Granitezone.

12 juillet 2018
Avis spontané
Noté 5 sur 5 étoiles

From the initial quote to the day of …

From the initial quote to the day of installation granite zone were superb! We have recommended this company to many of our friends and family - all of whom are admirers of our lovely worktops. Not only did Granite zone supply our kitchen worktops, they also provided and installed our bathroom windowsill at a very competitive price. All office staff and fitters were extremely professional. I would highly recommend granite zone without a doubt.

16 janvier 2018
Avis spontané
Noté 2 sur 5 étoiles

I wish I could give a good review but...

I wish I could give a good review, but it has been very difficult. The quartz itself is beautiful and the staff are friendly, but getting answers is a nightmare; multiple calls are required to book appointments and confirm dates (as staff never call back when they say they will).

We now have the quartz installed, however, there is a very visible seam that Granite Zone should be coming to fix. I have called multiple times over the past few days asking for a date to be confirmed when they will be coming back, no one has returned my calls and I am still waiting. I have no idea when (or even if) they are coming to resolve this.

I hope to update this review shortly to say that they came back and fixed the seam, but at this point I can only give 2/5 stars.

21 décembre 2017
Avis spontané
Logo de Granite Zone

Réponse de Granite Zone

Hi Georgie

It's not good enough we agree but hope you understand that the run up to Christmas is extremely busy. The level of communication could have been better.

As for the seams we would say that they seem to be fairly standard. Granite and Quartz joins cannot be made completely invisible, unlike cheaper plastic materials, and a 2mm join is extremely normal and well within the accepted tolerances for this type of worktop. We would ask anyone looking at granite or quartz worktops to look at installation pictures to see the joins and how they look visually, just for a better understanding of what to expect.

We trust this finds you well and wish you all the best for the future.

Noté 5 sur 5 étoiles

Fantastic product at a great price

Fantastic product at a great price. Joe and Alex (installers) were very thorough and keen to ensure that everything was satisfactory. Really glad we opted to purchase from Granite Zone...would not hesitate to recommend.

23 novembre 2017
Avis spontané
Noté 5 sur 5 étoiles

Fantastic product and service

Just had a black quartz worktop fitted off GraniteZone for a new kitchen. From first contacting them, they had measured, made and fitted the worktop within two weeks. It's a very competitive price and it's a local company (for me at least) so a definite plus! The fitters (Marc and Stellianos) have done an amazing job - fitted and finished to perfection! Thank you GraniteZone!

22 octobre 2017
Avis spontané
Noté 5 sur 5 étoiles

Fantastic!

Easy to deal with from start to finish, very reasonably priced and install was completed within 3 weeks of my initial enquiry. Marc & Joe who installed the quartz work tops were very professional, I would not hesitate to recommend Granite Zone to anybody.

17 octobre 2017
Avis spontané
Noté 5 sur 5 étoiles

Amazing Quartz kitchen

Completed installation today by Mark and Mario. I can honestly say that I am blown away by the finished product. Living in a very old house nothing is straight and I was consulted on every part, to get the best effect. Both Mark and Mario were very pleasant and professional and would highly recommend them both. All in all the whole process dealing with Granite zone was not only easy but came with a fantastic price. 100% recommended

26 septembre 2017
Avis spontané
Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with. Friendly and helpful staff. Fast and efficient service. Our Quartz was templated on the Friday afternoon and fitted on the Monday. I had a small problem with the sink not fitting properly but after a quick phone call to the office the issue was resolved. Thanks Granitezone it looks great.

7 septembre 2017
Avis spontané
Noté 4 sur 5 étoiles

Really pleased with our new Calcutta …

Really pleased with our new Calcutta Nuvo quartz worktops. Went to Granitezone to get a quote about a week ago, Gavin and Jenny very helpful working out a quote and providing a good price. Jade ensured that we were kept informed about what was happening at all times. The fitters John and Aaron did an excellent job fitting the worktops. Really pleased with the end product, excellent quality. would definitely recommend.

28 juin 2017
Avis spontané
Noté 4 sur 5 étoiles

Good team.

The cut-off pieces have been dropped off today....
However, the granite tops once templates were made and pieces installed in the kitchen were excellent. The worktops have been admired by all our friends. Thank you

8 février 2017
Avis spontané
Noté 4 sur 5 étoiles

Great quality product

Staff very helpful and accommodating. I was able to view the product before making a decision on colour. Expertly fitted and looks fabulous in my kitchen.

26 octobre 2016
Avis spontané
Noté 5 sur 5 étoiles

Great service

I was really pleased with the service I received from Granitezone. Their prices were competitive (massively cheaper than quoted by the company supplying my kitchen) and the service provided was very good throughout. My new quartz worktop looks fantastic and was installed with no fuss or mess. Would highly recommend.

26 septembre 2016
Avis spontané
Noté 3 sur 5 étoiles

Unhappy

Granite zone from the start were good fast response to quote and template
Downhill from there trying to get a date for installation from Jade promised to ring me back twice at the end of the day but never did
Granite was installed but not sealed as promised had to pay someone else to come and do it the guy fitting the granite said when it's dry it will be fine it wasn't
Paying cash immediately on completion to the installer is not giving you enough time to check it

17 septembre 2016
Avis spontané
Logo de Granite Zone

Réponse de Granite Zone

Hi Stephen

We're really sorry to hear about your experience. We do try to get things right every time but sadly it seems things have gone wrong in this instance.

Communication was lacking possibly due to an extremely busy period which we have now countered by taking on new office staff. We do not ask for any deposit and for that reason we ask for payment on completion but we do explain this to every customer prior to installation.

We are most concerned about the sealing of the granite not being completed. Worktops are always sealed prior to leaving our factory but should be sealed a 2nd time at time of installation which you say did not happen.

We would always return to any customer with such an issue and don't believe you should have paid for someone else to come out to you. We will email you about to discuss this matter further and sort some compensation out for you.

Noté 5 sur 5 étoiles

Granitezone

Everything went to plan , Claire kept me up to date with everything all the way. The guys arrived on time to make the template , then called an hour from arrival when fitting . No mess , fitted on time . Perfect , they look fantastic. Thankyou , everyone at Granitezone.

24 mai 2016
Avis spontané
Noté 5 sur 5 étoiles

Great job

So pleased with our work tops they look great and really compliment the kitchen such a professional company to deal with thanks granitzone

24 mai 2016
Avis spontané
Noté 5 sur 5 étoiles

Great all round product and service

From my first phone call the service was faultless the fitters came when they said they would to make templates of the work tops. They came again to fit them on time this was done in a very professional manor, I am a builder and kitchen fitter so my standards are high, great job all round and very good price kitchen looks great

29 février 2016
Avis spontané
Noté 5 sur 5 étoiles

Thoroughly satisfied

Everyone at Granitezone was helpful, I received great advice
The team was fantastic, from Gavin when responding my initial enquiry, to Jade for doting the "i"s and crossing the "t"s, and especially Cahilie my fitter oh and even Matt for taking my payment, I have had exemplary service.
I would like to extend my thanks to your entire team..... oh and my kitchen looks fantastic the Biscotti Quartz is dazzling👍👌

4 novembre 2015
Avis spontané

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