HOUSE OF BBQ INNOVATIONS Avis 

320
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Company changed their terms of services years after I brought my BBQ and refuse to honour their lifetime guarantee. Avoid at all costs

Noté 5 sur 5 étoiles

Amazing customer service. After researching the Grden Kamado + for several weeks i took the plunge and jumped at the opportunity to buy a black edition when seeing a post on Instagram. Christian provi... Voir plus

Noté 5 sur 5 étoiles

Wow, this is such an epic piece of kit. First bought a Kamado from Aldi 2 years ago and progressed towards this ultimate item - Kamado +, the accessories, the soft close lid, the lid catch etc plus th... Voir plus

Noté 5 sur 5 étoiles

Absolutely fantastic. Customer service and communication has been excellent. Even more impressed with the V2 in the flesh. High quality all round. Easy to put together and super efficient. I’m particu... Voir plus

À propos de l'entreprise


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3,7

Moyen

TrustScore 3.5 sur 5

320 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(320)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Grden grills products are of the…

Grden grills products are of the highest quality. The customer service is great.. the company seem to be producing new accessories all the time. They take and listen to consumer feedback. The interaction with the consumers is second to none..

4 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company that provides all the information you need prior to purchase and product is great quality

16 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Prompt delivery and very good…

Prompt delivery and very good communication throughout.
The Meater probe is a complete game changer for slow cooking outdoors.
No more guess work and more time to chill with friends.

16 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Best on the market. …

Great product and more importantly fantastic customer service. Took me a while to decide to buy but the team were very patient, understanding and helpful.
When kamado was delivered it had been damaged in transit but again the team sorted it with no fuss. Would highly recommend to all. 👍😍🙃

16 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Kamado+ Large delivered well packaged…

Kamado+ Large delivered well packaged and built up and working in no time, looks fantastic and holds temperature really well, the accessories mean you don't need anything extra and have everything for all types of cooking, its a great purchase and well worth the money.

27 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Fantastic kamado

Had been looking to buy a kamado for some time and very pleased I decided on the kamado+. The build quality is fantastic and the accessories are first rate. I had to wait for delivery but was kept informed. Excellent customer service.

14 novembre 2021
Avis spontané
Noté 3 sur 5 étoiles

Great product, but…

Firstly this is a great product, its a shame the peripherals make the experience less great.
The website seems buggy (IOS users). I could not place an order and had to get help via chat, but no solution worked. Eventually someone from IT emailed to say had been reset and to try again. This worked. I except the wait for the Kamado, that’s life these days. However I kept getting emails to say stock was in and place orders while it was available, whilst not getting any delivery update. I contacted again and was told that dispatch would be at the end of the month for arrival 1st Oct. All was on time, no problem there. Before the delivery I did research on how to set up the Kamado. There is very little info on the website. The one set up video is at high speed and does not go into to detail. The other video’s don’t play any sound on my iPAD, so no help there. On the day of the delivery I was sent a set up link, the instructions are next to useless. I spent hours on the internet going through a competitor product (Kamado Joe, which is identical in all but colour!) to work out what bit went where. On arrival after opening the boxes I found that the pizza stone had a chip in it. I reported this straight away, and got an immediate response and apology, and was told I would be sent a replacement. 3 weeks later I am still waiting for the replacement. I have had not response to the email I sent this time.

20 octobre 2021
Avis spontané
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Réponse de HOUSE OF BBQ INNOVATIONS

Dear Chris, You've had a good few months now with your Kamado+ and i'm pretty confident your very impressed and eaten some epic food.. Your review was clearly a little over the top at the time and left in spite due a little delay in dispatching the new baking stone. Your old baking stone had a minor chip and would have worked in exactly the same way as the replacement. We must of done something right for you to still order in the first place and I hope you can review your 3 star review.

Thank you
Sophie
Sales Manager.

Noté 5 sur 5 étoiles

Excellent company

Having been shopping for a kamado for a few years I came upon Grden on social media so preordered a Kamado+ large after significant research.

Delivery dates were clearly communicated from the outset, even with the current issues of sending goods from mainland UK to NI.

Order arrived on time with delivery updates clearly communicated. The build quality of the grill is fantastic, definitely on par with the more expensive rival brands.

Throughout the process of ordering both Christian and Sophie have responded quickly to emails, during normal hours and out of hours.

I could not recommend this company enough, having dealt with some larger bbq suppliers in the UK the service and quality of Grden has surpassed them significantly. Great company to deal with and will purchase more products from them.

12 octobre 2021
Noté 5 sur 5 étoiles

Best BBQ in town

Unbelievable bit of kit! Best purchase during lockdown without a doubt. Still getting to grips with it all and the sheer amount of gear you get with the Kamado+ (unbelievable). It makes you want to do proper cooks every single time.
Whilst I had to wait on occasions for delivery updates and got various different dates for delivery, service on the whole was pretty good, bearing in mind the issues they had with shipping.
I was in the market looking to buy a Kamado for a long time, and GRDEN Grills literally ticks every single box. Well done guys! 👏

12 octobre 2021

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