Gurney's Seed and Nursery Avis 118

Paid full price for shipping strawberry plants, but these clowns sent it FedEx smart post! Smart post!?!? So not only is the shipping painfully slow to begin with, it has to sit another day at the post office to go the last mile. The next day I ordered other plants from Lowe’s, which what do you know, also came from this company, paid less and was free shipping. They were sent days later, and arrived normal FedEx ground days earlier! I am still waiting for the smart post shipment. These are live plants, people! Never, never again from this poor excuse for a company.

Do NOT trust this company. Ordered 2 different plants in early February with a delivery date in April. It is now middle April and I Happened to check my credit card statement and one item was credited. Called customer service and was told item out of stock. How can that be. Got confirmation info that all was ok. No email was sent to me. Today I got an email that the rest of my order is out of stock also. So this company takes your “pretend” order, cashes in on your credit card for 10 weeks and decides your full order is out of stock. I have no incentive other than warning people to stay away.

i placed an order but delivery scheduled for mid april. ordered in feb. contacted customer service. guess what they outsourced their customer service to the Philippines. wow in this day give jobs to americans.

If you live in NJ, you will not be able to buy most of their vegetable plants. They do not ship to NJ, for some idiotic reason!

I was putting an order together. At the top of the web page it says FREE Shipping on Orders of $75+. Offer Excludes Overweight Shipping. My order is over $100 and they will not extend free shipping to me and the customer service doesn't seem to know the offer exists. I am not applying any other offers. My order only has seeds in it, nothing heavy.

I emailed twice to ask why I was charged for delivery on an order over $75, which was supposed to qualify for free shipping. I never received a response.

I ordered seed potatoes, the purple majesty were good, the German butter ball were terrible, mushy and moldy. I can't believe Gurney's would ship such a rotten product. Didn't ask for a refund, never again with Gurney's.

Wow. I wish I would’ve seen the reviews before I purchased from you guys.
It’s going to take them three months to send me my order. My order will receive halfway through growing season.
Don’t buy here

I had used Gurney's in the past and had no problem with the strawberry plants that I ordered. I recently ordered more strawberries and a peach tree. After I ordered I found a tree available locally and cancelled the one I ordered from them via their online chat feature, no problem. Then I notice that the other items I ordered, even though the item showed available for shipping, kept having the shipping estimates moved up, to over two weeks away. I emailed their customer service to ask why and never heard back. I then went online and used their chat to ask why and was given no actual reason for this happening. I cancelled the order and will get my plants from elsewhere. Save yourself the potential headache and go with a nursery that has better reviews than this place.

I ordered strawberries for zone 7b. Our average last frost date is April 7th. They arrived from Gurney's on February 15th. Undoubtedly, they will die (yes, they're in a cool, dry place) and, when I ask for them to be replaced, I will be told that they are out-of-stock. I called but the customer service guy was obviously just reading from a script.

Only giving one star because I have to! I am so disgruntled with the dishonest email promotions of free shipping with discount codes that never work. Since this is an order I usually make once a year I just always end up paying the shipping costs that should be free and shrugging it off but today I tried to contact customer service after two hours between a buggy chat function and call my problem was not able to be resolved. I was given a variety of useless “free shipping discount codes” that never work and told I’d have to spend $15 more in order to get it to work. I will not be spending $.01 more with this company!

I ordered a jujube tree. When the order was received it was an oak tree (validated by an app that identified it). It was nowhere near the picture on Gurney's website of a jujube tree. When I contacted customer service and offered to send a picture, they told me they validated that it was a jujube tree and to go ahead and plant it. The trees are not cheap and I do not need another freaking oak tree. I searched Google and there is absolutely no jujube tree that looks like the one they sent me. Their customer service needs improvement. I am so frustrated.

