Gunner Gear comes through! I had ordered several items from Gunner Gear a few weeks ago. I found the Black Widow OTF Blade to be faulty. I contacted the company about the situation. Gunner Gear Custo... Voir plus
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im 81 retired senior laser and rocket development scientist us army,,,,wary of any remote internet purchasing. I purchased several items from these guys,,,,never have i recieved, in person or remote... Voir plus
Shady, shady business. Their product might or might not work and suddenly you're getting charged for 3 subscriptions a month apart from each other. It seems that buying anything from them signs you up... Voir plus
L'entreprise a répondu
I got the tactical stun gun flashlight. And it is great. I also bought one each for 2 of my friends. And has a good heaft to it strong and sturdy. It a great gift for anyone mother sister wife girlfri... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.
Coordonnées de contact
4300 S US HIGHWAY 1 203-291 , JUPITER, FL, 33477, Etats-Unis
- 888-572-8551
- support@gunnergear.com
- gunnergear.com
4,1
Bien
450 avis
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Buyer beware!
I believe this company is scam! Buyer beware! Company will initiate charges for merchandise not ordered. They claim to be a small local company but it is impossible to reach a live person or otherwise get a response from them to disuss a product or to resolve a problem. The listed phone number is automated without the ability to either reach a live person or leave a message . Simply a prerecorded message instructing the caller to use email. Have tried the "Leave Message" several times on the website, as well as sending emails to their "Support" email address. Received one automated message saying they will respond in 72 hours. That was weeks ago. I was finally filed a claim with my credit card carrier. and the outcome is still up in the air. In the meantime I am stuck with merchandise i did not order and a potential credit card charge for something I never ordered, to say nothing of the time invested and the frustration experienced in trying to resolve a problem not of my making.
21 mars 2025
Avis spontané
Réponse de gunnergear.com
Hello Bernhard,
Thank you for your feedback, and we're sorry to hear about your frustration.
We’ve reviewed your case and can confirm that we responded to your email request for assistance. If you haven’t seen a reply, please be sure to check your spam or junk folder, as our message may have been filtered there.
As a small business, we do not offer phone support, but we take pride in responding to all email inquiries within 24 hours during business days. If you still need help, feel free to reply to our original message or reach out again at support@gunnergear.com, and we’ll be happy to assist further.
If your issue has been resolved or you feel we’ve been responsive, we kindly ask that you consider updating or removing your review. Your feedback means a lot to us and helps support our small business.
Best regards,
Customer Service Team
Gunner Gear
The baton flashlight was terrible
The baton flashlight was terrible, not bright at all and the lazer pointer was worthless
13 mai 2025
Avis spontané
Réponse de gunnergear.com
Hello Mark,
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations.
If you're having trouble with any Gunner Gear product, including the Rebel Baton or Blue Laser, we encourage you to reach out to our support team directly at support@gunnergear.com. We stand by the quality of our gear and would be happy to assist with a replacement or refund, depending on your preference.
We appreciate your support and would love the opportunity to make things right.
Best regards,
Customer Service Team
Gunner Gear
Gap between guard and blade.
When I got my new knife, I was impressed. It was sharper than any I had ever purchased. It had good weight to it and fit well in my hand. A friend noticed that there was a small (seriously, <.5mm) gap between the base of the blade and the guard. I contacted them through their website and got a response the next day. That gap is consistent across the examples of the knife the company could find. They offered to refund my money, but I declined the offer because otherwise the knife is superb.
12 mai 2025
Avis spontané
Gunner Gear Sling
Bought a single-point rifle sling from Gunner Gear and am quite pleased with it. Very well built and comfortable.
9 mai 2025
Avis spontané
Member for a few years to Blade Club
Member for a few years to Blade Club. Excited when monthly package arrives to see what's inside. Always great to see. Had a recent glitch in duplicate orders. Reached out and Emily in support quickly resolved the issue. High level of customer support. Highly recommend this company for all your knife and defense needs.
6 mai 2025
Avis spontané
Excellent customer service
Excellent customer service! (Thanks again, Emily!) Very happy with my purchase. I will be recommending to everyone I know.
5 mai 2025
Avis spontané
Gunnergear is one of the best companies…
Gunnergear is one of the best companies to purchase from. Great deals and more importantly super fantastic customer service. Out of three black widow switch blades I purchased, one blade was defective. I reached out via email and their response time to help my situation was impeccable. Thanks Gunnergear for making my experience great. I will be recommending to everyone I know.
