There is no proper contact number to reach out with an office person deals customer service. Also doesn't have the option to pay the PCN by the customers itself after returning the vehicle.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service. Medhi helped resolve a problem at the last minute and went above and beyond to find a solution. We really appreciate his efforts, professionalism and approach to safety.... Voir plus
L'entreprise a répondu
Do not rent from this car rental company!! I rented a vehicle from Green Motion Manchester Airport and returned it to their branch. Green Motion subsequently alleged damage to the fron... Voir plus
L'entreprise a répondu
Excelente atendimento: rápido e eficaz. Veiculo de acordo com a reserva (Económico). Permite a extensão da reserva sem dificuldade e entrega/devolução igualmente rápida.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Green Motion operates a car hire desk serving Manchester Airport (MAN), based at 3000 Aviator Way, Manchester, M22 5TG. The branch provides vehicles to travellers arriving at or departing from the airport's terminals. On arrival, call the branch to arrange shuttle pickup, then wait for the recorded information before you are connected to the driver to request collection. From Terminal 1, wait at bus stop E; from Terminal 2, use bus stop H; and from Terminal 3, wait at bus stop C. Desk opening hours (local time): every day 07:00–22:00, including public holidays.
Why rent with Green Motion
Écrit par l'entreprise
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Coordonnées de contact
3000 Aviator Way, M22 5TG, Manchester, Royaume-Uni
- 0161 260 0420
10% off when you book direct
3,9
Bien
22 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Consigliato
Servizio veloce, preciso, gentile e auto nuova conforme a quanto prenotato.
15 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great prices, friendly staff
Great prices, good car choices and friendly staff. Not pushy like other companies
26 août 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We are pleased you liked the prices and choice of cars at Manchester Airport and found the staff friendly without feeling pressured. We appreciate your feedback. The Green Motion team
I will continue patronising Green…
I will continue patronising Green motion.i am always happy with their service.Best car.well professional staff.
15 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for continuing to choose Green Motion. We’re pleased you’re happy with the cars and the professional service from the team.
Very reasonable rates
Very reasonable rates, friendly, helpful service, great selection of cars. Highly recommended!!
13 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for recommending us. We’re pleased you found the rates reasonable, the selection good, and the team friendly and helpful.
Excelente atendimento
Excelente atendimento: rápido e eficaz. Veiculo de acordo com a reserva (Económico). Permite a extensão da reserva sem dificuldade e entrega/devolução igualmente rápida.
13 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Muito obrigado pela sua avaliação. Ficamos contentes por saber que o atendimento, o veículo e a extensão da reserva corresponderam às suas expectativas, e que a recolha e a devolução foram rápidas.
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re pleased everyone on the Manchester team provided great customer service.
Excellent customer service
Excellent customer service.
Medhi helped resolve a problem at the last minute and went above and beyond to find a solution. We really appreciate his efforts, professionalism and approach to safety.
Car was immaculate and drove well
2 octobre 2026
Avis spontané
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for recognising Medhi’s help. We’re glad he handled the last-minute problem professionally and with attention to safety, and that you were pleased with the car.
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Hi Finn,
Thank you for your five-star review.
Please accept our apologies for the duplicate request.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
We understand that you do not want further review requests. We have noted your feedback, although we cannot change invitation settings from this public reply. Please contact ics@cs.greenmotion.com privately with the email address receiving them so customer services can locate the invitations and advise on stopping them.
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the Manchester pickup was punctual and the team welcomed you warmly.
Good value car hire
Efficient airport pick up and drop off service, upgraded to a bigger car at no extra cost. Friendly staff, highly recommend.
11 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We are pleased the airport transfers were efficient, the team was friendly and the larger car worked well for you. We appreciate your recommendation.
Quick turn around with very little…
Quick turn around with very little waiting. Great car!
13 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Hi Dan Wilton,
Thank you for your five-star review. We are delighted to hear that you experienced a prompt service with minimal wait time and enjoyed driving your rental vehicle. We look forward to welcoming you back again soon.
Kind regards,
Green Motion International
Fast and clear and reliable customer…
Fast and clear and reliable customer service. Everything was explained well. I rent a car before and I will do it again next year.
