I was looking for a heat pump install and got a number of quotes. I decided to go with Guscott because they were local, knew what they were talking about and went out of their way to provide me the in... Voir plus
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Lisez les avis des autres
Guscott Heating's people all care about doing a good job. They have pride in their skills and expertise, and are always good humoured and sincere. Their professionalism was sorely tested by my idiosyn... Voir plus
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We've been using Guscott Heating Services for many years keeping our central heating boiler in tip top condition. With every member of the team, nothing is too much trouble, making us feel valued cust... Voir plus
On behalf of Andrea A Wow what a company! Rayleigh went to extreme lengths to help me to replace a broken toilet cistern after being smashed flooding the bathroom. Where other plumbing services... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Guscott Heating Services is your trusted local expert in renewable heating and energy solutions. Based in Rochester and proudly serving Kent since 2017, we specialise in the design and installation of air source heat pumps, solar PV systems, battery storage, as well as boilers, central heating, and general plumbing. With over 500 five-star customer reviews online, we’re known for delivering reliable, energy-efficient systems that have helped 1,000s of households and businesses cut their energy bills and carbon footprint. Our mission is simple: to make sustainable, low-carbon heating solutions accessible and affordable for everyone across Kent and the South East. Whether you're looking to upgrade your home’s heating or future-proof your business, Guscott Heating Services is here to help you make the switch to greener, smarter energy.
Coordonnées de contact
Guscott Heating Services, Innovation Centre Medway, Maidstone Road,, ME5 9FD, Chatham, Royaume-Uni
- 01634 477023
- admin@guscottheating.co.uk
- guscottheating.co.uk
4,9
Excellent
397 avis
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Unfortunately I was really disappointed…
Unfortunately I was really disappointed with the service from Guscott . Firstly I was given a window of between 1 pm and 5 pm for the arrival of the engineer but 2 out of 3 occasions he was late ! 5:45 pm and 5:25 pm , and one of those occasions was to come back because he hadn’t completed it properly the first time . I was given completely different information from the engineer about times and prices to what I got from the lady in the office therefore the bill being a lot more than what I budgeted for from the engineers information. I felt it necessary to e mail the company and give my honest feedback of how things had gone to which I received a phone call off the owner telling me I need to be more understanding!! I’m all I was very disappointed and found it all pretty unprofessional.
18 octobre 2023
Avis spontané
Réponse de Guscott Heating Services
Dear Dan,
Thank you for taking the time to share your feedback regarding your recent experience with Guscott Heating Services. We sincerely apologise for the shortcomings you encountered and the disappointment it caused.
We understand your frustration with the late arrival of our engineer and the discrepancy in information provided by our office staff and the engineer himself. We take full responsibility for these lapses in communication and service, and we are committed to making changes in the future.
Your feedback is so important and we are taking immediate steps to address the issues you raised. We have already reviewed our scheduling procedures to ensure more accurate appointment windows, and are reinforcing the importance of clear and consistent communication with our customers when discussing the cost of parts. Estimates should not be given by our engineers without consulting our office-based team and this is something we endeavour not to happen again.
We accept your point of view and your disappointment with the service you received at multiple points in your experience with us.
We deeply regret that you felt our response on the phone did not reflect our commitment to providing exceptional customer service. We are addressing this matter internally and will ensure that such incidents do not recur.
We are committed to improving our services and regaining your trust. Please feel free to contact us directly if you have any further concerns or suggestions – they truly play a big part in our business's improvement in the future.
Yours sincerely,
Harland Guscott – Managing Director
Guscott Heating Services
Excellent company - 5 Stars all the way.
What can I say, perfect, we had some work done by these guys, they were very cost effective, proficient , professional and really knew what they were doing.
I am highly delighted with the service, courtesy and diligence shown to us and how the work was carried out.
Highly recommended indeed and our future heating requirements are all now catered for moving forward as you will most certainly get all our business - huge thank-you
24 octobre 2023
Avis spontané
Réponse de Guscott Heating Services
Thank you so much for leaving us such a positive review. We're really pleased you're happy with everything and will be sure to pass on your feedback to the engineer that completed the work for you. Thanks again.
Réponse de Guscott Heating Services
Thank you for your review, we really do appreciate it.
