Greenby Avis 202

Why Plusnet chose this company to migrate email services to is a mystery. It’s done for Plusnet’s reputation. Whole file boxes go missing, my Sent box has disappeared, deleted messages keep coming back etc, etc Avoid under all circumstances.

Greenby email is utter crap, I have had nothing but problems since they took over Plusnet email. I have spent hours trying to put things right but still the problems keep coming. I am locked out of web mail even though my sign in worked last time, if I could give it no stars I would. The trouble is it's major hassle to move to another provider, it all worked perfectly until greenby got their hands on it.

I have been with Greenby for less than 2 months and have had nothing but problems. I didn't have a problem with Force9, or PlusNet who took over from them, in 25 years. How could such a reliable service go so wrong. Shame on Plusnet for poor due diligence for their customers.

Same as everyone else, credentials that change themselves automatically, inability to connect to their servers for more than a day without dropouts, meaningless or irrelevant responses by customer service agents (including a generic "you need to change your password" to each problem) and worst of all, an utter inability to accept that there actually is a problem. The Customer is King ? yeah right !

Migrated from Plusnet a month ago, apparently successfully, but today all our mailboxes disappeared from my Greenby account webpage - definitely looks like a problem at their end. Tried to report the fault using their chatbox which transferred me to a page to enter my credit card details to subscribe to "JustAnswer", which I certainly don't want. This has to be a scam? This looks like an awful company to have to deal with.

Yet another server outage. Can't wait for them to start sending out notifications they want to start charging for hosting my email address. Not a penny of mine will they get.

a nightmare!!!!!!!!! bad connection with customers infact none and cant get aemail through im leaving plusnet what have you done !!!!!!!!! been leftsince13 fwb 26

This company who have taken over email from Plusnet has misssold their email service to me and it is impossible to contact them to terminate the service.
Beware of this company.

My email service has been transferred to Greenby from Plusnet. Plusnet provided a reliable service. Greenby does not. Mail is repeatedly marked as junk - marking mail as 'not junk' seems to make no difference - the next piece of mail from the same address still ends up as junk. Service has been intermittent. The most ludicrous thing is that Greenby plan to charge £15 a year for this lamentable service. Do they not know that much better email providers supply their service for free?

Yes, Greenby is awful. Can receive, but sending emails don't arrive.
For Mac users, is their iCloud service a good alternative ?

RUBBISH! If I could give it Zero stars I would. Thanks Plusnet for moving your loyal customers to such a pile of rubbish that is Greenby. Numerous issues - it won't log on using my usual password, then it will. No phone number for the company. No responses from its so-called live chat. Will be moving to a different email provider as soon as I can organise it and will probably move to a different broadband provider as well, just to spite Plusnet. Trading Standards needs to investigate this whole matter. TRULY SHOCKING!!

After 27 years with Force9 (Plusnet) I was migrated to Greenby. The initial couple of weeks were awful but then improved but now they are back to awful again.
I'm still waiting for responses to my tickets regarding missing sent and forwarded mail.
A couple of days ago after not being able to log in to my account a helpful human at Plusnet managed after a few attempts to send me a code to reset my password. Today it is back to square one.
I think that it is finally time to call it a day and switch to my back up with Gmail.

Absolute garbage!

Email provider moved from Plusnet to this shower....

Email server regularly (daily) stops working, emails not coming through for hours at a time.

Plusnet no longer want to hear about email problems, and Greenby don't respond to 'tickets' that are raised.

Absolute b***dy shambles of a company. Email and webmail persistently disappearing/going down no human support only an AI bot that shows scant sign of any intelligence at all. SHAME on PLusnet for leaving loyal customers to this wholly unsatifactory email provider, or rather NON provider!

No customer service. Constant failure in service. Worst company I have ever been involved in and I was forced to it through plusnet.

Absolute rubbish service from greenby, no email service from plusnet migration, get it sorted.

Dreadful. On logging in, I always get "Whoops! Something went wrong" but it doesn't say what went wrong. PlusNet hailed it as a super duper system, but the fact is that it's slow and it's clunky, and it has the look and feel of legacy software. On right-clicking an item of mail, it displays a menu of options - sometimes it holds and you can select an option but sometimes it doesn't and you can't. Now, the ultimate has happened. All my mailboxes have disappeared. They're working to resolve it right now. I've had a PlusNet email address for years - decades, come to think of it - and I use it for a myriad of things; it would be a Herculean task to change my email address for everything, but I'm seriously considering doing just that.

Thinking of moving from plusnet,since they moved us to greenby,as its not fit for purpose

I was unexpectedly migrated to Greenby. For days, I had no emails at all. My old email provider, Plusnet told me to contact Greenby but the only way is to open a ticket which Greenby then ignored, sometimes for days. Eventually, they told me to delete my Outlook User ID and then rejoin. I did this and suddenly, new emails worked, but all my folders and contacts were missing. Greenby can't restore them and now says they must 'local' folders. But they never said anything about backing up my local folders. This is their fault but they won't even own the problem.

Absolute rubbish support - Asked to close account 8 days ago and advised by AI bot that ticket is in a queue. For 8 days ???? Only 1 star because I can't give zero. What was Plusnet thinking when they transferred email to Greenby ?

Reading other reviews ,mostly negative, I think they were lucky. In the migration process my plusnet email client disappeared from my iphone along with 30 or more mail box/folders. I have spent several hours tyring without any success to retreive them. Greenby simply either cannot help or cant be bothered. Ticket numbers are useless even when I get an "agent" on the chat they simply leave the chat when things prove too difficult. I have tried the complaints but have basically been told to " manage my expectations" . Does any one know how to get these people to pick up a phone and call one of their customers. At the moment I feel abandoned and have had no access to plusnet email on my iphone for over 2 weeks I am at my wits end. I cannot give a single date for this experience it has been going on for over a week now. I have had 3 "Ticket" numbers none of any help and am unable to get back to any of them. Agent Sajith has left me hanging on 2 occassions so good luck if he comes on your chat>