Grillrescue Avis 

I love my grill rescue! My grill gets so clean and it used to be hard to clean with a wire brush. The steam cleaning is fantastic!

I just threw out my first grill pad after using it a year. I also put it in the dishwasher after every use.

I gave them one star because no stars was not an option. I ordered items for my son and husband for Christmas. They did not respond to my emails the days before Christmas when the items did not arrive. They did not respond to my emails in January, February or March. When I called my credit card company and reported them as fraud....I got part of the order a week later. This is not a good company to do business with. There is no integrity and communication is worse than terrible. Shop elsewhere.

I placed an order with Grill Rescue on 6/19/26, yet, as of 7/8/26, I have never received it. I sent several emails (unable to contact via text or phone!) with screenshots of all my order information. I only received an email stating they were “investigating” the situation. Unable to track order because shipping company has not received the order to ship!
Website is useless! No order info available!
I have demanded a full refund, but am still waiting!
CUSTOMER SERVICE IS HORRIBLE!! Would NEVER recommend this company to anyone!!!!

Update (7/22/26): Grill Rescue REFUSED to give me a refund & I still NEVER received my order. I disputed my charges with my credit company. My credit card company issued me a credit and they are investigating my Grill Rescue complaint.

I ordered almost a month ago and have received no shipping info. I have emailed them and they were long to respond and never let me know when my order will ship. The customer service and shipping are borderline criminal at this point.

I saw this product on good morning America on June 11 2026. I was so excited because I didn’t have something for my father, my brother, or my brother-in-law‘s for Father’s Day. Their story was amazing and that if you place this order, it’s a great Father’s Day gift. Well here it is July 8 and I still have no product. I have tried getting in touch with this company and I cannot get in touch with anybody. I think this is a total scam. And the $318 that I spent with them I’m now going to have to dispute on my credit card. I wish I looked up their reviews before I purchased these items. Last week when I was googling them, I saw that they were also on good day, New York. How are these new stations putting this company on national TV promoting their products without doing the reviews on seeing their reviews. This company literally has a Last week when I was googling them, I saw that they were also on good day, New York. How are these news stations putting this company on national TV promoting their products without doing the reviews on seeing their reviews. This company literally has a 1.3 out of 5 stars. Absolutely terrible company. I contacted good morning America and they basically said that I am SOL with them and I need to just dispute on my credit card. I will not trust the products that good morning America puts on their national station without vetting the company that they’re promoting any longer. If I could give this company a zero star I would. If they have any good reviews, they’re totally people getting paid to write a good review. There’s no way anybody could write a good review about this company.

Horrible! These guys are WAY out over their skis. Products are too expensive and you may never receive them.

Trying to get an order cancelled and refunded right now. If you don’t need it until next summer grilling season, you might give them a try. They way oversell their inventory and shipping capacity.

They should stick to fire fighting. Plenty of those right now and hopefully they’re better at that!

I purchased the Grill rescue cleaning kit for my husband for fathers day
It cleaned the grill fairly well, but was in no way cleanable or reusable
Customer service said to just throw it in the dishwasher or the washing machine or hand wash it. I would never throw a grease soaked cleaning head with a metal scraper attached into my dishwasher or washing machine. I did try soaking it in dawn overnight, but was still not able to clean it
Do not buy this product

Terrible customer service and shipping logistics. Two orders that I placed as gifts were both weeks late- one was placed 16 days ahead of the birthday date but still has not shipped. So, both orders will be too late to arrive on time as gifts. Check the other negative reviews and be forewarned.

While the grill brushes are really great, receiving the gloves has been a joke. I ordered a pair of american grill gloves for my husband several weeks before Easter (April 2026). Today it's July 2 and I still haven't received them! I have reached out to the company via email. They keep telling me they will look into it and no resolution other than they are having issues with their distributer. Yet I continue to see commercials saying to hurry up and order before they run out. I have asked for my money back several times. Last week was the last time I asked for my money and then they stopped responding to me. DON'T ORDER THE GLOVES! And customer service isn't that responsive.

We have a new grill grates and this so called brush did not work. Cooked one time with it. So not buy this product it does not work. Asking for a refund.

