Greenby Avis 202

The migration of email data from Plusnet to Greenby has resulted in a degree of chaos for me. My account has been deluged with unsolicited mail and some messages that I have sent have not arrived at their destination. Currently it is not possible to block unwanted email using Greeby's web mail.

Greenby relies on a chat bot for its initial support responses and this sytem makes mistakes.

For all the years that I have used Plusnet email, I have now been subjected to this ill thought through project by Plusnet.

I am transferring my email activity to another provider.

I have had no end of problems since being migrated from plusnet - random mailboxes being created and the ongoing inability to send emails. Chatbot utterly useless and “escalation” never resolves the issue. Various SMTP settings tried for sending mail, nothing works. Obviously never did any rudimentary testing of how their email service would work with different devices and apps-amateur! Free for first 2 years then £15/yr - no thanks and why would I? When other better email providers are out there. It’s not my primary email, thankfully, so not a huge issue but annoying as my wife uses it and I need to wean her off it.

Update to previous reviews: Have not had any recent outages (Do I speak too soon?) BUT: Receiving a lot of spam email much of which contains links to malicious sites, phishing etc. Fortunately my security software is picking these up. Have checked my junk folder on Greenby and find it is filtering out bona fide emails, for instance from my energy supplier. I think PlusNet should take responsibility for these problems as they are the ones that farmed us out to a substandard company. I shall not be renewing my contract with PlusNet, unfortunately tied in for some months. Disgusting the way we have been treated. In the interim would advise ensure your antivirus and security software is good, check junk folder on Greenby server regularly.

Shockingly awful. We have spent nearly a week and £260 trying to rectify the mess caused by attempting to move our Plusnet emails to Greenby. Ended up having to get our IT engineer to carry out a factory reset on the computer as nothing worked. Consequently have lost umpteen contacts and information. Have now established a new Gmail account and have abandoned Greenby altogether.

Plusnet sent an email 12/5/25 to say migration to Greenby would start on 14/7/25 and Greenby would advise when complete. I did not hear from Greenby and I continued to receive emails in my Plusnet inbox until 21/4. I was told by Plusnet that my migration was completed on 10/3. I wasn't told of this I couldn't use the 30 day free trial and my emails are locked and held to ransom until I pay £15. This is extortion. I have used Greenby email complaint service but they are not interested and I must pay up or lose my emails. Unfortunately Resolver do not have Greenby or Enix (parent company) on their list. I have raised a ticket with Plusnet today. Unsurprisingly Greenby are not signed up to the Communications Ombudsman or CICAS but Plusnet are so I might try that route.

If I could no stars I would, email completely stoped when trying to resolve this I found the only contact was by the online help there advice switch my IPad off & reboot next check my email settings then re-download the app didn’t work when I asked for someone to talk to on the phone was told they would if the issue couldn’t be resolved but each time I contacted them to report nothing helped it was like a new contact so got nowhere the very worst company effectively no customer support at all

Horrendously bad company. My emails are completely log jammed now with spam emails and all attempts to block the senders fail apparently due to a failure in the Greenby system
Regardless of how many attempts to block them the following day is worse than previous. And trying to speak to a functioning human is as futile as attempts to block the spam emails. All previous assurances that historic emails woukd be transferred is another failed promise. What an utterly useless company Greenby has proven to be

Absolutely awful company. Terrible customer service. Their default position seems to be to say no to everything. Very unreasonable and unhelpful.

I am with the other reviewers. Moved from Plusnet to Greenby. Cannot send any emails. No customer service only AI replies which are no help at all. Cannot see any solution to the problem.

Forced to pay £15 to continue access until I can migrate everything to a new email provider. But can't pay by paypal as their service doesn't work. It looks like they force you to accept that they can store your details for recurring payments. Chat service is very slow.

since the migration from plusnet to greenby i have had no emails for two weeks

terrible "company" who have taken over Plusnet mailboxes and charging users a fee for it. Now locked out of our account with no access, no way to reset any passwords and zero ways to contact this company.

