gunnergear.com Avis 

450
•
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Gunner Gear comes through! I had ordered several items from Gunner Gear a few weeks ago. I found the Black Widow OTF Blade to be faulty. I contacted the company about the situation. Gunner Gear Custo... Voir plus

Noté 5 sur 5 étoiles

im 81 retired senior laser and rocket development scientist us army,,,,wary of any remote internet purchasing. I purchased several items from these guys,,,,never have i recieved, in person or remote... Voir plus

Noté 1 sur 5 étoiles

Shady, shady business. Their product might or might not work and suddenly you're getting charged for 3 subscriptions a month apart from each other. It seems that buying anything from them signs you up... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I got the tactical stun gun flashlight. And it is great. I also bought one each for 2 of my friends. And has a good heaft to it strong and sturdy. It a great gift for anyone mother sister wife girlfri... Voir plus

À propos de l'entreprise

  1. Magasin d'articles de sports

Écrit par l'entreprise

Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

450 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(450)

67 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I did order some products from this…

I did order some products from this company and I was not impressed with the quality. Somehow I was registered in the knife of the month club (don't recall signing up for that)? I cannot get through to talk to a real person. Not impressed.

21 juillet 2025
Avis spontané
Logo de gunnergear.com

Réponse de gunnergear.com

Hello Scott,

Thank you for your feedback. I'm sorry to hear about your experience and would like the opportunity to make things right.

We were unable to locate an account under your name, but we’d be happy to assist further. Our support is centralized through email to ensure clear and documented communication. Please reach out to us at support@gunnergear.com, and we’ll gladly review your order, clarify the subscription enrollment, and provide return options if needed.

We appreciate your support and look forward to helping resolve this for you.

Best regards,
Customer Service Team
Gunner Gear

Update 07/24
We were able to connect with Mr. Mclaren and clarify the details regarding the subscription. He chose not to return the most recent shipment for a refund, and the matter has since been resolved.

Noté 5 sur 5 étoiles

Excellent Customer Service

Awesome Customer Service. Absolutely Love the EDC Knife I received. Great Communication. Thanks for helping us Support the U.S.A.
Keep up the wonderful work you are doing. Thanks Again

9 juillet 2025
Noté 5 sur 5 étoiles

Happy knife owner

Got a Trump knife for free just had to pay for shipping. Doesn’t get better than that, right. Once the order was in route I could track the order if I wanted to. It was delivered on the very day the tracking said it would arrive. The Trump knife was way better than I thought it would be. Very nice actually. Thanks again for sharing the offer and shipping it to me. Great job Gunnergear!

8 juillet 2025
Noté 4 sur 5 étoiles

In my opinion

In my opinion, the different products I received, some were cool, unique and useful. But, I thought the price was the same for the good stuff and the not quite good worth the price products. Basically, overall not everything was worth the subscription price.

7 juillet 2025
Noté 5 sur 5 étoiles

Excellent

I have been purchasing different products from Gunner Gear and not only the products are of excellent quality but their customer service is excellent as well.
Thank you Gunner Gear.

24 juin 2025
Noté 5 sur 5 étoiles

Nice products and super fast service!

I contacted Gunner Gear with a question I had about my Black Widow Blade. It was a gift and the action had stopped working causing the blade to slide freely in the handle. They replied within a few minutes with an easy reset troubleshoot and my knife is back in action! I will be back for more!

9 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Heartfelt appreciation

I truly appreciated how Ms. Emily helped me with my problem of a defective
Trump pen. Though it may have seemed trivial, she was really helpful and gave attention to how the problem could be solved all the way to sending a replacement to my niece who lives in California since I am from the Philippines and ordered through her. I did not expect the caring attention she gave -she has shown me what a great and reliable company you are! Thank you!

12 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Products and Customer Service

I have made many purchases from Gunner Gear and have been really happy with them. I had two knives which quit working, so I contacted their customer support. They responded immediately and helped me get the knives replaced through the warranty. It was easy and seamless and they were a big help. I’ll hands down keep doing business with them.

9 juin 2025
Avis spontané
Noté 2 sur 5 étoiles

Stun gun/ flashlight

I purchased the tactical flashlight/stungun, worked great for about 2 weeks then flashlight quit working , stun gun still worked . So decided to see why it was rattling when shook ? Well I couldn’t believe what I saw, the battery , wires and all internal parts had 2 pieces of cardboard folded into little pieces holding everything tight together , I removed them and and all the internal parts were so loose it was a matter of time it was gonna break anyway. It looked like 6 yo put these together and hoping no one would open and see. Well I’m telling you open back end of flashlight and inspect the product , like me, you’ll be very disappointed. Let me know if this has happened to anyone else , oh called customer service and well let’s say I still have the broken flashlight .

12 mars 2025
Avis spontané
Logo de gunnergear.com

Réponse de gunnergear.com

Hello Steve,
Thank you for your feedback. We're genuinely sorry to hear about your experience with the flashlight. We stand by the quality of our products and regret any deviation from the standards we aim to uphold.