30 avril 2025
Avis spontané
I ordered TWO scopes a week ago and…
I ordered TWO scopes a week ago and just wanted to find out the disposition of the order, went to the companies website and guess what the link does not work. I would have thought that I would have received at least an estimated delivery date but NOOOO, so I called the toll free number and got the same BS, thanks for calling but go to our website. So the link doesn't work and neither does the phone number. Is there ANYONE there that knows anything. Russell Mahoney order# A427922CF5
30 avril 2025
Avis spontané
Réponse de gunnergear.com
Hello Russell,
Thank you for your feedback. We regret any frustration and want to clarify that we do not offer phone support, our customer service is handled exclusively by email for faster assistance.
Your order (#A427922CF5) is currently in fulfillment and will ship within 5–7 business days, as stated at checkout. Tracking will be sent via email once available.
We’re always happy to help and respond promptly to all email inquiries. If this resolves your concern, we’d be grateful if you considered updating your review.
Best regards,
Customer Service Team
Gunner Gear
I just bought a knife from gunner gear…
I just bought a knife from gunner gear and was very impressed 👌 with the transaction and the tracking everything went very smooth 👌.
14 avril 2025
Avis spontané
I purchased a Black Widow Switchblade
I purchased a Black Widow Switchblade, about 4 months ago. Only used for cutting tape on incoming boxes. Normal use, in my opinion. Thought bthe knife was of high quality, The spring that pushes blade out and retracts it broke. I am quite disappointed with this situation. What is Gunner Gear's policy on replacing this malfunctioning Knife. I have tried to contact Gunner Gear a few times but have not recieved a reply. Thank You in advance.
27 mars 2025
Avis spontané
Réponse de gunnergear.com
Hello Ralph,
Thank you for your feedback and for choosing Gunner Gear.
We sincerely apologize if you have not seen our previous responses. Please check your spam or junk folders, as we respond to all inquiries within 24–48 hours during our business hours (Mon-Sat, 8 am–4 pm EST).
Regarding your Black Widow Switchblade, it is possible the blade simply needs to be reset. Please follow the instructions provided here: https://howto.gunnergear.com/otf-reset/.
If the issue persists after resetting, please reach out to us by email at support@gunnergear.com, and we will be happy to assist further.
Thank you again for your support!
Best regards,
Customer Service Team
Gunner Gear
Junk
Stungun doesn't work as a stun gun, and the screen in my phone is a better flashlight. And it feels really cheap in the hand, like I'm gonna break it if I squeeze too hard.
15 avril 2025
Avis spontané
Réponse de gunnergear.com
Hello Robert,
Thank you for your feedback. We sincerely regret any disappointment you have experienced. We stand by the quality of our products and are committed to resolving any issues that may arise during manufacturing.
Please reach out to our support team directly at support@gunnergear.com so we can assist you further and work toward a resolution. We are happy to help!
Best regards,
Customer Service Team
Gunner Gear
Problem solving company!
I sent you a text about how good you treated me an where very honest I will continue to purchase items from you. Keep up the good work. Ron Smith
7 avril 2025
Trump Knife order correction
I ordered four Trump knives. They are great. The order arrived at my home on a Friday. I only received two of the four knives. I see that one item said "X 3 ". There was an error in shipping. I contacted Gunner Support the next day on Saturday. Their response was an email that said they corrected the error. I received the missing two knives three days later. What a great experience. I will buy again.
28 mars 2025
Avis spontané
Top notch customer service!!
Top notch customer service!!
One of the best I ever worked with.
They are very fast and responsive. Own several of their knives and will purchase more.
3 avril 2025
Quality products and fast service…
Quality products and fast service communication!!!!
Job well done!!!!!!!!!
Class act!!!!!
31 mars 2025
Ordered 2 flashlights by mistake
Ordered 2 flashlights by mistake. Asked that only one be shipped and credit the other one off my credit card. Sent two emails immediately and no response. No way to speak to anyone to quickly correct the order before it ships. If email response is 24-72 hours the flashlights will be shipped. Not happy. Very frustrated. Not a good way to run a business!
Update:
Customer Service immediately sent me an email and took care of the issue and credited my account. I am rescinding my complaint and thanking Gunnergear for quickly resolving the issue in a professional manner. I would buy from them again!
