Ordered XS tracksuit with shorts and tee shirt for my son’s birthday. Slight mix up when delivered they had sent medium shorts and tracksuit bottoms. Once I emailed GRIID they responded straight away... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Edited as after two washes brabd name fell off and clothing went down hill very fast havent purchased since ... extremely fast delivery sizing is small fit glad I sized up the quality is very goo... Voir plus
Irish company Great fitting well made tracksuits. I bought two as they were on sale. Both great value for money. The brand definitely stands out among the rest. Swift delivery. So overall I w... Voir plus
Can't believe how fast the delivery was ,ordered the tracksuit 12.30pm on the Thursday was at my house for 10am next day & didn't pay for next day delivery. Fantastic service!!!! Brilliant quality... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
GRIID has a wide range of cutting edge sportswear & lifestyle clothing. From Men's Tops, Bottoms, Jackets, Tracksuits, Coats built for the pinnacle of performance.
Coordonnées de contact
4,6
Excellent
215 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Not great
Very small sizes so had to return which isn't easy ...have to email them to confirm a return then have to return to Ireland cost £15 and its been there since the 11th of December and still NO refund
Tried to email but no reply 😕
11 décembre 2024
Avis spontané
Réponse de GRIID
Dear LouLou,
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to address your concerns and assist you in resolving this matter as quickly as possible.
Firstly, we understand that return shipping costs can be frustrating; however, as your order was placed from Ireland, returns must be sent to our Ireland facility. To clarify, all returns should be processed through our Returns Portal—not via email. If you’ve already returned your item, we kindly ask you to provide your tracking number so we can locate your return and proceed with the refund promptly.
We strive to provide timely responses and support, so if you haven’t heard back yet, please double-check that your return request was submitted via the portal and include your tracking details in any follow-up communication.
We value your experience and are here to help resolve this for you. Please don’t hesitate to get in touch with us directly via https://griidofficial.com/apps/GRIID-RETURNS/ or by reaching out to our support team.
Thank you for your patience and understanding.
Best regards,
The GRIID Team
Super service
Super service. Good quality product, speedy delivery. Will order again. Order on 22nd December for last minute Christmas gift received it on 24th.
22 décembre 2024
Avis spontané
Great product and efficient…
Great product and efficient postage/delivery times. I'm impressed thank you
21 décembre 2024
Avis spontané
If I could give 10 stars I would !
Amazing to deal with!!
I’ve bought 4 tracksuits off these now for my dad and he is obsessed with them won’t wear any other tracksuit, said they fit so well and always gets compliments in the gym or out and about! The nicest people to deal with reply's back really quick and never leaves me waiting around on a reply back! Bought the new jacket that’s only launched today I think could be wrong and shorts and had it delivered to me door within a few hours!! I avoid the likes of JD because they have either no sizes in anything or their delivery/returns is brutal!! Thank you again for always looking after me my da be delighted seeing a Griid bag under the tree again! Happy Christmas to you all have a good one, looking forward to buying more bits off use in 2025 can’t wait to see what’s to come !!
23 décembre 2024
Avis spontané
Great product delivery on time for…
Great product delivery on time for Christmas as promised .
22 décembre 2024
Avis spontané
Impressed
First time ordering from GRID.. My Son was very happy as was i with the tracksuit. Seems to be popular with the teenagers. I would order again Quality is very good but Delivery was bit long. Although alot of posts were held up after the Storm. Could have been that. Overall it's a Yes from me.
19 décembre 2024
Avis spontané
Tracksuit great
Tracksuit great. Communication good but delivery DPD terrible, just dumped the order on the doorsteps with nobody home for all any everyone to see.You should seriously think about using a different delivery company. Will not use again because of this
19 décembre 2024
Avis spontané
Easy order process
Easy order process. Delivery within 4 working days in the busy Xmas season. What I ordered is a present so can’t comment on the clothes just yet
11 décembre 2024
Avis spontané
Terrible place
I ordered from this website twice for my sons I would not recommend it to anyone. The first time I ordered they sent me the wrong bottoms then ignored my email. I then ordered another tracksuit for my son as he was persistent on getting one from there as all his friends did but they a week after I had bought the tracksuit they canceled my order because of a miscount. This left me and my son very disappointed so I don’t recommend ordering from here
30 octobre 2024
Avis spontané
Réponse de GRIID
Hi Customer,
Thank you for sharing your experience with us. We’re truly sorry for any frustration caused and want to make things right.
We’ve reviewed your account and can only find one order. If there’s another order you placed that we may have missed, please reach out to our customer service team at info@griidofficial.com, and we’ll do our best to locate it and assist you further.
We apologise for the oversight regarding the item’s stock availability. Unfortunately, there was an error in our inventory system, leading to the item showing as available when it was out of stock. We understand how disappointing this must have been, and we’re actively working to prevent this from happening again.
We do not want to lose you as a customer and want to show you GRIID is a brand worth recommending please reach out to get a unique discount code off your next order.
Your satisfaction is important to us, and we appreciate your patience as we address this. Please don’t hesitate to get in touch so we can resolve this to your satisfaction.
Thanks
Luke
GRIID Team
Customer service 100%
Ordered a jacket for my son and he preferred a different colour..I emailed Griid who responded immediately with a step by step process for returns..Item returned and exchanged so quickly..Customer service was 100%..Quality of the product is excellent..Will definitely be ordering more items.
30 octobre 2024
Avis spontané
Ordered a jacket last month never…
Ordered a jacket last month never received email to say when it will be delivered or anything never received the jacket
27 octobre 2024
Avis spontané
Réponse de GRIID
Hi Consumer,
Thank you for reaching out, and we're sorry to hear about the concern. We understand how important it is to stay informed about your order's status, and we apologise for any confusion.
As noted on the product page, your order is a pre-order item with a scheduled shipping date of November 1, 2024. This is why no delivery information has been shared yet; we’ll be sending updates as we approach the dispatch date.
Please rest assured that once your order ships, you’ll receive tracking information to keep you updated every step of the way. If you have any further questions, feel free to reach out—we’re here to help!
We kindly request you take this review down as it is clearly a mix up and we pride ourselves on making great products with fast delivery and exceptional customer and don't want this tarnished by a small misunderstanding.
Thank you for your patience and understanding.
Best regards,
Luke
GRIID Team
Ordered for the 1st time off this site…
Ordered for the 1st time off this site for my sons .
Items arrived very quickly and were exactly how they looked on the well laid out website
Many thanks
18 octobre 2024
Avis spontané
Very fast delivery
Very fast delivery. Good quality clothes . Will order from here again.
30 septembre 2024
Ordered late in the evening
Ordered late in the evening, delivered the next day (in Ireland)
Nice quality and reasonable price
11 septembre 2024
Avis spontané
Perfect size perfect fitting and…
Perfect size perfect fitting and excellent updates on teacking
9 septembre 2024
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.