Please note, while we do not currently offer phone support, we respond to all email inquiries within 24–48 hours (Mon–Sat) and are committed to resolving any issues promptly. If you have not already done so, please reach out to us at support@gunnergear.com so we can assist you directly.

We are committed to issuing a working replacement or providing a full refund within the terms of our return policy. We appreciate your support of our small business and the opportunity to make things right.

Update 06/10/25

Hello Steve,
After a thorough search of our records, we have not located a completed purchase under your name or email address, which suggests the item may have been purchased from a different seller. While some third-party vendors may advertise similar products, we can only support items sold directly by Gunner Gear LLC.

That said, if you believe this was purchased through us, please reply to our email or reach out directly with your order number or any other identifying details, and we’ll be happy to look into it further.

We are a small American company that stands behind the quality of our products and our commitment to customer satisfaction. We always encourage customers to contact us directly so we can provide the support they deserve.

We hope to hear from you soon and appreciate the opportunity to assist.

Best regards,
Customer Service Team
Gunner Gear

Noté 4 sur 5 étoiles

Well packaged except one knife was not…

Well packaged except one knife was not inserted in the carton correctly and the end of the sheath had punctured the carton. One carton end is reinforced, but the other is not. The one knife of the two was inserted incorrectly.

4 juin 2025
Logo de gunnergear.com

Réponse de gunnergear.com

Hello Gerald,
Thank you so much for your review and for bringing this to our attention. We sincerely apologize that one of the knives shifted during shipment and caused damage to the carton. While we do our best to ensure all items are packaged securely, occasionally things can shift in transit. We truly appreciate your feedback and will continue working to improve. Thank you again for your support!

Best regards,
Customer Service Team
Gunner Gear

Noté 5 sur 5 étoiles

Fixed technical order error

I ordered one item and a second that I clicked No thanks got put on the order. I contacted them immediately and they removed that second item and issued a refund within minutes.

4 juin 2025
Noté 5 sur 5 étoiles

Great products and fantastic customer service

I really enjoyed the products I received in my subscription. I always felt like I got my money's worth. I needed to cancel my subscription due to financial constraints, and all it took was a simple email to cancel it. I will definitely subscribe again when things get better.

29 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Ask them about the return policy

I truly believe that if you sell a product you should stand by it's performance and quality...and by that I mean at least have free returns which should include shipping labels... But Gunner Gear does not do that. So it's pretty much purchased at your own risk... because if you are unhappy about your purchase you will have to pay for the shipping fee to have it returned. And it's a strong possibility that the return shipping fee will be as much as the purchase itself.
Yeah I read your reply but still if someone is dissatisfied with the quality and the performance of anything that they purchase it seems like to me the company will stand behind that and have free shipping since I paid almost more for shipping than I did for the item. So you can say what you want to say about the what's "clearly stated" at checkout but if you stood behind your products then this wouldn't even be an issue...but like I said, you fooled me once. And as for small businesses, there are plenty that offer return free shipping. Oh and by the way as for you guys trying to see if I'm a real person or if I've done business with you guys it's evident that I have... so I'm not putting out my name and address and phone number. I'll tell you what...send me yours and we'll talk. And besides, my name and address is stuffed inside the box that I paid $30 for to return this mess to you.

24 mai 2025
Avis spontané
Logo de gunnergear.com

Réponse de gunnergear.com

Hello Jason,
Thank you for sharing your thoughts.
To clarify, we absolutely stand behind the quality of our products, which is why we offer a 100% no-questions-asked 30-day return policy. If any item arrives damaged or defective, we always cover the return shipping.

However, for standard returns where the item is not damaged, our policy, which is clearly posted prior to purchase, states that return shipping is the responsibility of the customer. This is standard practice for many small businesses and allows us to keep our prices competitive.

We appreciate your feedback and hope this helps clear up any confusion about our policy.

Update (05/28/25)
Hello Jason,

We appreciate you taking the time to respond. That said, our return policy, including the fact that customers are responsible for return shipping on standard returns, is clearly provided prior to purchase on our website. We make no claims to offer free return shipping, and we believe it’s unfair to attack our reputation over a policy that was fully disclosed from the beginning.

As a small business, we work hard to keep our pricing competitive and transparent. Offering both deeply discounted products and free return shipping is simply not feasible at our scale. We always stand behind the quality of our products and are happy to resolve any concerns when contacted directly.

If you’d like to discuss your order directly, we encourage you to email our support team at support@gunnergear.com.

Best regards,
Customer Service Team
Gunner Gear

Noté 5 sur 5 étoiles

absolutely fair and friendlt treatment

i purchased night vision binoculars and my credit card was charged much more than the purchase price. as it turned out somehow i ordered 4 instead of the one that i thought i purchased. called and they immediately canceled the order and my credit card was credited. i have absolutely no issues with gunner gear. i would recommend them to my friends

12 avril 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus