Greenhous Avis 

Everyone was very helpful with my purchase and resolving the issue I had afterwards.

I was well looked after arriving having done most of the discussions by phone.
The price of the car was classed as good on Auto Trader and my part exchange was good.
As I live just over 2 hours from Shrewsbury I was pleased it was a smooth changeover

Professional, welcoming service. I was kept informed during my service.

Exceptional service from Carl made the process of buying a car a pleasant one

As usual, excellent service. Easy to make appointments, always very helpful and pleasant to talk to. Service and MOT completed with no issues and completed on time.

Very helpful service team

Efficient, professional, kind & courteous service.
Thoroughly recommend.

Dear Lumen Automotive Team (part of Greenhous)

I am writing to share my experience with the recent purchase of my BMW M4, which I bought through your dealership in February 2025. I hope this feedback is taken constructively, as it reflects both the positives and areas where I believe your customer service could be improved.

From the outset, I dealt directly with Ben throughout the sales process. If I were to rate the communication and customer handling during this period, I would give it a 5 out of 10. Unfortunately, I found myself having to chase updates and information rather than being proactively kept in the loop as a buyer.

For example, we had agreed on a collection date, and I arranged a trip to your location — which is a five-hour drive for me. Only then did I receive a message from Ben saying the wheels needed refurbishing and the collection would have to be delayed. This suggested a lack of prior inspection and understanding of the car’s condition, which was disappointing given the significance of the purchase.

In June 2025, I encountered a serious issue with the car — a drivetrain fault and a gearbox malfunction that prevented me from engaging Park (P). The following day, I contacted a BMW main dealer and also reached out to Ben via message. I explained the issue thoroughly, supported it with photos and videos, and detailed the booking I had made with BMW. Despite this effort to communicate clearly, I received no guidance or response regarding the next steps.

While I understand that the warranty provided was for 3 months, and that this period had lapsed, I purchased the vehicle using finance arranged directly through Lumen’s finance partners. Given that the issue arose within six months of purchase, I believe I still hold certain rights under consumer protection laws if the car is deemed not fit for purpose.

However, this feedback is not about warranty disputes or assigning fault regarding the vehicle. My intention is to highlight the level of customer service and after-sales support I received — or rather, did not receive — following my purchase.

This was a £50,000 investment, not a budget purchase. At a minimum, I would have expected a courteous and professional reply — even if it was simply to explain that Lumen could not assist further, with a clear rationale. That level of transparency would have been appreciated and respected.

In conclusion, while the vehicle itself may be of high quality, the lack of communication and post-sale support has left me extremely disappointed. I will not be returning as a customer, as I believe effective communication is essential — especially with high-value purchases like this.

From start to finish, everything with our purchase was simple and straightforward. Carl was fantastic and true to his word (he even picked us up from the train station). First class service.

Helpful, friendly and efficient.

Tom was friendly, affable, and very knowledgeable.

Always helpful and polite. Service carried out to high standard

Dean and Mike at the Shrewsbury branch are a credit to the company, their knowledge & patient helpful approach gave us the opportunity to make a purchase that fitted our needs thankyou 😀

AVOID GREENHAUS**AVOID GREENHAUS.I PUCHASED A TRADE VEHICLE FROM GREENHAUS. I WAS TOLD IT WAS MECHANICALLY OK. DROVE FOR 6 HOURS ROUND TRIP FROM WATFORD TO SHREWSBURY & BACK TO COLLECT THIS CAR. WITHIN 10 MINUTES OF INSPECTION IT WAS BLOWING OUT STEAM BECAUSE OF A SERIOUS OVERHEATING PROBLEM. GREENHAUS COULD HAVE BEEN TRUTHFULL & SAVED MUCH TIME & MONEY BY BEING STRAIGHT & HONEST. WHAT AN AVOIDABLE WASTE OF TIME & MONEY. I WILL NOT BE BUYING ANY MORE CARS FROM GREENHAUS.

I recently ordered a new car through Octopus Leasing and received excellent five-star service throughout the process—until it came to the delivery, which was an entirely different experience.
The vehicle was scheduled for delivery by Greenhous Group Shrewsbury on July 18th; however, the delivery was cancelled at the last minute. I was subsequently informed that this was due to the Pre-Delivery Inspection (PDI) being completed only the day before, during which a fault with the air conditioning system was identified.
The delivery was finally completed a week later, but the vehicle arrived in a condition that suggested it had just come off the Boat—unclean and clearly not detailed. I ended up spending the entire Saturday, nearly eight hours, trying to bring it to an acceptable appearance, as the grime was deeply embedded in several areas. The experience was both frustrating and disappointing.
I asked the delivery driver to record the condition of the vehicle on the PDI form but later found out that no such note was made.
While Octopus Leasing provided great service, my experience with Greenhous Group Shrewsbury fell well short of expectations.

Very helpful and friendly staff!!
Especially to Karl who went above and beyond, definitely recommend Greenhous to anyone wanting to buy a New/used car 🚘

Clare without an I saved the day. the score would have been a lot lower if she hadn’t done her job and others so well. She mopped up for others and was honest in her position in the branch. Hopefully Andy Evans will for fill his obligations.

Had a video of the underside of the car with clear commentary. Price was OK. Friendly and informative staff, as usual.