Gratsi Wine Avis 417

I was waiting for my delivery, and I was told that there was going to be a delay. But I wasn’t expecting it to be this long. I reached out to customer support and was thankful for their prompt response. By reassuring me about the delay being longer than expected, and that my order was still coming soothe my soul. Thank you for responding so quickly. I appreciate your help.

Huge delays to receive product . Love the wine but im going to cut back to once every 60 days , now maybe that will be enough time to get it delivered 😔

After I mistakenly ordered a double order twice, Grazie was professional and courteous by shipping them right away. When I asked that one be refunded and sent back they graciously did that as well. The day that the one order actually came happen to be a day that I was working and I was only notified the day before so they also shipped it to a UPS location nearby with no charge.

I had a delivery issue and Gratsi was able to resolve the problem efficiently and effectively. Looking forward to being a regular customer.
Dan

I loved the wine, but it did not show up on time - a month late.

Great service! Relieving outcome. Thanks Kendra

Shipping was horrible. It took over a week for them to get the package to UPS then it finally got to a city near me and all of a sudden I got a notice that it was being returned to the sender. No reason given. I Ireally wanted to try this wine but looks like it is impossible to get it on the West Coast.

I have been waiting for a longggg time to receive my order. I was told it's getting ready to ship. When I check the shipping number it shows it was created a week ago but UPS has not received the package. So am I being played or what? Customer service is quick to respond but words are cheap, show me the wine!

I suffer from chronic migraines and have been noticing an increasing intolerance of wine. I was excited to try Gratsi because of their claims to be “cleaner” and lower in sugar. We’ve tried all 4 varieties and enjoy them all. These are well-balanced and smooth wines. And most importantly, I’m enjoying them headache free! The only negative is the last order took about 5 weeks to receive. When we reached out to customer service regarding the delay, we were told it was due to temporarily running out of stock, combined with weather and US Customs issues. While we understand things happen, we were disappointed that we had to initiate contact with customer service, twice. And while customer service was quick to respond and friendly both times, it would have been nice for Gratsi to proactively let us know about the delay. At least for us, that would go a long way in overall satisfaction with our experience.

Well, I was disappointed initially about there being no phone number to call and no reply to my email about a delayed order that has no UPS number because the wine was being restocked I think for 6 days. I ended up cancelling that order because it was for an event and I had to buy the wine elsewhere. I did, however, have a great customer care professional named Peter, who prepared an invoice for a smaller order/different price and processed a refund for the big cancelled order. He did it carefully and courteously and I look forward to better communication and hopefully much faster delivery of this new order. 😊 EPD

Eunice!! She is great!!

I really enjoy the wine. I think it took too long in letting me know what the delay was.

Poor shipping.

I really enjoy Gratsi wine and the taste. However, I’m trying to lose weight. I quit drinking it for a while and started losing weight but I didn’t think it was the wine but as soon as I started drinking it again, the weight started to come back on.

I purchased a bundle of wine on 3/8/2026. My order was received, and I was charged $136 but my order was never fulfilled nor was my money refunded. I have attempted to contact Gratsi Wine numerous time with no avail. They will not email me or contact me in return, nor have I received my money back.
Do NOT waste your time OR money here!

I placed an order on February 26th, and the funds were deducted from my card. As of March 16th, the order has not arrived—it hasn't even been shipped! Terrible service, or else they are scammers

Placed original order on 3/5. No shipping information as of 3/11, contacted customer service with no response. Contacted them again on 3/12, finally a response that tracking would be updated in 24-48 hours. Almost 96 hours later, still no movement in tracking. The shipping and customer service is too slow. I will go back to Medly.

I placed an order on March 3rd and today is March 19th and I still have not received my order. Only after I initiated an email asking where my order was, it was the only way I was getting a response from your company. This will be my last time, Medley treats their customers like they're important. Thank you.

You have not delivered order 645220 which I placed on 3/3 but you have charged me $88.00’on my credit card..Johnnie of customer service emailed me saying my order would be shipped by end of week..,,,3/15-16. Am i getting this or will I get a credit? I prefer receiving the order.Thank you. Lorraine Morrisseau.

My order did not begin ship for over 3 weeks. Customer support offered nothing in return to keep my business. They were almost happy that i was cancelling and not returning as a customer. The wine isn't that good to have long delays with poor customer service. Support local stores where you have a much better chance at good customer service.