Growplay Monkey Bars Avis 

Good communications. Excellent quality. Our 9 Grandchildren (ages 1yr to 9yrs) love the Explorer and the add ons. Great addition to our play area built for our grandchildren 6 years ago.
Couple of the extras arrived after main frame etc but able to attach easily despite some of comments read.

You can feel the quality of this. My children (6 and 8) are loving it and should continue to enjoy it for years to come. Helpful customer service too.

An incredible product that my kids absolutely love. Brilliant build quality and adaptability but the complete lack of printed/pdf instructions makes it a nightmare to assemble. You have to use a poorly made YouTube guide with no visual clues or guidance to assemble the entire frame. As there’s no breakdown or close up of which pieces to select, it’s easy to grab the wrong bits only to find you’ve got things wrong - which means a complex breakdown to rectify it.
And delivery is another issue. It says 3-4 days on the website but customer service rudely told us that is 6-10 working days despite what the website says.
So I would highly recommend the product as it’s brilliant but their customer service experience leaves a lot to be desired.

Quick delivery
Great product .
One item missing but sent straight away

An amazing climbing frame, the children absolutely love it! There's so much to do, so many different games they can play and use their imagination. Great to see all their friends on it at the same time all playing together outside in the fresh air. Highly recommend

We have just bought the adventurer with cargo net and ninja net extras. The frame is high quality but the instructions are very poor - no written instructions, just a video and they did not explain how to add the cargo net in the position advertised. This meant we had to take lots of it apart to put it back together.

We also had to drill some of the fixings due to manufacturing problems.

Growplay acknowledged the issues with the instructions and apologised for the wasted time and money to fix parts of the frame but wouldn’t offer any money back.

A good product with a premium price tag but poor customer service.

We had to wait a while as was in back order but well worth the wait. Was easy to put together but was annoying having to refer to a video all the time, a pdf version of instructions showing what part goes where would have been far easier. Very sturdy when built, daughter loves it including the extras that we bolted on, zipline, ninja net, basketball. Very worthwhile investment and will no doubt bring many years of enjoyment.
Only marked down due to the lack of instructions not on YouTube.

This climbing frame is providing loads of fun playtime for our 5 and 7 year olds. The grown up are living it too. Half way through putting the frame together, we realised we were missing the trapeze swing, but the company sent one out within days and three in some extra monkey rings by way of compensation.
All in all, we’re very happy with this purchase and the company.
(Perhaps allow a little longer than 4 - 6 hours to put it together)

great bars, great service

Wow unbelievable service. Brilliant quality very sturdy frame. We bought the explorer frame with all the add- ons, zip wire, ninja net, netball hoop, swing, round swing, fireman pole, monkey bridge & tarzan rope. Kids absolutely loving it. On it 24/7 with all their friends. Definitely a worthwhile investment would recommend to anyone with kids!! Best present! Only downside was its very difficult to build and hard to anchor into the ground too. Says 6-7 hours but took us more like 15 hours to set it up. But once its up its there for good. Just wish they would offer installation too. Again really happy with the quality, many hours of fun to be had.

Simple ordering process, great communication and an excellent product. Our kids love the grow bars and use them all the time. Fast response from customer support also. Very good company to deal with.

We were missing parts from the order. There are no written instructions and referring back to the video is just infuriating. Ultimately though it’s cheaply built and not stable enough. The ground screws just aren’t enough and it massively wobbles. We are going to have to set it in concrete and modify with bracing. My husband tried contacting them about the install and got back a non-answer that was just regurgitated marketing. It’s a shame because the design itself is great.

My children absolutely love their new climbing frame. The instructions were easy to follow and it is super high quality. It works for a range of ages and is a huge hit with all their friends.

Amazing climbing frame kids love it and quality is good x

Fantastic customer service and an even better product. Our monkey bar set has been the best investment for our backyard. The quality is perfect, no rust or fading after a wet winter and hot summer. The variety of bars, swings and ropes to climb make the perfect course for our 4 active kids from practicing gymnastics to chin up to ‘chilling’ on the boat swing. Watching their confidence and agility grow as they spend hours and hours outside is very special. Thankyou for such an amazing product!!

The climbing frame is absolutely fantastic - the children love it and it keeps them busy for hours on end whatever the weather! There is so much for them to do, and it really helps to develop their independence, strength, sense of adventure and fun, and they are learning to take appropriate risks. I cannot recommend this company more highly! What a brilliant design! It definitely took us quite a few hours to build it as it is heavy, but the instructions were clear and it was not complicated. Totally worth it and we are so so pleased.

Ordered the Adventurer as a Christmas gift, the ordering process was quick and easy and the delivery was fast. The communication was great with the company advising of a delay with the delivery of one component of our play set, which was sent separately shortly after. Again great communication when we reached out after putting together at Christmas to find one part required replacement. The process was quick and efficient even though it was during the Christmas/New year period. The play set itself is very sturdy and well manufactured and has already gotten lots of use. Putting it together was a little tedious so I suggest watching the full video instruction before starting to prevent having to take things apart to attach the different accessories.
Overall I would definitely recommend Growplay to anyone looking for a quality play set/monkey bars for their children.

So easy to order and love how there are so many options and add ons.
The only real issue we had was the video instructions, some things were done incorrectly in the video but it's so minor compared to the quality of the product and the amount of joy it brings my kids!

The purchase and delivery were simple and easy. The delivery driver called me as we were not home and arranged a safe place to leave it.
My husband put the set together on Christmas Eve as a surprise gift for our children. It took several hours to construct but we had no issues.

Just put it together. Video instructions are very helpful. It really does take 4-5 hours with two people.
The kids have been on it since we put it up.
I think the nuts and bolts will need checking every now and again to make sure they don’t get loose