HOUSE OF BBQ INNOVATIONS Avis 

Rotisserie arrived promptly and have had a couple of opportunities to try it out now. Good quality, easy to use and so far, food has been great

Customer service can't be faulted i wish all companies were like this. I had a problem with with my order but was dealt with quickly and was delivered the next day absolutely brilliant

Great product, great customer service from Christian. Very well priced compared with other Kamados and very extensive list of accessories as standard. Highly recommended.

My order was sent to the wrong address, it was all sorted in the end and Grden® were very easy to communicate with. I must say that the pot itself is fantastic, I used it to make Chilli and the lid is handy to put a few potatoes on to cook. I would high recommend it to anyone looking for a Dutch Oven.

I ordered an item as part of an offer. The clause being that the stock wasn't available until a couple of weeks time. This however was in fine print, not the usual 'currently unavailable or out of stock' very clearly stated at purchase or clickthrough, and I still had the option for paying more for fast delivery despite the fact there was no stock. I questioned this on customer service chat and was met with poor attitude and was asked if I 'was winding them up' I expressed I was frustrated with the situation and that the design of the offer was misleading. I was met with a sarcastic 'Frustrated with a £10 pizza stone??' - really not the attitude that I expect from a professional company that has already taken my money. £10 or not I had already commited to a £60 overall bill and was enticed initially by the offer that misled me.

I was then fobbed off in chat and told to make all complaints to the usual 'Hello@' email address. I did this, nothing for a week, asked in chat and was told I had been responded to which I had not(no inbox or junk) I waited another week, they then told me my pizza stone could be delayed up to 4 weeks. This might have been out of their control but it's a strange approach to massively sell a product you don't even have and will now have many customers left waiting for 4 weeks to recieve.

I emailed twice again chasing my complaint and some explanation of the offer and poor web design and the attitude of the customer service assistant. Over two weeks later I just had a 'your complaints have been dealt with internally'. No outreach, no offer of good will and no explanation to myself as a paying customer, just an offer of a refund.

Very poor, not acceptable and will not be using this company again. I haven't had customer service like this for years and I am not one to complain for no reason. I have now gone local and spent a bit more money but had a lovely exchange and nothing but polite customer service.

- amendment, they have just refunded me and refunded my postage too. At least I got back what I had wasted. I have had several emails with someone after posting this review but don’t feel the need to change or remove this based on our exchange.

In response to the reply:

Interesting, also interesting how you tried to hide this from public view by trying to disprove my legitimacy as a customer. Unfortunately I have it all in black and white. If anyone would like to have a copy of my chat transcripts where i was polite despite the experience I’m more than happy to share. I asked you to point out several times where you felt I was rude and at what stage you thought your attitude was acceptable. You didn’t feel like showing me, therefore the only fake news is your trust pilot score. Absolutely embarrassing from you as a ‘reputable’ company.

With regards to my reviews, I’ll only review if it’s helpful, big positives and big negatives, unfortunately you were the latter. The positive reviews outweigh the negative. You can’t hide from that :)

Very easy ordering process with great customer service throughout to answer any questions I had; once I decided to pull the trigger on ordering it was a very quick turnaround and the white glove delivery was worth every penny (my garden is in the back of the house so would have been a nightmare for me).

The Grden grill itself is top quality when compared to the more 'famous' global brands...saying that what you get included in the price puts it far ahead in my opinion.

Looking forward to getting grilling and experimenting with different types of meat/veg and wood smoke...also the Grden Facebook community is second to none in regards to the support and info you can get.

There was a delay in postage as we’re eating for a complete order - but I explained why I needed an item and it was sent immediately!

Delivery super quick and products as akways from grdengrills are top quality 👍

Great communication throughout the order, and the delivery was first class. Only done one cook on it so far, but absolutely no complaints so far.

Nice quality as usual. Cheers guys

I’m extremely impressed, not only with quality of my new Kamado+ and all the kit that came within the bundle, but also with the transition from website lurker, to placing my order, followed by the speed of delivery.

After placing my order late in the evening I got a phone call from Christian the next morning to confirm my order details and arrange a delivery date to suit me… first class customer service right there.

Now that I’ve had my first cook up I just know my gasser isn’t going to get a looking during my outdoor cooking.

Very helpful, friendly, personal service. Good chat response. Can’t comment on product as not used yet but all seems to be great. Here’s to many well-cooked outdoor meals.

Quality products, great costumer service.

Start to finish the whole purchasing experience was excellent. The product is amazing and is fully featured from day one including many items that would cost options elsewhere.

Delivery was straightforward and while assembly required is minimal Christian stayed to take me through it and give me a head start.

Cooking on the Kamado+ is so much simpler and more consistent than other charcoal cooking experiences and is opening the door to a whole range of new food experiences to come.

Amazing customer service. After researching the Grden Kamado + for several weeks i took the plunge and jumped at the opportunity to buy a black edition when seeing a post on Instagram. Christian provided 1st class customer service and the BBQ was delivered to my patio before 9am two days later. He spent almost an hour chatting me through the bbq etc..... The build quality is great and enjoying my first few cooks already. cheers guys

Seamless process from ordering to delivery.

I purchased a kamado from grden but unfortunately due to circumstances had to cancel the day before delivery. The member of staff at grden was sympathetic and very professional the order was cancel with no fuss. When I am able I will be purchasing from them again.

Very happy - great product - nice people - makes awesome food 👍