28 mars 2025
Avis spontané
Réponse de gunnergear.com
Hello Roger,
Thank you for your feedback. We’re truly sorry to hear about the confusion surrounding your order and want to make sure your experience ends on a positive note.
We’re a small business with a dedicated team, and while our support staff is unavailable on Sundays, we do respond to all inquiries within 24–48 hours during our regular business hours (Mon–Sat, 8am–4pm EST). Your cancellation request was no exception, and we appreciate your patience.
After reviewing your order (#945B76B72F), we’ve gone ahead and updated it to include only one Stun Gun Flashlight ($9.99) as requested, and the difference has been refunded.
Thank you again for giving us the opportunity to make this right.
Best regards,
Customer Service Team
Gunner Gear
I got their holster around Christmas…
I got their holster around Christmas time last year and it has held up well. Very happy with the service! Thanks
24 mars 2025
Avis spontané
Where are the correct instructions for my purchase?
I bought a scope and received the scope just fine, but the instructions were not for the scope that I purchased
14 mars 2025
Avis spontané
Réponse de gunnergear.com
Hello Lawrence,
Thank you for your review, and we’re sorry to hear that the instructions you received didn’t match the scope you purchased.
Please reach out to us directly at support@gunnergear.com so we can promptly provide the correct operating instructions for your model and help troubleshoot any issues you might be experiencing.
We’re committed to making this right and ensuring you get the most out of your purchase. Looking forward to hearing from you!
Update 03/28:
Hello Lawrence,
We want to let you know that we’ve responded to your emails and are committed to assisting you with the issue you mentioned. If you haven’t seen our replies, we kindly encourage you to check your spam or promotions folder, as sometimes our messages may be filtered there by mistake.
If you still don’t see our response, please feel free to email us again at support@gunnergear.com and we’ll make sure your concerns are resolved promptly.
We appreciate your patience and the opportunity to make this right.
Best regards,
Customer Service Team
Gunner Gear
Update review
Update review. They did respond to me with a credit for one item while the other item had shipped. They offered credit or return. I just received the items and elected to keep them.
While unfortunate that I never received order confirmation, I did check spam file as well , it appears they did fulfill the order in a timely manner.
With all the fraud and scams out there it is hard to trust a company you have not heard of. I did take that chance and it worked out in the end.
I appreciate there follow up on this matter therefore I rescind my original review.
14 mars 2025
Avis spontané
Réponse de gunnergear.com
Hello Bruce,
Thank you for your feedback. We're truly sorry to hear about your experience and appreciate you bringing this to our attention.
If you placed an order and haven’t seen an order confirmation or tracking update, we kindly ask that you check your spam, junk, or promotions folders in your email inbox. Occasionally, our emails may be filtered there depending on your provider's settings.
Please know that we are not a scam; we are an honest, American-owned small business, and we take customer satisfaction very seriously. Most of our orders ship within 7–10 business days, and it's likely that your order is either in transit or pending fulfillment.
We are unable to locate an order using only a first name. To assist you properly, we kindly ask that you reach out to our support team by email at support@gunnergear.com with your order details, such as the email address used at checkout or any other information you may have.
We are committed to resolving this matter to your satisfaction and would greatly appreciate the opportunity to do so.
Best regards,
Customer Service Team
Gunner Gear
Here's how Gunner Gear actually works.
So for those coming here and wondering what's up, allow me to fill some details in on how companies like Gunner Gear operate.
Their business address is a home in Florida. Likely the owner's home, or maybe some random address. All of their products are Chinese garbage, made in a few factories and branded to fit a number of resellers. You've no doubt seen this on Amazon. They're then drop-shipped from a warehouse to your door.
They don't assemble a thing. Any claims of that are completely fictitious. There's a reason why the products you see are so cheap. They make money by pushing stuff in bulk, which is why they aggressively spam and market to get people to buy low-quality and low-cost goods, and then double-dip with outrageous membership fees, hoping you'll never notice.
No phone number and email-only means that they've probably also outsourced their customer service to Eastern Europe, India, Pakistan, Venezuela, or China as well. Likely where they're also getting so many 5-star reviews from as well, from engagement farms there.
EDIT: Of course they respond.
