Groceries Asda Avis 

Up there with the worst. Useless customer service and items always out of stock. Won't ever use their online groceries again! In fact I'm that annoyed me and the family will continue to do all my shopping at Tescos from now on. No wonder Tescos are the UKs no.1 supermarket!

So poor. 10 unavailable items on my order. Cancelled the order and it still turned up, then did not accept the order and still got charged! 3 weeks and 6 calls to useless rude operators later, still no refund. Never again, AVOID!

Such an unreliable service. The only thing that saves it is the other supermarkets are almost as bad. They couldn’t be more sloppy. I’m not surprised when you go into a shop their staff are some of the least capable I’ve ever seen.

wish i could rate a 0. My mum sometimes orders from asda so it can come home, all the time its late. Today its been late for like 3 hours now. For reference, the order was estimated to be delivered 7:30-8:30, and its 23:00 as im writing this review. Absolutely ridiculous. My mum called around 9:30, and the worker said that they delivery driver would arrive 15/20 minutes.1 hour and half later, guess what ! Nothing. Horrible. DO NOT ORDER FROM ASDA !!!!!!!!!!!!!!!!!!!!!!
but thank you for the worker who did cancel the order for us, he was very nice.

Some great delivery drivers, very helpful. Shoddy service overall and won't be using again. No show of my shopping despite it starting it has been delivered. No call back when I spoke to the customer service centre. Went to Grantham and manager sent out a young lad twice and didn't even bother coming out of the delivery and collection site. Told manager would call and no call back. So a wasted evening and they still have 80 pounds to refund. Last year they delivered my shopping to my old address despite updating the system and having several deliveries. Really poor customer service. I won't use them again.

Shocking delivery man. 2 hours early and rude when I said you are early. I'm disabled and in a wheelchair.i booked my slot specifically as my son would be there to help.
I was ill in bed and despite signs on door saying don't knock ring the bell due to ptsd this ignorant idiot knocked loudly repeatedly until I answered. I'm still shaken now.
He was downright rude when I said he was early and sais well I won't deliver it then.
Won't ever use again
USE SAINSBURYS they dont treat disabled customers so badly. All their drivers are amazing

Just received my on line shop. There weren't any missing items and just one item (Club orange biscuits) which mysteriously have turned into Penguin orange biscuits! I've kept them anyway.
Nick, the driver, was very pleasant, polite and on time. All in all the perfect delivery.

Absolutely useless website, can't book a slot and ordering groceries a waste of time, keeps crashing. Asda get sorted out .

Food with 1 day to use.
Frozen food defrosted.
I always shop with asda.
But no more.
Discussed with service.
I am 70yrs with disabilities.
Cannot afford to put my shopping from asda in the bin.

I used Asda delivery for my elderly mother every week and I can honestly say all the drivers have been fantastic, they are friendly helpful and kind. The substitutions have been good too and not too many of them. I highly recommend.

Asda rewards used to be brilliant, when you shopped instore as I do most weeks and sometimes more than once a week you would scan your ASDA Rewards card and put money in your pot that you could then convert to coupons to use for groceries and such. Not any more you get absolutely nothing! My history on the ASDA page says I haven't shopped there since November 2025!! Rubbish. They say their prices are lower on their fancy TV adverts but thats a load of rubbish too. At least with Sainsbury's you see your points converted into cash each time you shop. Shame on you ASDA!!!

Shocking service.They couldn't tell me if my order has been done or not.I've just been told the vans go back at 10pm.If I don't have my order by then it's not been done.I had to give a star to write the review.NO STARTS FROM ME.

Order: 70000056705954

I want to make an official complaint about the above order as I’ve now sent two emails and sat on hold 3 times and when someone finally answered the line goes dead before I can speak!!

This order was due to arrive yesterday (27th May) between 8.30 and 9.30pm.

I had made many arrangements to have someone available whilst I was at work to wait in for the order, including waking my children up and also bringing them!

The fact that at midnight nothing had arrived with absolutely no correspondence is appalling!!

I’ve spoken to customer service this morning who say the Kendal Asda are not picking up the phone so he will issue a refund and give me a £5 voucher!

This is not satisfactory at all!! I spend a lot of money with Asda and this is the 3rd time this has happened!!!

I’m now left with no food at home and I’m working over the other side of the country so to now arrange trying to get my family a delivery today whilst working in a huge strain!!

My order was £155.

Not only do I want the full refund to hit my account by the end of the day, I always want 50% crediting to use for my next order! So an additional £75 credit!

Otherwise I will be voicing my complaint on social media platforms and Trust Pilot as this is horrendous customer service!!

Katie Howson

Ordered over £120 in groceries for at least the week. I have one day to eat all the food. I have requested a refund which was declined. Disgusted. What a waste of money and food! Would highly recommend avoiding Asda. I will never order again.

Badly laid out store.
Self service is extra hard!
Stock availability is hot and miss!

There are long queues for customer service.
Their staff/ customer service never have any answers- the cashiers feel ‘foxed’ by the Christmas paid up Gift card - they have to consult at least 4 people before they can process the gift card.

Then when the customer gets held up in the paying in queue at the till; eventually succeeds in paying for the shopping; gets a parking ticket from the Notorious Nasty Parking Eye -
for the privilege of paying with the Prepaid gift card!!😫

Now that they have got that Nasty Parking Eye ( the worst in the UK)
in their car park; I shall Never go there again!

Paid for one year of Asda food delivery, so 4 orders delivered and all with substitutes, understandable 1 or even 2 but the last order was 4 subs, I'm diabetic so cannot have sugar so ordered Ribena no added sugar, i got Ribena with sugar, ordered free range eggs, got caged hens eggs, ordered peperoni pizza, got cheese pizza, ordered large hot dogs, got two small tinned dogs.
As non of the subs were anything like what i ordered i handed them back which ment i was supposed not to be charged for them but guess what when i checked i had been charged for them all, nearly £10, so i had to spend 30 mins on the phone to be told they would return my money in 3-5 working days, so they get to keep my money for there mistake? and of course i will now have to do the very thing i was paying for home delivery for in the fist place and go to the supermarket to get the right things.
If your thinking of paying for a Asda delivery pass it may well be better to save your money, but if you do get one then do check when you hand things back that you actually do get the refund.

Here for 11.30 on a short work break. 23 minutes later. People emerged but not with my order. Never again.

Terrible experience with asda groceries delivery, ordered a express order for delivery 12:30-1:30, 2pm still no sign, checked app to see driver was there waiting, hour later order cancelled,and told to do another order. Did another order for 5:30. Again no sign, contacted customer services who said delivery was behind by 2 hours but the manager promises it will be there no later than 8pm, gets 8:30..still no sign! Customer services puts me through to the store and I'm told "order hasnt been picked, we've gone past delivery cut off service now, so we will have to cancel the order!! Nothing else we can do!" Even more annoying as my husband drove had past the store on the way home from work, if there had been better communication he could of collected. Told to do an order for the next day, placed order only to receive my order receipt and nothing is available, so I cancelled order. Only to have the driver turn up 4 hours later with two crates of water as it seems even the substitutes on the order weren't available, told him it had been cancelled and to return it, he tells me I was the third customer in a row to say the same thing. Asda really need to sort it out. I will no longer be using them

Just had delivery from asda. The driver was very nice. Arrived on time and with no substitute.

Ordered my shopping from here and they’ve sent meatballs that have a best by date of the 26 of May. Today is the 24th. They are unopened and covered in mould