Excellent work .clean and tidy
30 septembre 2023
Réponse de Guscott Heating Services
Thank you for your review.
Done very good I would recommend again…
Done very good I would recommend again any time
6 octobre 2023
Réponse de Guscott Heating Services
Thank you, Christine. We really appreciate you taking the time to leave us a review.
Gas boiler service
We had our boiler service done by Grant A few days ago and found him most helpful and carried out the service with no bother at all
He was very polite and made no mess and left everything tidy well done
5 octobre 2023
Réponse de Guscott Heating Services
Thanks so much for your review. Really glad you're pleased with everything
Proffesional service friendly engineers…
Proffesional service friendly engineers all round satisfaction on company
28 septembre 2023
Réponse de Guscott Heating Services
Thanks so much for your review. Really glad you're pleased with everything.
5 Star service from start to finish
Efficient and professional from the initial contact to completion of the service, all within a week. Will definitely be using again.Excellent
5 octobre 2023
Réponse de Guscott Heating Services
Thanks for leaving us a five star review, Eric. We really appreciate it and hope to see you again next year 😀
I had an urgent plumbing job and…
I had an urgent plumbing job and Guscott reacted and solved the problem quickly for me
6 octobre 2023
Avis spontané
Réponse de Guscott Heating Services
Thank you for taking the time to leave us a review. We really appreciate it.
A friendly competent engineer to advise…
A friendly competent engineer to advise of faults on our combi boiler and efficient office staff to coordinate in ordering parts and speedy installation of parts
5star service
26 septembre 2023
Réponse de Guscott Heating Services
Thanks so much for leaving us a five-star review. We really appreciate it 😀.
Great job…
I was really please with the installation of my new boiler etc.
Aftercare service could be better!!
26 septembre 2023
Réponse de Guscott Heating Services
Thank you for leaving us a review. We appreciate your feedback and are happy you're pleased with your new boiler.
Excellent service
Excellent service! The engineer Henry was efficient, on time (early!) neat and tidy, quick, friendly and courteous, what more can I say? Did a great job rewiring and updating our outdated control panel and thermostat for the Tado system. All working perfectly. Would definitely recommend Guscott Heating Services, they are a step above your average "plumber"!
29 septembre 2023
Avis spontané
Réponse de Guscott Heating Services
Thanks so much for leaving us a five-star review! We really do appreciate it.
The best boiler service company I have…
The best boiler service company I have ever dealt with by miles.
16 septembre 2023
Réponse de Guscott Heating Services
Thank you for your review Mark.
Boiler service
Another excellent boiler service by Guscott heating services and Grant also helped out with some pipe removal for me just always great reliable service from these guys I wouldn’t use anyone one else!!
16 septembre 2023
Réponse de Guscott Heating Services
Thanks so much for your review. Really glad you're pleased with everything and thank you for continuing to choose Guscott Heating!
Excellent service from the staff as…
Excellent service from the staff as normal. Always recommend Guscott
8 septembre 2023
Réponse de Guscott Heating Services
Thanks, Dean! Always a pleasure.
Good engineer and knows how to work
Good engineer and knows how to work. and friendly
8 septembre 2023
Réponse de Guscott Heating Services
Thank you, Ahmad!
Very good would recommend Thank you
10 septembre 2023
Réponse de Guscott Heating Services
Thank you, David!
Quick
Quick, efficient and well priced ... although they did get my name wrong on the invoice!
31 août 2023
Réponse de Guscott Heating Services
Thanks for leaving us a review, Kevin and apologies for the name on your invoice. We've updated our details and trust it won't happen again. Thank you!
First class service!
I called Guscott Heating on Wednesday regards a leaking downstairs wc and they sent out a Plumber that afternoon and it was a first time fix, and at a very fair price. The Plumber (Michael) was very friendly and helpful too. Would highly recommend!! In fact I am getting them back to service my underfloor heating before the winter.
5 septembre 2023
Réponse de Guscott Heating Services
Thanks so much for your review, Rob! Really glad you're pleased with everything 😀
Réponse de Guscott Heating Services
Thanks so much for leaving us a five-star review, Keith & Sue! We really appreciate it. See you again!
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