Had an inquiry about my order and they got back to me out of working hours. The coffee itself has been exceptional, going far beyond my expectations even for the "premium" subscription were I got a pi... Voir plus
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Lisez les avis des autres
Just started a Gustatory subscription and I am extremely satisfied with the product and the customer service. The coffee itself is a responsibly sourced specialty roaster that I would not have f... Voir plus
Amazing company, great atitude, customer service and vision! Coffees are pretty good - I was expecting more complexity and think some UK roasters like Sweven and Plot offer that, instead of shipping o... Voir plus
L'entreprise a répondu
If you're into trying different coffee origins and varietals without breaking the bank, Gustatory is your go-to. They hook you up with beans from top-notch global roasters. While it's a surprise every... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The coffee industry is in a global sustainability crisis. We exist to widen the conversation. Subscribe to discover and enjoy better coffees.
Coordonnées de contact
8/9 Sadler Gate, DE1 3NF, Derby, Royaume-Uni
- Live Chat / Email
- marketplace@gustatory.co
- gustatory.co
4,8
Excellent
144 avis
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Always interesting
Always an interesting, thoughtful, well curated selection from some of the world’s most exciting roasters. What more could you ask for?
30 juin 2022
Gustatory is by far the best coffee…
Gustatory is by far the best coffee subscription - I have tried many. Great selection, always something interesting. Also it would be impossible without Gustatory to drink high quality international roasts at this cheap price. Recommend to anyone with tastebuds ❤️❤️❤️
29 juin 2022
Great coffee and personalised touch
Been looking a multi roaster coffee pod subscription and so happy to come across this offering. It was exactly what I was looking for and first selection was great.
10 juin 2022
Really good selection of coffees
10 juin 2022
I was really impressed
I was really impressed! Thought I'd struggle to find great decaf coffee , how wrong was I ? ! Honestly doubt many would tell it were decaf, if made well. Using the areopress and v60 too.
Nice little welcome note , quality look and feel. Impressed and can't wait for the next.
10 juin 2022
The subscription service is top notch…
The subscription service is top notch with great options and customisation. I contacted the company direct to ask some questions and change payment dates and they were very quick to answer and sort out the dates. Coffee supplied has been great, diverse and interesting.
10 juin 2022
Unbelievably good customer service
Unbelievably good customer service!
It is rare to see such good service and communication - all with a distinct human touch. From the handwritten notes and careful curation to meet your preferred coffee tastes they do it all!
20 mai 2022
Avis spontané
Perfect coffee, perfect service
Gustatory have been absolutely fantastic the last few months. It’s tricky finding a coffee subscription service tailored to my liking, but Gustatory provides such detailed options when you first subscribe.
Coffee beans always arrive fresh, and the team has a fantastic customer support team.
13 mai 2022
Avis spontané
Excellent service-communication and…
Excellent service-communication and delivery. Great choice of coffee. I've recently subscribed and an very impressed with the coffees I've so far received.
7 mai 2022
Help home brewer to taste the around…
Help home brewer to taste the around the uk europe us coffee. Nice job
6 mai 2022
Couldn't have asked for more..
Couldn't have asked for more... really great service and the coffee so far has been delicious!
15 avril 2022
We are one month in and loving it
We are one month in and so far are loving the service. We had been stuck in a rut with subscriptions from stand alone brands but this gives us the opportunity to try coffees we’d never know about otherwise. Already excited for our next delivery
30 mars 2022
Very good thank you
2 mars 2022
The coffee is good
The coffee is good. It just wasn’t the flavor I was expecting, I thought I had ordered a flavor with chocolate tones. I did have some difficulty navigating the site, so probably my error. Thanks for the note, nice touch.
26 février 2022
Really bad service have not received…
Really bad service have not received the goods ordered. No one contacted me I have to keep contacting them. Then out of the blue they are refunding my money. No explanation
9 février 2022
Réponse de GUSTATORY
Hi Pam,
Thanks for your review, however on this occasion, we're particularly confused by your comments made. Given that we're a family-owned company, we now feel rather let down by the situation of this review, particularly in light of all our pro-active efforts we've made in trying to help.
In remedy of your order, we've emailed you 4 times in the past few days keeping you completely up to date with your order, without us hearing any reply. Today, we've pro-actively given you a full refund with a full explanation as to why provided by seperate email. Our customer services thought you'd rather a full refund than us keep any money and you need to wait several weeks for an item which may or may not come back in stock. As per our emails today, we've equally also offered you the same like-for-like product that we've pro-actively sourced from a different supplier, however, currently await to hear back if this is of interest.
Given this review, our team are now wondering if any of our customer emails have even been received by your email provider as we feel that the comments made do not match the description of all our pro-active efforts? Unfortunately we've not had anyone else report that they've not received emails from us, and so if you're able to read this review, please do get in touch with our customer services and either Chris or Michael will be very glad to help.
Great service and Content
Great service, excellent coffee, really good content to support the product
9 février 2022
Bought a subscription as a Christmas…
Bought a subscription as a Christmas present. They were absolutely thrilled. Just received their first delivery and they’re very impressed with choice and taste .
21 janvier 2022
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