I ordered directly from their website. When I realized that they were charging $9.56 for shipping I immediately tried to cancel the order. No luck! I finally got a reply from Angela? who said I could refuse delivery from USPS. However, the brush was delivered by Amazon! I looked at Amazon and discovered it also sold the Rescue brush. Free shipping with Prime and no hassle returns. I think this is reprehensible that they do that and think they are dishonest. I have never used the brush and am still waiting for a return label. (Good luck with that.) There are better brushes on Amazon such as Grill Art. More expensive but works well and comes with an extra head.

Nothing actually went wrong because I didn’t know anything about them until a few minutes ago, but I saw their ad on TV and it just scared me to death. A man puts his hand on the grill with that glove on and just holds it there and holds it there and I’m afraid of young children see that they can think that’s it’s an OK thing to do. I think that’s terrible advertising. Just one person‘s opinion 

I have written three emails regarding orders. Grillrescue hasn't responded regarding the defective gloves.

I was thinking i was supporting a fire fighter from the U.S. As soon as I opened the box... MADE IN CHINA! So disappointed

Placed an order and never received acknowledgement or a receipt. Contacted their customer service chat and got no response. Beyond angry. Calling AmEx tomorrow to ask for a refund. BUYER BEWARE!!!! Sounds like a good idea turned into a scam. Shame on the supposed firemen who apparently support this mess.

If you're posting a public review based on this experience, here's a concise but detailed version:

I am extremely disappointed with my experience with Grill Rescue.

I placed order on June 12, 2026, and paid an additional $18.53 for Priority Processing with advertised 48-hour delivery. Just three days later, on June 15, I contacted customer service and requested that my order be canceled and refunded because I no longer wanted the product. At that point, the order had not yet shipped, yet my cancellation request was denied without a satisfactory explanation.

To make matters worse, the order was not delivered until June 22—ten days after it was placed—despite the extra fee I paid for expedited processing and delivery. The service I received was nowhere near the advertised 48-hour timeframe.

Because Grill Rescue refused to cancel the order before shipment, I am now stuck with a product I no longer wanted. The package was delivered to friends in the United States, but I am currently outside the country and will not return until August. Returning the item is therefore impractical, and I would also be expected to pay return shipping costs despite my attempt to cancel before it shipped.

I was also frustrated to discover there is no simple online cancellation option and the customer service phone number available is so bad. Customers are limited to email communication, which in my experience was slow, ineffective, and unhelpful.

I purchased from Grill Rescue after seeing their television advertising and expected better customer service. Unfortunately, my experience was the exact opposite. While I cannot comment on the product itself, the order management, shipping promises, and customer support were extremely disappointing.

I would not recommend Grill Rescue based on my customer service experience and believe the company should review how it handles cancellation requests and expedited shipping charges.

This version is suitable for sites such as Trustpilot, Google Reviews, the Better Business Bureau, or consumer review forums.

The ads on TV are total c***. They claim that the metal brittle brushes that people use have actually killed people. And have put people in the emergency room. Could that be further from the truth?

I used Grill Rescue Fire Brush and suffered significant burns when I applied wet brush to my grill. Steam flared up immediately upon application.

Worse, when I reported to Fire Rescue, the customer service rep offered to sell me a pair of their supposedly fire retardant gloves. When I suggested they send me a free pair as a gesture of bona fide customer service, they offered a 20 % discount.

I think this dangerous situation deserved a better response, but more importantly please exercise caution with this product, if you even choose to use it - overpriced as it was.....

I ordered their smash n grab on kickstarter and still have not recieved it. They are somehow selling them online but the backers can’t get their product. Do not give these scam artists your money. Firefighter does not equal trustworthy.

Customer service is HORRIBLE and FRUSTRATING - I ordered a rescue grill kit that included the reuse gloves - the gloves were missing from my order - first off - you can't speak to anyone - all communication is from email. Secondly "Anne" kept promising me the gloves with a generic email message - and then the gloves suddenly arrived 4 months later from the original delivery kit delivery when they were originally missing from - with no email about delivery - it was a surprise - you know what there are other companies that have that same sponge - gloves etc. I went to PC Richards which have THE BEST Customer service ever and you have a place and a person to talk with and see what you are buying - I highly recommend them.