By far the most professional and courteous banking establishment I’ve ever been inside of !!!.. the employees have been amazing and the loan officers were very friendly as well!!.. I can’t say enough... Voir plus
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Lisez les avis des autres
The entire process of transition from the Reno City Employees Credit Union (RCEFCU) has been easy to navigate. All employees have been outstanding to work with. Additionally, I am currently worki... Voir plus
GBFCU has always been entirely more professional and has higher integrity than most businesses in NV. That's not a high bar, but at least they're helping to raise it. My only complaint is that they do... Voir plus
recently very disappointed with our credit union of many years, we switched to Great Basin Federal Credit Union and have been thrilled to once again feel like we have a place of business where we are... Voir plus
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À propos de l'entreprise
- Caisse de crédit fédérale
- aussi dans
- Banque
- Conseil en investissement
- Prêteur hypothécaire
- Société de crédit et de prêt automobile
Écrit par l'entreprise
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org. Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Coordonnées de contact
9770 S Virginia Street, 89511, Reno, Etats-Unis
- 775.333.4228
- memberexperience@greatbasin.org
- greatbasin.org
4,6
Excellent
614 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Extremely friendly staff each and every…
Extremely friendly staff each and every time I have gone into the office, they really do treat you like family.
15 juillet 2025
Réponse de Great Basin Federal Credit Union
Thank you so much for sharing this! We love hearing that you feel like family when you come in—that’s exactly how we want every visit to feel. We appreciate you being a part of the Great Basin family!
Asst Branch Mgr Awesome Service!
Asst Branch Mgr, Mia Lyons, had helped me on a personal matter 1 yr ago, so went back this year as I wanted to start a timeshare certificate. She was professional, knowledgeable, and wanted to genuinely help. An asset to your Credit Union!
11 juillet 2025
Réponse de Great Basin Federal Credit Union
Thank you for coming back to see us again! We’re so happy to hear that Mia made such a positive impact both then and now. She truly cares about our members, and we’ll be sure to share your kind words with her. We’re grateful for your trust year after year!
Great service helped with everything…
Great service helped with everything that I needed
9 juillet 2025
Réponse de Great Basin Federal Credit Union
Awesome! Thanks for taking the time to share your feedback, Chad. We appreciate your membership!
Réponse de Great Basin Federal Credit Union
Thank you for your kind review and comments!
GBCU team in Sparks , NV are top notch!!
By far the most professional and courteous banking establishment I’ve ever been inside of !!!.. the employees have been amazing and the loan officers were very friendly as well!!.. I can’t say enough about how happy I am to have switched majority of my personal business finances over to GBCU accounts as of February 2025 !! Wish I would have done it decades ago !!.. thank you!
12 février 2025
Réponse de Great Basin Federal Credit Union
Wow, John! What an awesome review, thank you for sharing. I've already shared your comments with the entire team. We are grateful you've chosen Great Basin Federal Credit Union and look forward to providing you with knock-your-socks-off service for many more years to come. Thank you for your membership!
The service representatives are very…
The service representatives are very respectful and helpful. Great Basin Federal Credit Union offers great benefits, and hassle free banking. Would recommend anyone looking for a great bank, to give Great Basin a try.
10 janvier 2025
Réponse de Great Basin Federal Credit Union
Wow, Sean. Thank you so much for taking the time to share your feedback and rating. Our team really cares about our members and I'm so happy it shows. We appreciate your membership and your referral. :)
Best banking experience!
15 janvier 2025
Réponse de Great Basin Federal Credit Union
Awesome! Thanks for sharing. We appreciate that you'd take the time to do so, and are thrilled you've had great experiences. Thanks for being a member!
GB has always felt solid and welcoming
GB has always felt solid and welcoming, just more secure.
13 janvier 2025
Réponse de Great Basin Federal Credit Union
Thank you so much for taking the time to leave drop 5 stars and your wonderful feedback. We're grateful for your membership. :)
Always friendly & willing to help the…
Always friendly & willing to help the customer.
12 décembre 2024
Réponse de Great Basin Federal Credit Union
Thank you for your review and feedback. We could not be happier you've had great experiences. Thanks for your membership!
Friendly service
Everyone I met in person and talked to over the phone where very kind and talked me through the process step by step.
7 décembre 2024
Réponse de Great Basin Federal Credit Union
Thank you for sharing! You deserve nothing less. Thank you for choosing Great Basin!
Always excellent service!
8 novembre 2024
Réponse de Great Basin Federal Credit Union
Thank you, Judy! We really appreciate you choosing to be part of the Great Basin family.
Eneida Parra was the worst
Eneida Parra was the worst, 3rd visit to get things straightened out… she stood at counter and said that we didnt understand banking, and told us to return in 1 hour to talk to someone, that someone was her, she then wanted us to fill out paperwork and we would have to wait another hour … we got mad and left …. It was their mistake AND INSTEAD OF SAYING SO OR EVEN CALLING SHE SENT … email… showing corrections of where they took $ out of savings to pay car payment
It’s ok to make mistakes BUT not to own up to it after telling us we don’t understand is Wrong 😑 Roy and Cindy Callahan
8 novembre 2024
Réponse de Great Basin Federal Credit Union
Thank you for sharing your experience. We sincerely regret the frustration you encountered and understand how upsetting it must have been. While we strive to provide clear communication and excellent service, it seems we fell short of your expectations in this instance. We value your feedback and will use it to ensure better interactions in the future. If you'd like to discuss this further, please reach out—we're here to help.
My transaction was a simple one
My transaction was a simple one. Thr teller was pleasant, quick and efficient.
8 novembre 2024
The entire process of transition from…
The entire process of transition from the Reno City Employees Credit Union (RCEFCU) has been easy to navigate. All employees have been outstanding to work with.
Additionally, I am currently working abroad. Staff at the Sparks branch were able to solve a unique situation for me in an effort to make funds secure during my work abroad.
Lastly, my only criticism of GBFCU is the on again / off again availability of the bill pay system. Sometimes it works well, most of the time it does not. Perhaps that is because I am logging in from abroad, but it is problematic.
8 novembre 2024
Réponse de Great Basin Federal Credit Union
Wonderful! Thank you for taking the time to leave this review, and thank you for choosing Great Basin FCU.
Réponse de Great Basin Federal Credit Union
Thank you, June! I'm happy to hear you're getting 5-star service and that you find the mobile app easy to use. We really value your membership. Thank you.
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The check images are not appearing. Instead an error message pops up. Image not available at this time. Please try again later.
8 novembre 2024
Réponse de Great Basin Federal Credit Union
Thank you for sharing your experience with the mobile deposit. It's very frustrating when we cannot do what we need; I apologize for that. Please feel free to call me directly at 775-789-3109. I'd love to help troubleshoot the issue.
Worker who answered the telephone…
Worker who answered the telephone satisfactorily answered all my questions about GBFCU, as I transferred from RCEFCU.
8 novembre 2024
Réponse de Great Basin Federal Credit Union
Sweet! Thank you so much. I'm happy to hear you're getting the 5-star service we strive for. Thanks for your membership!
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