Just met with a wall of generic support articles, non of which offer any support with account access. No contact numbers, emails or anything. Very questionable organisation.

AVOID AT ALL COSTS!! DO NOT HAND OVER YOUR MONEY!!

It would be a very good idea if the CEO of PlusNet actually READ these reviews and took responsibility for dumping Greenby on the company's loyal customers. Just this morning it's taken ages trying to log in and the snail's-pace unreliability of this time-wasting 'service' needn't be described again.
PlusNet's well-intentioned call-handlers themselves usually advise moving to another service but anyone who's had a long-standing email address knows this is NOT easy. Whether it's PlusNet or BT who are ultimately responsible for the wretched mess, it needs fixing now.
EXTRA - Trust Pilot's emailed code for me to verify this review landed in my Junk folder!

Existing PlusNet users were advised that post-migration to Greenby their email service would continue for two years, after which an annual fee would be charged by Greenby. This was also the advice provided by Greenby. Like many others who have commented on Trustpilot, my own email (@plus.com address) unexpectedly stopped receiving messages (although it seems that it remained capable of sending messages). I took this up with the AI-generated "advisor" through the Greenby control panel and after some time was eventually put in touch with a human being, who told me that my account had been suspended because I hadn't paid the annual fee. I responded with details to prove that I didn't need to pay any fee until February 2028, whereupon my email service was reinstated. However, there are several days-worth of received messages which cannot be recovered. I'm not at all happy about this, and I suspect that this is the reason why so many people have complained about Greenby. The company has just failed to carry out the checks that it is supposed to. Calling it a company is a bit extreme though. The two individuals who are directors of the company are also involved in a number of similar schemes which purport to offer web-hosting and other IT-related "services". Their "offices" are nothing more than odd room rented at various industrial estates and they have no call centres that you can speak to. Their "office" addresses change frequently; I cannot believe that PlusNet (which has fantastic customer service) has handed over its email handling to Greenby. I think that the best thing anybody can do is find another, reliable and honest email provider and gradually change over to it. The lack of any form of UK-based, human customer support and the lack of a permanent and accessible UK office makes me think that Greenby/Enix will just evaporate when the two "directors" have made their money and decide to flee the country. Greenby (and in all likelihood the other "services" provided under the Enix Ltd. umbrella) is best avoided. Of course, if either of the directors would like to get in touch to explain things I'm sure we would all welcome it!

I cannot access my email account, I keep being informed my password is incorrect. Greenby seem to specialise in not being contactable. Plusnet moved their email service to Greenby and it is completely useless. I cannot find any contact numbers or email addresses. I don't need this rubbish and will not longer use it.

Often unable to log on to my email, frequent time-out errors and when I can log on it takes a ridiculous time. Paid £15 for my first year with Greenby, but unless the service improves I shan't be renewing.

Time and time again this damn email company everyone at Plusnet was FORCED to go with has been nothing but problem after problem, 3 days ago I could not get my mails and now today I again cannot get my emails plus I am getting requests to change my password !! How the hell did this company manage to take over Plusnet email service? Well of course we all know it was pressured by BT to do so

The amount of junk emails received is unbelievable , Today 285 received. Plusnet really let us down using Greenby as new provider for emails

This is the worst email provider I’ve ever come across. What PlusNet were thinking when they dumped their customers with this company to provide email services beggars belief. I spent a good two hours testing my outlook desktop app before discovering that mail is not even reaching my webmail account so there’s no mail to fetch in the first place. Total shambles and to cap it all Greenby are expecting their customers to start paying for this shambles of a service after the free grace period. Whoever owns controls this company needs to get a grip.

Ultra slow, don't trust for 2 level authentication when it takes hours to display new e-mail codes that only last 10 minutes. Also stopped talking to "new" outlook so now can only view in web browser.

I just don't trust this service, when they go bankrupt who will be liable for their shit service and any losses.

Time to migrate.....