They claim that their business address is 4300 S US Highway 1, Jupiter, FL 33477. This is a UPS store, which means that their "business address" is a mailbox forwarder. The address listed on their website is 2608 Tradewinds Trl, Orlando, FL 32805 -- a residence. No storefront + mailbox address = dropshipper.
They claim their knives are hand-made and hand-assembled in the US. Okay, sure. Then why have multiple people reported getting knives made in Pakistan? Or why you're being sued for patent infringement by Microtech? Because you import clones made overseas and are in being slapped down by them for it for selling said clones. You don't even list blade material or quality, which means they're made of whatever junk steel the actual manufacturer does -- the exact opposite of quality manufacturers like Tops, Esee, Morakniv, etc.
Since they've said incorrect things about their manufacturing and location, you really think they're honest about their staff as well?
EDIT2: Wew, they keep going at it. First the address they list they claim is their "headquarters and primary operations", then when they realize someone can use Google and find out it's a postal store, they then try to state that it's a location used "for logistics". Can't keep a straight story, huh? Someone's panicking that someone figured out how your operation works. Trying to obfuscate a return address as if that's relevant. And they love to lean on being a "100% American-owned and operated" small business. Keep repeating it enough times and I'm sure someone will believe it.
I think their actions here speak enough volume as to how they are and where you should actually do your business at.
21 mars 2025
Avis spontané
Réponse de gunnergear.com
Hello Damien,
Thank you for taking the time to leave a review, though we are concerned that the information shared here appears to be speculative rather than based on a verified customer experience.
To clarify a few important points:
Gunner Gear is a 100% American-owned and operated small business. Our headquarters and primary operations are located at 4300 S US Highway 1, Jupiter, FL 33477: not a residential address. While our returns may route through a local processing address for convenience, this is common practice for many small businesses and in no way implies dishonesty.
Our knives are hand-assembled, and our assembly, packaging, and shipping operations take place here in the United States. We work hard to provide great value through quality gear and dependable service, and we back that with a 1-year warranty on most items.
All customer service is handled in-house by our U.S.-based support team, not by any outsourced entity. We pride ourselves on fast and clear email responses, typically within 24–48 hours during business hours.
We also take transparency seriously. All subscription-based products are clearly labeled at checkout, with the option to remove them before completing a purchase.
If you believe you’ve had an issue with a purchase, we’re more than happy to assist. Please email us at support@gunnergear.com so we can help resolve any concerns directly.
We value honest feedback and are always looking to improve, but we kindly ask that reviews be based on actual experiences rather than assumptions.
UPDATE:
Hello Damien,
Thank you for your feedback, though we’d like to clarify several inaccuracies:
Gunner Gear is a 100% American-owned and operated business. Our registered address is 4300 S US Hwy 1, Jupiter, FL, a secure commercial mailbox we use for logistics. Our returns are processed separately at a Florida location to streamline service, which is common for small online businesses.
Our knives are hand-assembled in the U.S. using globally sourced parts. We are not involved in any current litigation with Microtech or any other company. We do not sell clones or counterfeit products.
As for materials, many of our listings (including the Firecracker and Pearl Stiletto knives) specify blade steel types like 440 stainless. If any listing is missing that detail, our customer support team is happy to provide it.
Lastly, we do not outsource customer service overseas. Our small U.S.-based team handles every message, and we take pride in offering real support, quick responses, and fair resolutions.
This review appears to be speculative and not based on a verified purchase. For accurate information or help with an order, we encourage reaching out to our team directly.
UPDATE 2:
Hello Damien,
We’d like to clarify that Gunner Gear is an online business, and as such, we do not operate a public storefront. The address's referenced in your review are used for logistics and customer returns only, not for walk-in retail—this is standard practice for many online retailers.
We also want to address the broader point: your continued attempts to discredit our company are not based on any actual customer experience. We cannot find any record of you placing an order with us, and your reviews appear to be speculative rather than factual. If there is a specific issue we can help with, we are always happy to assist—but it must be tied to an actual purchase.
We take great pride in being a 100% American-owned and operated small business. We stand behind our products, provide dedicated customer support, and resolve issues promptly for our verified customers.
If you have genuine concerns, feel free to email our team at support@gunnergear.com. Otherwise, we kindly ask that you refrain from continued, unfounded attempts to harm our reputation.
Best regards,
Customer Service Team
Gunner Gear
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