13 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for renting with us again. We’re glad the Manchester team explained everything clearly and provided fast, reliable service. We look forward to seeing you next year.
Disappointing experience with Green Motion Manchester Airport – £567 damage charge
Do not rent from this car rental company!!
I rented a vehicle from Green Motion Manchester Airport and returned it to their branch.
Green Motion subsequently alleged damage to the front bumper and charged me £567. However, their inspection was not recorded until almost 45 hours after the vehicle was returned, despite the branch operating seven days a week.
I also have photographs taken at drop-off in which the conspicuous scuffing shown in Green Motion's later photograph is not identifiable.
My actual journey was approximately 150 miles, yet Green Motion's paperwork records 879 miles. I have requested an explanation for this significant discrepancy, but none was communicated!
I have formally disputed the charge and requested the inspection, vehicle movement and mileage records, but all my correspondences have been ignored to date.
My concern is that I have been charged for damage without satisfactory evidence establishing that it occurred while the vehicle was in my possession.
I would not advise anyone to rent from this rental company.
19 septembre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
We understand that you dispute the £567 bumper charge and have asked for an explanation of the inspection timing, vehicle movement and mileage figures. Those records need to be compared with your drop-off photographs before we can comment on the charge. As you say you have already written without a response, please forward your existing correspondence and case reference privately to ics@cs.greenmotion.com so central customer services can locate the dispute, review the records and reply.
Very disappointing experience with…
Very disappointing experience with Green Motion Manchester Airport.
We were charged £686 for alleged damage that we deny causing. The car was supplied completely dirty car inside and out, that had no petrol ,washer bottle empt in a poorly dark lit underground car park, making it impossible to see existing scratches . No damage was brought to our attention during the return inspection. The damage section was blank when the return document was signed, but a scratch was subsequently recorded after they had washed to car .
I personally delivered our dispute letter to the office and also emailed it. A man who identified himself as the manager’s brother apologised and promised immediate contact from the manager. We have received no response whatsoever, and attempts to reach someone by telephone have been unsuccessful.
Payment was subsequently taken despite our dispute. We have now disputed the charge with HSBC and escalated the complaint to UK head office.
We expect a formal response and a fair investigation
16 septembre 2026
Avis spontané
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
We understand that you dispute the £686 damage charge and the sequence of the return inspection, and that your letter and emails have not received the response you expected. We cannot determine the vehicle’s condition or the basis of the charge from this review. As you say the matter has been escalated to UK head office and your bank, please forward your existing case reference and correspondence privately to ics@cs.greenmotion.com so central customer services can locate the case, review the collection and return records, and respond.
The man at the check-in was very kind…
The man at the check-in was very kind with us and rapidly solved an issue.
9 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad our Manchester colleague was kind and resolved the issue quickly at check-in.
Fantastic super friendly team
Fantastic super friendly team, made the whole process easy. Easy to book online and very competitive pricing.
12 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the Manchester team made the rental easy and that you found the online booking simple and the price competitive.
Messy pick up and drop off
Messy pick up and drop off - could not find the office. Also much confusion at drop off - no one knew where to drop the keys. Went to the office - told to go back to the car. Went to the car - told to go back to the office.
Also - why wait 12 months before asking for a review???
But the car was ok.
13 octobre 2025
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for the balanced feedback. We’re glad the car itself was fine. The difficulty finding the Manchester office and the conflicting key-return directions made pickup and drop-off harder than they should have been. We also hear your question about why the review invitation came a year later.
Team were top drawer helpful..
Team were top drawer helpful... pleasure to deal with and i will return to deal with again
12 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the Manchester team was so helpful and a pleasure to deal with. We appreciate your intention to return.
There is no proper contact number to…
There is no proper contact number to reach out with an office person deals customer service. Also doesn't have the option to pay the PCN by the customers itself after returning the vehicle.
12 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion Manchester Airport
We’re sorry you found it difficult to reach someone at the Manchester office and could not pay the PCN directly after returning the vehicle. We understand why clearer contact and payment options would help. Thank you for raising both points.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.