Grillrescue Avis 

Shipping was supposed to be 2 to 3 days. After 17 days, it still hadn't shipped.
We couldn't get ahold of customer service.
We sent them an email to cancel the order, they said that we would have to return it and pay for return shipping and send them the shipping number so they can track it. . They ignored the part about cancelling it.
Of course we can't ship it back because they haven't shipped it themselves.
A shame, we were looking forward to trying this out and it would be great for our Blackstone.

Haven’t received product or refund and I ordered May 10th,

Paid and no info on my order. Hard to make contact with customer service. Still haven’t received my order.

This company, cannot be reached, you cannot track your package. THERE IS NO WAY TO SPEAK WITH ANYONE OR ASK A QUESTION. DO NOT ORDER FROM GRILL RESCUE. WHEN YOU SEND SOMETHING TO THE HELP DESK THEY SEND YOU AN ARTICLE ON HOW TO WASH YOUR BRUSHES. AND THEY CHARGED ME $50.00 more than what is on line. the number that i found to call goes to black market something. total scam.

Zero customer service - stole my money (charged my card) and still have not shipped my order(9 days). They have no customer service, will not answer emails or messages.

I would have given them 2.5 if it was possible. The grill brush was a disappointing failure. They offered me to return it but I never got around to it. However, I use a wood bulk charcoal grill. Using a meat thermometer close to those coals is difficult with work gloves. The grill rescue gloves are a resounding success there! That is the product that gives me a 50/50 opinion of their products.

Haven’t received my order been almost a month I send texts all I get is were looking into it

Awful service.

I order a grill rescue brush a few weeks ago and it still hasn't been shipped. I've had multiple emails with their support and all I get is BLA BLA BLA they'll let me know when it ships. I went with them because of their donation to fire departments but I need this for the summer and the clock is ticking. SO I've now told them to cancel

I ordered $120 worth of grill equipment on June 18th 2026 and it was to be delivered on the 26th of June. Today's date is July 14th and I have yet to receive the products I have ordered. I have contacted multiple times and they only state that they are working on a solution to my problem. I did not pay the 2.99 per item insurance fee as I have never paid an insurance fee for shipping. I am extremely disappointed with the customer service and the fact that I receive many text and emails daily with promotions the company is running as well as see them advertised on TV.

The actual "deal" is nothing close to what is being promised. Classic bait ands switch going on here. The "buy one at 50% off and get a second one free" does not exist in reality. The cost for one increases dramatically on the website. Buyer beware!!!!

The idea is good for grill cleaning, but where is the order in the process. I received an email from Grill Rescue that my order was shipped on June 24th but unable to find out where my order is. Almost 3 weeks later, no delivery.
I did receive an email today, July 13th from hello@grillrescue stating they've made another follow-up with the shipping courier.

This company will never improve. Text and emailed with no satisfactory response. Purchased over $100 worth of items and I believe this company actually is not trustworthy. Do not believe what they say on TV. It has been 2 weeks so I'll kiss my money goodbye. Always thought I could trust a fire fighter. BEWARE!!!

The Grill Rescue customer service is absolutely the worst... one of the GR heads broke after the first use.

I sent a customer service request, with pictures of the defect...this was on July 2, and as of July 12, nothing.

Anthony Tranchida (CEO) and Scott Mobley (a firefighter and the company's COO stop with all of the BS commercials on FOX and start paying attention the customers....Scott, you are the COO....get involved...

We tried to order the grill rescue gloves sometime before Father's Day in June. Credit card was charged immediately; never received product; cancelled order after July 4th & called our credit card company to get our refund. Company is not transparent about whatever issues they are having. They're still advertising on FOX NEWS.

The grill rescue brush that is advertised with the scraper is not the one you get on sale false advertising. The handle broke the first time I used it. Not a good company to deal with.

I placed an order three weeks ago and it still hasn’t shipped. I first contacted the company a week after asking why it hadn’t shipped yet. They said they would look into it but never followed up with me. I sent another email asking week later asking for an update and they gave me the exact same response and never followed up. I sent another email today and again got the exact same response. I told them that’s not acceptable and asked that they cancel my order to which they never responded. They did finally give an excuse that the carrier has been busy with the 4th of July and Father’s Day orders. However, if they are that backed up they shouldn’t be advertising so heavily- I get advertisements in my email almost daily. I would not recommend them to anyone. The customer service is terrible.

No customer service! Ordered this product by accident. Called the company immediately and all I got was voice mail that was never returned. Multiple messages and emails were sent. Still no answer.

At the end of my order I was given a chance to purchase an extra bush head at a good price so I bit, however when I received my order it wasn't in it. I then advised them of this and they of course didn't want to take my word but instead wanted me to jump through a bunch of hoops. The things they wanted me to do requires a smart phone which I don't possess.

Missing items. Was a gift, returned all received items. 5 emails, 4 voice messages and no return contact. Still waiting 2 weeks after they have received the items back and no refund and no contacts. Very poor customer service. Stay away