We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !! Also the wines are all sugar free...th... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped... Voir plus
L'entreprise a répondu
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Voir plus
L'entreprise a répondu
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to yo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Coordonnées de contact
Etats-Unis
- help@gratsi.com
- gratsi.com
4,3
Excellent
417 avis
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gratsi Team is Superb!
The Gratsi team has always been helpful, fast in response to emails, and SUPER fair in making sure that shipments arrive on time. The wine is EXCELLENT. Thank you, Gratsi team!!
30 mars 2026
Avis spontané
Excellent Customer Service and Communication
I Love the Rose and have been receiving for well over a year! Always great customer service and quick responses… I highly recommend Gratsi!
31 mars 2026
Avis spontané
Although I had delayed shipment
Although I had delayed shipment, once I received the wine it was delicious, and I received a full refund. That was completely unexpected , I appreciate the company acknowledging the complication and trying so hard to rectify it. I will be ordering wine again. And I will recommend this company , customer service went above and beyond and they have an excellent product
30 mars 2026
Avis spontané
Réponse de Gratsi Wine
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the wine and that our team was able to make things right. We always aim to go above and beyond for our customers, and it’s wonderful to know that effort made a difference. We truly appreciate your support and recommendation, and we can’t wait to have you enjoy more Gratsi wine in the future!
Changed to one of my saved ship to…
Changed to one of my saved ship to address on order minutes after placing it and took a few weeks to get in touch after I sent two emails and the answer was they changed it for me.
Now weeks later the order never shipped. Extremely bad customer service
13 mars 2026
Avis spontané
This company is always helpful and…
This company is always helpful and respond efficiently.
27 mars 2026
Avis spontané
Customer service has been very helpful…
Customer service has been very helpful and very responsive to the customer. 10 out of 10
30 mars 2026
Avis spontané
Great customer service!
I had just placed my first order and had a question about delivery process. I reached out thru email and the response was within minutes and very helpful. I have not even received the wine yet but they all ready won me over on Five Star customer service.
29 mars 2026
Avis spontané
This customer service is the best
This customer service is the best! Love everything about this company and their products!
27 mars 2026
Avis spontané
Great customer service
The customer service for this company is excellent! They are very helpful & stand behind their product!
26 mars 2026
Avis spontané
Great customer service
Gratsi makes it so easy to update your order! They are very helpful!
26 mars 2026
Avis spontané
The only thing better than Gratsi wine…
The only thing better than Gratsi wine is their customer service.
25 mars 2026
Avis spontané
Beside the long delay in shipping
Beside the long delay in shipping, the wine taste wasn’t up to our liking because it was light, watery as well as vinegary. I ordered two reds and one white and they just sitting here since the delivery and we taste them. I’ve had better wines
18 mars 2026
Avis spontané
Réponse de Gratsi Wine
Thank you for sharing your feedback. Gratsi proudly stands behind a 100% Happiness Guarantee. If a wine isn’t to your liking, customers simply need to reach out to our support team within 60 days of purchase, and we’re happy to make it right with a full refund or replacement. Our support email is listed in multiple places such as on our website, in your order confirmations, and in all of your shipment communications. We also reached out to you directly through Trustpilot requesting a bit more information so we could look into this and help resolve it, but unfortunately never received a response from you. We’re always glad to step in and fix situations like this when customers contact us. Without a reply to our outreach, we haven’t had the opportunity to investigate or make this right. Our team is still here and happy to help at help@gratsi.com
I have had occasion to interact with…
I have had occasion to interact with several people at Gratsi wine and that has been a great experience. The whole team are united in providing excellent customer service. In recent months I have tried to stop ordering from companies with which I am not familiar because of bad experiences so this has been a happy surprise. I enjoy the red and am looking forward to trying the rose on order next. I do reccommend Gratsi!
25 mars 2026
Avis spontané
We absolutely love this company
We absolutely love this company, their wine and most definitely their customer service! Gratsi!
23 mars 2026
Avis spontané
waiting time for delivery is out of…
waiting time for delivery is out of control They claim it is because of shortage if it is they should hold off on selling online until they catch up with production waiting 2 weeks for a order to ship is unacceptable
also my credit card should not be billed until shipment is sent out I am receiving my credit card bill before i receive my order
12 mars 2026
Avis spontané
No resolution offered
No resolution offered. No communication or updates on orders over 1-2 months old. Will look for other vendors.
24 mars 2026
Avis spontané
Réponse de Gratsi Wine
Hi Brandi,
Thank you for your feedback. We’re sorry for the delays you experienced and have reached out directly to follow up with you via email. We appreciate your patience and are committed to improving our service.
Regards,
Gratsi Wines
Waiting on 2 orders placed Feb 6 and Feb 7
I placed 2 orders (I’m a subscription client) - one order on February 6th and one order on February 7th. I keep getting excuses from you as to why my orders haven’t shipped with promises of a new ship date - which never happens. Yet, you continue to flood social media with advertising for your product. Are we all waiting for you to ship our orders? You are simply the worst.
6 février 2026
Avis spontané
Réponse de Gratsi Wine
We’re sorry to hear about your experience and any frustration caused by the delays. We’ve reached out directly to follow up.
— Gratsi Wines
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.