Graylinemedical Avis 19

If I could give a zero, I would, this was a horrible experience. I ordered a knee brace that my doctor recommended and I was told I would have it within five business days. It took over a month. I was never notified that it was back ordered. I had to call them several times. I finally got to a manager after yelling for one and he took care of it. Checked to see the status told me it was back ordered, etc., and made sure that I knew when it was coming I didn’t want to buy from another company because I had already ordered this and knew it would be a nightmare to return .very disappointing when you have a medical problem and you can’t get something when promised. If I had been told it was back ordered, I would’ve ordered from another company and I did find it cheaper elsewhere, but I was just going to let the order hang there and figure they’ll take care of it. Very disappointed.

I would rate it LESS THAN ONE STAR if I could. DO
NOT order from this company. They are Liars and thieves. Placed an order and paid for it on Jan 6... never heard from them. Called them and they told me they would refund my money.... still NO REFUND, NO PRODUCT

Horrible company to work with. Took over a month to get the product. Even getting a response from customer service if they had even shipped the product took several days. Foreign ran company with misleading products. DO NOT buy from them.

Disappointing experience with Grayline Medical. Placed an order in April for an item that was listed as in stock, only to find out later that it actually wasn’t available. There was no proactive communication about the delay, and I had to send multiple emails just to get updates on the status of my order. After waiting for weeks with no resolution, I finally received a refund 2 months later in June. The whole process was a waste of time and very frustrating.

This website does not have the stock they sell items for. They take your order and then selectively place the order for the inventory to fulfill the order. It is a very deceptive dropshipping strategy that does not honor the commitments they advertise on their website.

No issues, quickly received order

Greyline Medical shipped me the wrong product from what I ordered and paid for. I provided the shipping details and pictures about the error. I request that they swap the incorrect elbow splint sent with the one that I ordered in first place. They wrote back and apologized for the error but they do not have the model splint I bought from them and because I do not have the original packing slip they refuse to issue a return authorization for me. I explained that I sent the shipping confirmation to them and they have all the information within their database. Then they write back and offer me 50% refund. I have wasted more time than I care to admit trying to explain to them they owe the customer a refund for the mistake GREYLINE MADE in the first place.. Here's who Greyline is as a business;

1) they ship the wrong product to customer
2) they admit the error but don't provide a solution
3) they can't offer to replace the order because they "don't have it in stock"
4) they won't issue a return because the customer dosent have the shipping label (but customer sent email confirmation of the order back to Greyline)
5) they offer to refund 50% back to customer for item that is of no use to customer

Greyline Medical... clueless in every aspect imaginable.

Excellent experience with Grayline Medical. Ordering was easy, shipping was prompt, and the product arrived exactly as expected. Quality and service were both top-notch. Highly recommend.

Excellent customer service
And delivery on time as promised

Excellent customer service, Great products, highly recommended , would definitely buy again.

Original and genuine supplies topped with very good support

Great service and responsive.

Product was $300 for a bariatric toilet riser with handles.

We just received the product, it was used and disgusting that any medical company would do that.

Please avoid purchasing from them, they have multiple complaints filed with the BBB.

Unfortunately we did not check this company, their website is very misleading and looks like a reputable company.

Hopefully we will be able to get our money back.

Do not purchase from them.

I was in the middle of a purchase, nearly $80.00, the person with incomprehensible subcontinent accent, hung up on me. I was verifying if the product I was buying was the actual brand and not a generic form of it, He said it was actual brand, and then hung up.
Avoid purchasing from them, to verify if product is generic or made by actual manufacturer, got me disconnected. Paying all that money, getting imposters in mail!

I ordered knee braces in the beginning of April. I did not receive them until the end of June. They sent different knee braces than what I had ordered. I ordered braces without hinges and received braces with hinges. I had to pay restocking fee and shipping to return.

This company is 100% a scam. I ordered a product at what appeared to be a discounted price. After placing the order they told me the item was backordered and it would take a month to ship. After a month they told me the item was discontinued, however I contacted the manufacturer and they said they still make the product and I could buy directly from them (which I did). The graylinemedical (also known as serenity) customer service rep canceled the order and said my credit card wasn't charged, which now I have to wait to see if it was compromised. Don't buy from them.

This company is a scam. They list the full product in the description then the second half of the description says it's only part of the product. The picture is of the full product, so it's very misleading. We tried to return a $188 plastic lid and they came up with a random excuse as to why we couldn't return it. Absolute scam, do not buy.

Ordered an item. Was charged $75 for expedited shipping. Several days later, I had not received the item. I asked what was going on. They mentioned that it "might" be sent out in a few days. This would have been 7 days of waiting to have the item even shipped. Terrible company.

This company is total scam, don't order from them, they will rip you off. One of several phoney websites they use. My bank had to stop payment, issue fraud alert to credit card companies