Groceries Asda Avis 2 410

DO NOT USE ASDA EXPRESS DELIVERY. I paid over £8 for express shipping only to have HALF my order missing—over £50 worth of goods gone, yet I was charged in full.
The "Customer Service" Joke:
Refund Denied: My initial request was instantly rejected.
Illegal Excuses: A rep actually told me they "aren't liable" because it’s a third-party courier. NONSENSE. Under the Consumer Rights Act 2015, my contract is with ASDA. You are legally responsible for the delivery!
Fake Promises: When I pushed back, the story changed to "wait 24 hours" and I was given a fake reference number just to get me off the phone.
The Reality:
It turns out I’m not alone. There are hundreds of people being scammed the exact same way. ASDA is taking money for goods they never deliver and then hiding behind third-party excuses.
ASDA, GIVE ME MY MONEY BACK. This is daylight robbery. If this isn't resolved immediately, I’ll be taking this to Section 75/Chargeback and formal reporting.
Avoid at all costs!

I ordered 2 cathedral city 500g cheese and a 350g, it turned out they had no 500g so items not available... why didnt they send 3x 350g..is it me, or has the world gone daft...very frustrating to say the least !!!!!!..

Terrible rip off prices and not staff on tills anymore dreadful gone downhill the company

I phoned Asda about a grocery stock query, the man I spoke to was very helpful and redirected my call to my local Asda store where I spoke to a girl who was also very helpful, I asked about the specific item I was calling about and she went to the shelf where the item usually is to check if any were available and checked stock in the back of the store as well, I was surprised by how keen they were to help compared to recent experiences I've had with a certain other supermarket and I will definitely continue shopping there. Their prices are better as well on the things I buy, sometimes by quite a large margin.

The Barbecue chicken bowls used to be lovely with the sweet and smoky barbecue sauce, but they have changed the recipe and the new barbecue sause is absolutely disgusting, all the other salad bowls have wet stodgy pasta in now, and the noodles have just been changed in another chicken salad bowl and the noodles are now horrible. Nobody wants poor quality food, PLEASE go back to the old recipes.

I used Asdas delivery service for a few years. I stopped using them after a neighbour ordered shopping through them and on asking the guy to move his van from over my driveway, he proceeded to get verbally aggressive. Now i don't know about you but when you are inconsiderately parked, you shut your mouth and move. Now let’s just be fair here, this is not the first time in fact this is a weekly occurrence at different times of the day stopping me getting on and off my property. They take phone breaks, smoke breaks and whatever other breaks they fancy while blocking access to my property. Frankly I have had enough of telling Asda about this. So, heres your review. The date of experience is not accurate as it is frequent.

Rubbish all, online ordering 70000051158968

I’m getting fed up every time I order meat products or fruit it always comes with a day or 2 to use it by or the fruit is all soft and horrible

I will never use Asda again.
Not to be trusted, I ordered a shop earlier in the week which came minus alot of what I ordered for substitutes.
They have tried to take £225 from my bank account this morning!
I paid earlier in the week, this is a completely different amount and I've ordered nothing!
Customer service woman absolutely clueless so I've stopped the pending amount with my bank and cancelled my bank card.
I had this a few years back and stopped using them.
Definitely won't be ordering with them again.

This was the first time we used Asda home delivery (Carlisle), we have always used Tesco.

Ordering was easy, products were easy to find, booking a delivery date was a doddle.

Had no issues with substitutes, clicked for no substitutes and didn't get any.

The shopping was so much cheaper than Tesco and we got a lot more, we buy a lot of Tesco Finest, we bought a few Asda Exceptional.

Delivery was within the two hour slot, the driver was lovely, she couldn't have been more helpful

Asda have definitely fallen in product quality. I find a lot of their food tastes absolutely horrid. Purchases some taramasalata yesterday and the taste blew me away! It was absolutely disgusting.. sour lemon mayonnaise and I doubt there is any actual cod roe in it. I went online to check the ingredients and what it says on the packaging and what I read were not the same at all.. it says fish roe online but cod roe on the packaging. I then left a review of how vile it tasted. It went live and then they hid the review through their AI tool they use. Outrageous...asda has gone so far downhill since the take over and that's a shame as I wont be shopping there anymore!

Every single time, late delivery, Missing Items, refused refund on line, then you have to spend time calling them. Plus on the other hand you still don’t have what you need it and have to go to the shop yourself 😡.

Always a great experience, both with drivers and customer service!

Once again computer issues, it really is disgraceful when customers are paying for delivery passes and find once again cannot check out, items you add do not appear. Every time I use Asda online I have to clear all my data I have changed my browser, contacted customer service who were not helpful, also contacted my local branch I order from the man I spoke to for advice how to checkout my groceries after numerous attempts was patronising proming to ring back with some help but of course never did. I think customer loyalty is stretched beyond belief now I know I am certainly going to shop with Tesco it's reliable and how many times can you keep checking to see if Asda has technical issues, they do not respect or care about their customers. We should be allowed to cancel our delivery pass with a refund for days that the computer is yet again not working.

Order arrived on time but was only ambient items. Driver explained big mix up with several orders and that chilled and frozen items would be delivered next day. When I called customer services to check delivery times I was told driver had cancelled missing items, and therefore once refunded the items could not be delivered. I am totally non weight bearing following an op , hence the online order! I was left with bread but no spread or filling for sandwich and no food items . The dog food arrived , so he'll be fine!
To add insult to injury , the online shopping duty manager promised to call me back and hasn't. The order was £123 and they refunded £60!
PLEASE PLEASE DO NOT USE ASDA IF YOU ARE VULNERABLE, UNABLE TO GET OUT OR RELY ON THE DELIVERY ETC!! I WILL NEVER USE THEM AGAIN.

ASDA PRICE, ROLL FORWARD AND ENJOY?!
On 23 March 2026, I bought a pair of Bluetooth from Asda store in Broughton, Preston, display priced £15.98. On 27 March 2026 returned it due to fault and had it replaced at which time I realised that I was charged £19.98 at the time of purchase without being informed. I then enquired at customer service desk as to the reason for this and why I was not informed the price difference? Only to be told that “the wrong barcode was attached to the good and she was sorry!” to me? It is called misleading the consumer.
Since 27 March 2026, I have written three email to Asda customer services for an explanation and yet to receive a response!
The question is; what other products Asda attaches the wrong barcode? NO CONFIDENCE IN THIS RETAILER.

Shocking website on off shoped the exact same products branded online delivery at Tesco got an extra bottle of wine saves £3 as an aside brains fagots Asda £1.55 for 4 pk Tesco 6 pk £1.25 this is regular price Asda 👎👎, since those Issac brothers took over it’s ruined that business will never recover Tesco / Aldi take it over

Total waste of time effort and money, of course no joy trying get in touch phone only , half the order suddenly out of stock ,sent one grt big leg of lamb no offer price as it was?? I ordered two on special offer so had return that i also ordered the £10 of cleaning products with a £5 off i already had a £2 off from previous complaint they sent a totally wrong item of cleaning products thus also had return that ,yes you've guessed it no voucher off cos of the return, then I had panic buy lamb legs other things elsewhere only had one day for delivery Easter, there was also which I screenshot if you ordered from Asda for Easter service you would get £3 in ur Asda cash pot rewards nope nothing there ,staying with tried n tested other stores from now on bye bye Asda.

Have a delivery pass so have stuck with them but short shelf life a real issue. This week ordered 10 fresh items and had to return 5 of them. Drivers always pleasant and helpful but they are let down by the people picking the products. Won’t be using once pass runs out.