Grant Oak Avis 

DO NOT BUY FROM THIS COMPANY – ABSOLUTELY TERRIBLE EXPERIENCE

This has been one of the worst online shopping experiences I have had in years.

I ordered two bundles of underwear from Grant Oak, one in size S and one in size M. When my package arrived, the size M bundle was missing. I had paid for it, but it simply was not there.

I contacted customer service expecting this to be a simple mistake that could be resolved quickly. At first, they acknowledged the missing item and told me they would investigate it. I also reported that the products I had received had an extremely strong and unpleasant chemical smell and that I was very disappointed with the overall quality.

What followed was an absurd amount of back-and-forth.

I was repeatedly asked to provide additional information and photographs. I cooperated and provided the requested evidence. After several days, I was eventually told that their team had apparently determined that all items had been included in the package based on the package weight.

So apparently their internal package-weight records are considered more reliable than the actual customer telling them what was physically inside the package.

But it gets even worse.

When I asked for a straightforward return and refund, I was eventually given return instructions stating that I have to send the products to an address in China at my own expense.

Yes — China.

I purchased the products online and now, because of a dispute about a missing item and serious concerns about the products I received, I am apparently expected to pay international shipping to return the products to China before they will consider refunding me.

This is completely unreasonable.

The products themselves were also extremely disappointing. The quality is, in my opinion, nowhere near what I would expect for the price. The chemical smell was so strong and unpleasant that I did not want to use the products. The combination of the quality, the smell and the price makes the purchase feel completely unjustified.

But the worst part of this entire experience was the customer service.

Instead of simply acknowledging the problem and resolving it, I had to repeatedly explain the situation, provide photographs, wait several days for responses and go through one unnecessary step after another.

What should have been a simple missing-item/quality complaint turned into a ridiculous customer-service nightmare.

I have kept the complete email correspondence and photographic evidence documenting the entire process.

I will also be opening a dispute with PayPal and providing the complete communication history and evidence, including the fact that the proposed return solution requires me to ship the products to China at my own expense.

Based on my experience, I cannot recommend this company.

Poor product quality.
Strong chemical smell.
Missing item.
Extremely frustrating customer service.
Unreasonable return process.
International return to China at the customer's expense.
Completely disproportionate price for what I received.

This is not how a customer complaint should be handled.

I strongly recommend that anyone considering ordering from this company read the reviews carefully and understand what may happen if something goes wrong with their order.

UPDATE – 11 OCTOBER 2026

Despite Grant Oak publicly asking me to contact customer support, I have now replied to the existing email thread and opened a new one. Still no response.

For context: Grant Oak expects me to return the products to their warehouse in China at my own expense. According to my DHL contact, shipping from Germany would cost at least €50 for an order worth €118. Paying nearly half the order value just to return products with an extremely strong chemical smell, disappointing quality and a missing bundle is absolutely unreasonable.

Based on my experience, the quality is comparable to what I would expect from budget marketplaces like Temu, not a €118 purchase.

I will update this review if Grant Oak finally responds. For now, their public promise of support has led to no actual solution. My complaint remains unresolved as of 11 October 2026.

Amazing products. I ordered both the T-Shirts and Tanks and they are the best clothing items I own. Ordered more, keep it up!

This company changed its name. It was called by alden before and is trying to get rid of some real bad reviews. Chinese manufacturers that sell very cheap quality clothing. Smells very chemical and you have to pay super expensive shipping to china to return the items . Avoid!