I had made a $200 order in February. I received most my order sans a peach tree (true gold variety), I received an email telling me they ran out of stock, obviously they took my order knowing they did not have it. The email said that if I wanted the tree, do nothing and it would come for fall delivery. So I did nothing. Fast forward to few days ago; check status of order, it did not show in my account. So I emailed for a status update. Get email back 2 days later saying yes we cancelled your order and refunded card. Well that was a gift card that I exhausted and threw away. I called customer and was told nothing they could do, too bad. Well I have bought from Gurneys on and off for 30 years, I will never buy from Henrys', Gardens Alive or Gurneys. These are all the same company and use a what appears to be an off-shore customer service phone call center. They never gave me an opportunity to make decisions with my order, even though they had my money for 8 months, then just cancel order without a email to inform me, even though website currently shows the tree available for spring order. Since I do not have that gift card and they refunded without consulting me, that money is gone, $80. Horrible customer service, even earlier in the year when some of my pine berries did not grow and fern did not grow and I called. I was told to wait even though things had been planted for over 2 months. They never did grow. Will never buy from any of this companies websites and I suggest everyone think twice about ordering from these people.

This company took my order for plants they knew they did not have. When I purchased they were in stock and when I checked they were out of stock. I received 2 of them a month late. The other two I have not received yet and the shipping date has been pushed back to November. Too late to plant. I then demanded a refund for the remaining product and was told that the order had already been processed and the couldn’t. This issue has pushed up the ladder. What pisses me off is that you never get to speak to anyone that speaks coherent English. I will NEVER order from this company again.

I’ve ordered from Gurney’s three different times, and each experience has been disappointing. My first order was for strawberries, most of them died after planting, and the few that survived produced nothing. Then I ordered a blueberry bush, which they canceled after months of waiting with no notification at all. I decided to give them one more try and ordered starter peppers and tomatoes — several died, and only a few produced a couple of decent tomatoes.

Most recently, I ordered garlic, and what I received were tiny, unusable cloves, nothing like what was advertised. The shipping times are outrageous, and the quality is nowhere near what’s promised. After reading so many similar complaints, I honestly don’t understand how this company is still operating the way it is.

I won’t be spending any more of my money here.

Give your business to a company that cares... this one is not it. Order placed 6 weeks ago & have not recieved all of it. Finally the plabts came but the fertilizer is still pending shipment. Will not use this company again! Going on a 10min wait to get through to Customer Service as I type this.

They lied about what was in stock. After I ordered the shipping dates just kept slipping, lost over a month of growth waiting on my shipment, only to be shorted trees. Now I have credit and have to wait until next year to reorder. I will use Jungs from now on.

I recently purchased a rose bush and about 20 strawberry plantlets from Gurney’s, and unfortunately, it was a thoroughly disappointing experience. The strawberry plants arrived in a sealed plastic bag with no air holes, and they were left in that condition for at least a week before shipping. When they arrived, they were dead, and the condition was worse than the plants I was trying to replace. Despite receiving a couple of extra plants, the entire batch was unsalvageable. As for the rose bush, it arrived in a box that had clearly been handled improperly during shipping, causing the soil to spill everywhere and leaving the plant in a rough state. It took a lot of effort and gardening experience to nurse it back to health, but the strawberries were a total loss. Overall, I would strongly advise anyone to avoid Gurney’s and opt for a local nursery or a more reliable company. This was, hands down, the worst experience I’ve had with a plant supplier.

Not only did they ship me an expensive plant that was not just dead but actually rotting, but the customer service IN INDIA was rude and dismissive. Refused to give me a refund, would only give me a credit on a future purchase (why would I buy from them again?) or they'd send me a replacement NEXT YEAR. Could not get a supervisor and I will have to just dispute this with my credit card company.

No quality control, no refunds, high prices. Please consider spending your money at smaller businesses. 3 orders and I've had problems every time. I've received a wrong item, weak/dying plants, and most recently, moldy dried out garlic bulbs. Their customer service is a random call center, that will only offer you a coupon code. They will not respond to emails. They actually don't give refunds, just a coupon code that can only be applied if you order by phone. You'll have to pay shipping again if you want to use your coupon. They have no incentive to get your order correct. Gurneys has an outdated customer service policy. Nowhere else will refuse to refund you for their mistake and force you to order more from them, over the phone with a coupon.