Green Elf Trees Avis 

204
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I have put in an order and contacted them using the info email address as well as the live chat to find out when the tree would be delivered. (ordered in Sept and still no response in November), also... Voir plus

Noté 5 sur 5 étoiles

Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christm... Voir plus

Noté 5 sur 5 étoiles

I ordered my Christmas tree from Green Elf Trees last year and loved the experience, so I’ve just placed my order for this year! Living in central London without a car makes getting a tree a challenge... Voir plus

Noté 5 sur 5 étoiles

Service and communication was great. E-mail were very clear with up to date information regarding delivery time and date. We werd impressed with the speed ly delivery which took less tjan 24 hrs from.... Voir plus


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

204 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,5

Tous les avis

(204)

36 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service, nice trees.

I was able to make an order for a tree to be delivered in just few days. Although after a day I received an email saying my order was cancelled because there was a technical glitch that allowed me to order outside of London area. However, to their credit after a little bit of time I got another message asking if I’m still willing for the tree to be delivered and they did bring it, so great for me!

4 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolute perfection

Absolute perfection! Super friendly team, free tree delivered to our charity [how lovely is that?!], and really helpful updates before, leading up to, and on the day of the delivery! Genuinely couldn't think of any way to improve the service from Green Elf Trees!

4 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Thoroughly recommend

Great tree, excellent customer service. We love our Green Elf Tree every year snd it is so much less hassle than getting one locally - plus love the idea of our pot grown tree continuing on after our Christmas!

5 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful sustainable tree

Our first year „renting“ a sustainable tree, so we weren’t sure what to expect as you don’t get to choose the tree. The tree is absolutely gorgeous and delivery and customer service have been great! We‘ll definitely order again next year.

5 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Green Elf to the rescue!

We ordered a tree from The Nordmann and it turned out to be a Christmas SCAM!!! Merry Xmas to them too!!!!!!!
So, we wisely went straight to Green Elf (which we should have done in the first place), ordered a 5 1/2 footer, and whithin two days we had it.
Well done Green Elf and a sincere Merry Christmas.

12 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Lovely tree and great delivery

Delivery was a dream and the delivery man kindly put the tree exactly where I needed it. I got a potted tree and it was full and beautiful. I’d definitely recommend!

5 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Green Elf Trees

Another year with a great 'foster' tree and excellent service from Green Elf. The delivery with the prior message giving a time slot and using track pod is ideal for where I live because there's very little parking available. The collection service is also good, I like the sustainability this offers.

6 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

A perfect tree & delivery!

This is our first time using Green Elf Trees and we couldn’t be happier. I was a bit nervous as I love picking our tree and am a bit fussy, but the tree they delivered is perfect. We opted for a 6-7ft tree and it’s definitely closer to 7ft and so beautiful. They sent a time slot and came right on time. I have a very happy 3 year old. Thank you Green Elf Trees, we will definitely be back next year.

6 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

We have placed orders for three consecutive years and have consistently received excellent service. The booking and purchasing process is incredibly straightforward, delivery is prompt and reliably tracked, and the tree itself always arrives in beautiful, thriving condition.

1 décembre 2025
Avis spontané
Logo de Green Elf Trees

Réponse de Green Elf Trees

Thanks Kate! Have a great christmas period!

Noté 1 sur 5 étoiles

Order cancelled half an hour before delivery

Happy with the process of purchasing a tree and the seemingly quick delivery timescale of delivery (next day). Today we were eagerly awaiting the arrival and tracking accordingly with the link provided. Half an hour before the latest arrival time, I was informed that the order had been cancelled due to the tree not being in the van. This is simply not good enough when you pay a premium for the tree and delivery. I had to contend with a disappointed 4 year old and am now left with limited options that meet the ecologically friendly brief.
Thanks but no thanks.

29 novembre 2025
Avis spontané
Logo de Green Elf Trees

Réponse de Green Elf Trees

Hi Jenna, I've reached out to you directly because this is unacceptable.

Will see what else we can do to help as it's not good enough.

Thanks,
matt

Noté 1 sur 5 étoiles

This was the third year in a row I…

This was the third year in a row I ordered my tree here but it will be my last. The first tree they delivered was so thin and misshapen I had to request a replacement. The second one that was delivered was a foot smaller than I paid for. Both times customer service said they didn’t know how that could happen. Incredibly disappointed and I will not order a tree from them ever again.

25 novembre 2025
Avis spontané
Logo de Green Elf Trees

Réponse de Green Elf Trees

Hi Marc,

First, as the company founder i'm extremely sorry for your experience. As per my text message to you, it would be great if i had an opportunity to speak to you and see how else we can make this right.

Apologies again,
Matt

Noté 5 sur 5 étoiles

Beautiful tree

Beautiful tree, exactly same as appears on website. Lovely delivery guy who took his time to set it up properly. Very happy :)

27 novembre 2025
Avis spontané
Logo de Green Elf Trees

Réponse de Green Elf Trees

Thanks Alexandra!! Merry Christmas

Noté 5 sur 5 étoiles

Amazing Christmas Tree

Amazing Christmas Tree, smooth delivery, delivery gentleman very helpful. Thank you so much.

27 novembre 2025
Avis spontané
Logo de Green Elf Trees

Réponse de Green Elf Trees

Thanks Angie! Hope you have a great Christmas period

Noté 5 sur 5 étoiles

Great eco-friendly option for Christmas

Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christmas. Delivery/pick-up is smooth and the team is very responsive and helpful. This is our third year ordering from them, and they never disappoint.

21 novembre 2025
Avis spontané

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