Gratsi Wine Avis 417

Réponse de Gratsi Wine

ll y a 5 jours

Hi there, thank you for taking the time to share this feedback, and we’re really sorry to hear this has been your experience. We especially hate hearing that a wine you enjoyed and trusted for over a year became inconsistent for you.

What you described definitely isn’t the experience we want customers having, and if a box ever tastes off, appears unusually dark, or seems undrinkable, we absolutely want to know about it. Whether your purchase was made online or picked up at a retail location, we still stand behind our 100% Satisfaction Guarantee.

If you happen to still have your purchase receipt from within the last 60 days, please reach out to us at help@gratsi.com and our team would be more than happy to take a closer look and help make this right. We truly appreciate you giving us multiple chances, and we’d love the opportunity to restore your confidence in us.

Réponse de Gratsi Wine

Il y a 16 heures

Now this is the kind of review that makes our day ❤️ Great wine is important, but hearing that our team made such an impression means everything to us. We truly believe good wine should come with great people behind it, too. Thanks for the love and for being part of the Gratsi family, we love having you here! 🍷

Réponse de Gratsi Wine

Il y a 16 heures

Thank you so much for the love! We’re really glad our team was able to jump in quickly and get your subscription updated without any hassle. Making those adjustments easy and fast is exactly what we aim for. We appreciate you being here with Gratsi! 🍷

Réponse de Gratsi Wine

Actualisé il y a 16 heures

Thank you for the love, Erika! We’re really glad our team could get you a quick and thorough respons, that’s exactly what we aim for every time. We appreciate you being part of the Gratsi Family! Cin Cin!🍷

Réponse de Gratsi Wine

Il y a 16 heures

Thank you so much for the kind words, Holly! We’re really glad our team was able to respond quickly and get everything sorted for you without any hassle. Making things easy and ensuring corrected orders get out promptly is exactly what we aim for. We truly appreciate you being part of the Gratsi Family! 🍷

Réponse de Gratsi Wine

ll y a 5 jours

Hi there, thank you for sharing your feedback. We completely understand the frustration here. Since an adult signature is federally required for wine deliveries, knowing when to expect your package is important, and we know needing to plan around being home can be inconvenient.

While we wish we could provide exact delivery dates at checkout, shipping timelines can vary based on carrier routing and processing, so we’re unfortunately unable to guarantee specific delivery dates in advance. Most orders are delivered within approximately 3 business days after shipping, and once your order is processed, tracking information is generated within 24 hours with an estimated delivery date provided by the carrier.

Since The adult signature requirement is a federally mandated policy for alcohol shipments, it’s not something we’re able to bypass. To help make things easier, we do offer free delivery and pickup to UPS Access Point locations, as listed on website. This allows you to pick up your wine on your own schedule rather than waiting at home. Many pickup locations offer extended hours and are often open seven days a week, and packages are held for up to five business days after delivery.

We appreciate you sharing this feedback as we’re always looking for ways to improve the experience and set clearer expectations for our customers. Cheers!

Réponse de Gratsi Wine

ll y a 5 jours

Hi there, thank you for sharing your experience! We’re so glad to hear you enjoyed the wine and felt it was a great value , that means a lot to us.

We’re sorry to hear it didn’t fully match your expectations when it came to how you felt afterward. While many customers find they feel better drinking cleaner, lower-intervention wines, everyone’s body responds differently. Factors like hydration, individual sensitivities to alcohol or tannins, and even how quickly you drink can all play a role.

One thing we’ve noticed is that serving sizes can sometimes be a little deceiving when pouring. A standard serving is 5 oz, but depending on the glass and pour style, what feels like two glasses can occasionally end up being a bit more than expected. Little factors like that can sometimes have a bigger impact than we realize, and everyone’s experience can vary.